Operation Manual

Chapter 26 Troubleshooting
NBG318S User’s Guide
235
3 Your powerline adapters may be placed close to electrical devices such as electrical
insect-killers which produce radio waves. These may interfere with the powerline
signals. Move the adapters further away from such electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
26.7 ENCRYPT Button Problems
This section applies only to NBG318Ss with the ENCRYPT button.
V The HomePlug light is already on, but I haven’t pressed the ENCRYPT button
yet.
Your device has already connected to another powerline device. Press the ENCRYPT button
for more than 10 seconds to release the connection.
V The HomePlug light does not turn on.
• Ensure you have pressed the ENCRYPT button on both devices.
• Wait for about a minute while the devices set up a connection.
• If that does not work, try again with both devices connected to a power strip next to each
other. If they now connect, then the devices were not on the same electrical circuit before.
V The POWER lights on both devices finished blinking, but only one device’s
HomePlug light is on.
One device may have connected to a third powerline device. To check device A is connected
to device B and not another device, disconnect device B from its power source. Device A’s
HomePlug (
) light will turn off if the connection is with Device B. Press the ENCRYPT
button on both devices for more than 10 seconds, then try to reconnect, pressing the
ENCRYPT button for less than 3 seconds on both devices.
V I pressed the ENCRYPT button for more than 10 seconds, but the HomePlug
light is still on.
The HomePlug light is on, indicating it is still connected to another powerline device. Try
again, pressing the ENCRYPT button for more than 10 seconds.