User`s guide
Table Of Contents
- VMG8924-B10A and VMG8924- B30A Series
- User’s Guide
- Technical Reference
- Network Map and Status Screens
- Broadband
- Wireless
- Home Networking
- 7.1 Overview
- 7.2 The LAN Setup Screen
- 7.3 The Static DHCP Screen
- 7.4 The UPnP Screen
- 7.5 Installing UPnP in Windows Example
- 7.6 Using UPnP in Windows XP Example
- 7.7 The Additional Subnet Screen
- 7.8 The STB Vendor ID Screen
- 7.9 The 5th Ethernet Port Screen
- 7.10 The LAN VLAN Screen
- 7.11 The Wake on LAN Screen
- 7.12 Technical Reference
- Routing
- Quality of Service (QoS)
- Network Address Translation (NAT)
- Dynamic DNS Setup
- Interface Group
- USB Service
- Power Management
- Firewall
- MAC Filter
- Parental Control
- Scheduler Rule
- Certificates
- VPN
- Voice
- Log
- Traffic Status
- VoIP Status
- ARP Table
- Routing Table
- IGMP/MLD Status
- xDSL Statistics
- 3G Statistics
- User Account
- Remote Management
- TR-069 Client
- TR-064
- SNMP
- Time Settings
- E-mail Notification
- Logs Setting
- Firmware Upgrade
- Configuration
- Diagnostic
- Troubleshooting
- Customer Support
- Setting up Your Computer’s IP Address
- IP Addresses and Subnetting
- Pop-up Windows, JavaScripts and Java Permissions
- Wireless LANs
- IPv6
- Services
- Legal Information
- Index
Chapter 41 Troubleshooting
VMG8924-B10A and VMG8924-B30A Series User’s Guide
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5 Reset the device to its factory defaults, and try to access the Device with the default IP address.
See Section 1.6 on page 23.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the Device using another service, such as Telnet. If you can access the Device,
check the remote management settings and firewall rules to find out why the Device does not
respond to HTTP.
I can see the Login screen, but I cannot log in to the Device.
1 Make sure you have entered the password correctly. The default admin password is 1234. The field
is case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the Device. Log
out of the Device in the other session, or ask the person who is logged in to log out.
3 Turn the Device off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 41.1 on page
323.
I cannot Telnet to the Device.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.