User's Manual
Table Of Contents
- Media Server
- User’s Guide
- Getting to Know Your NSA
- NAS Starter Utility
- zCloud
- Web Configurator Basics
- Tutorials
- 5.1 Overview
- 5.2 Windows 7 Network
- 5.3 Windows 7 Network Map
- 5.4 Playing Media Files in Windows 7
- 5.5 Windows 7 Devices and Printers
- 5.6 Creating a Volume in a 2-Bay NSA
- 5.7 Creating a Volume in a 1-Bay NSA
- 5.8 Deleting a Volume
- 5.9 File Sharing Tutorials
- 5.10 Download Service Tutorial
- 5.11 Broadcatching Tutorial
- 5.12 Printer Server Tutorial
- 5.13 Copy and Flickr Auto Upload Tutorial
- 5.14 FTP Uploadr Tutorial
- 5.15 Web Configurator’s Security Sessions
- 5.16 Using FTPES to Connect to the NSA
- 5.17 Using a Mac to Access the NSA
- 5.18 How to Use the BackupPlanner
- Technical Reference
- Status Screen
- System Setting
- Storage
- Network
- Applications
- 10.1 Overview
- 10.2 What You Can Do
- 10.3 What You Need to Know
- 10.4 FTP Server
- 10.5 The Media Server Screens
- 10.6 The iTunes Server Screen
- 10.7 The Download Service Screen
- 10.8 The Web Publishing Screen
- 10.9 The Broadcatching Screen
- 10.10 The Print Server Screen
- 10.11 The Copy/Sync Button Screen
- 10.12 Technical Reference
- 10.12.1 Sharing Media Files on Your Network
- 10.12.2 Download Service
- 10.12.3 Link Capture Browser Plugin
- 10.12.4 Download Service Notification
- 10.12.5 P2P Download Security
- 10.12.6 Web Publishing Example
- 10.12.7 Web Publishing
- 10.12.8 Channel Guides for Broadcatching
- 10.12.9 Printer Sharing
- 10.12.10 Copying Files
- 10.12.11 Synchronizing Files
- Packages
- 11.1 Overview
- 11.2 What You Can Do
- 11.3 SMART Screen
- 11.4 DyDNS Screen
- 11.5 NFS Screen
- 11.6 Syslog Server Screen
- 11.7 TFTP Server Screen
- 11.8 eMule Screens
- 11.9 pyLoad Screen
- 11.10 ownCloud Setup
- 11.11 Polkast Setup
- 11.12 GoogleDrive
- 11.13 Memopal
- 11.14 Protect Screens
- 11.15 Backup Screens
- 11.16 Restore Screen
- 11.17 Technical Reference
- Auto Upload
- Dropbox
- Using Time Machine with the NSA
- Users
- Groups
- Shares
- Maintenance Screens
- Protecting Your Data
- Troubleshooting
- 20.1 Troubleshooting Overview
- 20.2 Power, Hardware, Connections, and LEDs
- 20.3 NAS Starter Utility
- 20.4 NSA Login and Access
- 20.5 I Cannot Access The NSA
- 20.6 Users Cannot Access the NSA
- 20.7 External USB Drives
- 20.8 Firmware
- 20.9 File Transfer
- 20.10 Networking
- 20.11 Some Features’ Screens Do Not Display
- 20.12 Media Server Functions
- 20.13 Download Service and Broadcatching Functions
- 20.14 Web Publishing
- 20.15 Auto Upload
- 20.16 Package Management
- 20.17 Backups
- 20.18 Google Drive
- Customer Support
- Product Specifications
- Legal Information
- Index
Chapter 20 Troubleshooting
Media Server User’s Guide
354
20.5 I Cannot Access The NSA
I cannot access a share.
• Check that the NSA is turned on and connected to the network. Try to ping the NSA or use the
NAS Starter Utility to discover it.
• Make sure you have used the NAS Starter Utility to initialize your NSA. See Chapter 2 on page 21
for more information.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that the parent share’s
access rights do not conflict with the subfolder share. It is recommended that you do not create
subfolder shares.
• Check if there are any existing mapped network drives to the NSA. You may need to disconnect
existing mapped network drives as a new mapped network drive connection may use (different)
previously-saved login information. To do this, open Windows Explorer and click Tools >
Disconnect Mapped Network Drives.
• Check that the volume in which the share resides, exists and is not down or degraded. If it is
down or degraded, see Section 20.2 on page 347.
• Make sure you have the client for Microsoft networks installed and enabled in your network
connection’s properties.
• In Windows XP or 2000, click Start > Settings > Control Panel > Network Connections
(Network and Dial-up Connections in Windows 2000/NT) > Local Area Connection >
Properties.
•Check that Client for Microsoft Networks is in the list of components and has its check box
selected.
20.6 Users Cannot Access the NSA
A local user cannot access a share
• Check that the NSA is turned on and connected to the network. The local user should try to ping
the NSA or use the NAS Starter Utility to discover it.
• The local user should check that he entered his login name and password correctly.
• Check if the share exists and has the correct access settings for this user.
• Check the Access Control List (ACL) of read/write permissions associated with specific files and/
or folders. Account names added to the list are linked to the files and folders that they are
allowed to access, along with what kinds of actions they are allowed to perform with those files
and folders (delete, move, rename, and so on).