User`s guide

Chapter 17 Troubleshooting
NWA5120 Series User’s Guide
171
• Try to access the NWA using another service, such as Telnet. If you can access the NWA, check
the remote management settings to find out why the NWA does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET
port.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 17.6 on page
175.
I can see the Login screen, but I cannot log in to the NWA.
1 Make sure you have entered the user name and password correctly. The default password is 1234.
This fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the NWA. Log out
of the NWA in the other session, or ask the person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or PoE power injector to the NWA.
4 If this does not work, you have to reset the device to its factory defaults. See Section 17.6 on page
175.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
17.4 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick
Start Guide and Section 17.2 on page 169.