User`s guide

Chapter 17 Troubleshooting
NWA5120 Series User’s Guide
170
5 If the problem continues, contact the vendor.
17.3 NWA Access and Login
I forgot the IP address for the NWA.
1 The default IP address is 192.168.1.2.
2 If you changed the IP address and have forgotten it, you have to reset the device to its factory
defaults. See Section 17.6 on page 175.
3 If your NWA is a DHCP client, you can find your IP address from the DHCP server. This information
is only available from the DHCP server which allocates IP addresses on your network. Find this
information directly from the DHCP server or contact your system administrator for more
information.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the NWA.
2 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick
Start Guide and Section 1.5 on page 17.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Make sure your computer is in the same subnet as the NWA. (If you know that there are routers
between your computer and the NWA, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the NWA.
5 Reset the device to its factory defaults, and try to access the NWA with the default IP address. See
Section 17.6 on page 175.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions