Operation Manual

Chapter 26 Troubleshooting
NBG318S User’s Guide
233
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is
enabled, you might consider raising or lowering the priority for some applications.
26.4 Resetting the NBG318S to Its Factory Defaults
If you reset the NBG318S, you lose all of the changes you have made. The NBG318S re-loads
its default settings, and the password resets to 1234. You have to make all of your changes
again.
V You will lose all of your changes when you push the RESET button.
To reset the NBG318S,
1 Make sure the PWR LED is on and not blinking.
2 Press and hold the RESET button for five to ten seconds. Release the RESET button
when the PWR LED begins to blink. The default settings have been restored.
If the NBG318S restarts automatically, wait for the NBG318S to finish restarting, and log in to
the web configurator. The password is “1234”.
If the NBG318S does not restart automatically, disconnect and reconnect the NBG318S’s
power. Then, follow the directions above again.
26.5 Wireless Router/AP Troubleshooting
V I cannot access the NBG318S or ping any computer from the WLAN (wireless
AP or router).
1 Make sure the wireless LAN is enabled on the NBG318S
2 Make sure the wireless adapter on the wireless station is working properly.
3 Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible
and supports the same wireless standard as the NBG318S.
4 Make sure your computer (with a wireless adapter installed) is within the transmission
range of the NBG318S.
5 Check that both the NBG318S and your wireless station are using the same wireless and
wireless security settings.
6 Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the
NBG318S.
7 Make sure you allow the NBG318S to be remotely accessed through the WLAN
interface. Check your remote management settings.
• See the chapter on Wireless LAN in the User’s Guide for more information.