Vantage Service Gateway User's Guide

VSG-1200 V2 User’s Guide
233 Chapter 33 Troubleshooting
33.5 The Statement Printer
This section is applicable when you purchase an external statement printer, also known as an
account generator printer.
I cannot print account information using a
statement printer.
Table 86 Troubleshooting the Statement Printer
STEP CORRECTIVE ACTION
1 Make sure the statement printer is connected to a power source and is turned on.
2 Check that the statement printer is connected to the port labeled Console.
3 Make sure there is enough printing paper in the statement printer.
4 Check that you select Statement Printer Device in the Console Type field in the System
screen.
5 4 Make sure you configure and associate a billing profile for the first button in the Dynamic
Account Operator Panel screen.
The first button corresponds to the button on the statement printer.