Programming instructions

ManualsBrandsZyXEL Communications ManualsSatellite TV SystemSTB-1003

TroubleshootingITPV

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SYSTEMREBOOT

Q:Whatisareboot?

A:Unpluggingthesettopboxfromtheelectricity.

Whenacustomerneedstodoareboot,allTV’sconnectedtothesettopboxthatisgoingtobe

rebootedshouldbeturnedONbeforethesettopboxisunplugged fromtheelectricity.Once

thesystemcomesbackupmakesureall

streamsareworking,andthenturnoffeachTV.

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Q:Whenshouldacustomerdoareboot?

A:Rebootthesystemwhenallothermethodsofresolvingtheissuehavefailed.

B:Rebootthesystemafterthecustomerhasaddedservicessuchaspremiumchannels,DVR

orHD,etc.Therebootwillneedtobedoneafterthenewservicesar

eprovisionedoras

directedbyXIT.

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TroubleIssues:

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Ifyouexperienceproblemswithanyofyourservices,pleasecontactXITimmediatelytoreport

thetrouble.ItisveryimportantwhenreportingtroublewithyourIPTVservicethatyou

provideasmuchinformationaspossibleabouttheissueyouareexperiencingandplease

providetheCHANNELorCHANNELNUMBERSthatyouarehavingproblemswith.

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TheseissuesneedtobereportedtoXITassoonaspossible:

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PictureTiling(‘littleboxes’,digitizing,pixilation)

PictureFreezing

AudioFreezing

ChannelFreezing

VideoStreamFreezing

PoorPictureQuality(snowy,grainy,fuzzy,orblurry)

IPTVSetTopBoxhastoberebootedtoooften

Can’tChangechannels–oftenthisissuecanberesolvedbypressingtheSTBbuttononthe

remote.Thisshouldre‐synctheremotetothesettopbox.Ifthisdoesnotresolvetheissue

pleasecontactXIT.

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XITiscommittedtoprovidingyouwiththebestTVexperienc eever!Pleasecallusanytimeyou

experienceanyproblemswithanyofyourservices.

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DalhartCustomerCareInternetHelpDesk

806‐244‐33551‐800‐687‐0780

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DalhartHeadquartersRepairandTroubleReporting

806‐384‐3311806‐244‐0811

888‐858‐0886(TollFreeforoutofarea)

StratfordCustomerCare

806‐366‐3355

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