P-2302R Series VoIP Station Gateway User's Guide
Table Of Contents
- P-2302R Series
- User’s Guide
- Copyright
- Federal Communications Commission (FCC) Interference Statement
- Safety Warnings
- ZyXEL Limited Warranty
- Customer Support
- Table of Contents
- List of Figures
- List of Tables
- Preface
- Introducing the Prestige
- Introducing the Web Configurator
- Wizard Setup
- System Screens
- LAN Setup
- WAN Screens
- Introduction to VoIP
- VoIP Screens
- Phone
- Phone Book
- Phone Usage
- Network Address Translation (NAT) Screens
- Static Route
- Firewall
- Content Filtering
- Remote Management Screens
- Universal Plug-and-Play (UPnP)
- Logs
- Bandwidth Management
- 19.1 Bandwidth Management Overview
- 19.2 Bandwidth Classes and Filters
- 19.3 Proportional Bandwidth Allocation
- 19.4 Application-based Bandwidth Management
- 19.5 Subnet-based Bandwidth Management
- 19.6 Application and Subnet-based Bandwidth Management
- 19.7 Scheduler
- 19.8 Maximize Bandwidth Usage
- 19.9 Bandwidth Borrowing
- 19.10 Configuring Summary
- 19.11 Configuring Class Setup
- 19.12 Configuring Monitor
- Maintenance
- Introducing the SMT
- General Setup
- WAN Setup
- LAN Setup
- Internet Access
- Remote Node Configuration
- Static Route Setup
- Network Address Translation (NAT)
- Enabling the Firewall
- Filter Configuration
- SNMP Configuration
- System Information and Diagnosis
- Firmware and Configuration File Maintenance
- 33.1 Filename Conventions
- 33.2 Backup Configuration
- 33.2.1 Backup Configuration
- 33.2.2 Using the FTP Command from the Command Line
- 33.2.3 Example of FTP Commands from the Command Line
- 33.2.4 GUI-based FTP Clients
- 33.2.5 TFTP and FTP over WAN Management Limitations
- 33.2.6 Backup Configuration Using TFTP
- 33.2.7 TFTP Command Example
- 33.2.8 GUI-based TFTP Clients
- 33.3 Restore Configuration
- 33.4 Uploading Firmware and Configuration Files
- System Maintenance
- Remote Management
- Call Scheduling
- Troubleshooting
- 37.1 Problems Starting Up the Prestige
- 37.2 Problems with the LAN Interface
- 37.3 Problems with the WAN Interface
- 37.4 Problems with Internet Access
- 37.5 Problems with the Password
- 37.6 Problems with the Web Configurator
- 37.7 Problems with a Telephone or the Telephone Port
- 37.8 Problems with Voice Service
- 37.9 Pop-up Windows, JavaScripts and Java Permissions
- Product Specifications
- Wall-mounting Instructions
- Setting up Your Computer’s IP Address
- IP Subnetting
- PPPoE
- Triangle Route
- SIP Passthrough
- Index
P-2302R Series User’s Guide
Chapter 37 Troubleshooting 326
CHAPTER 37
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
37.1 Problems Starting Up the Prestige
37.2 Problems with the LAN Interface
Table 131 Troubleshooting the Start-Up of Your Prestige
PROBLEM CORRECTIVE ACTION
None of the LEDs
turn on when I
turn on the
Prestige.
Make sure that the Prestige’s power adaptor is connected to the Prestige and an
appropriate power source. Check that the power source is turned on.
Disconnect the Prestige’s power and reconnect it.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
Table 132 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige from the
LAN.
Check your Ethernet cable connections. Refer to the Quick Start Guide for LAN
connection instructions.
Check for faulty Ethernet cables.
Make sure the computer's Ethernet adapter is installed and functioning properly.
I cannot ping any
computer on the
LAN.
The LAN LED on the front panel should be on. If it is off, check the cables
between the Prestige and your computer or switch.
Verify that the IP address and the subnet mask of the Prestige’s LAN port and
the computers are on the same subnet.