User`s guide

Chapter 21 Troubleshooting
User’s Guide
219
Advanced Suggestions
• Try to access the WiMAX Modem using another service, such as Telnet. If you can access
the WiMAX Modem, check the remote management settings and firewall rules to find out
why the WiMAX Modem does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/
ETHERNET port.
u I can see the Login screen, but I cannot log in to the WiMAX Modem.
1 Make sure you have entered the user name and password correctly. The default user
name is admin, and the default password is 1234. These fields are case-sensitive, so
make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the
WiMAX Modem. Log out of the WiMAX Modem in the other session, or ask the person
who is logged in to log out.
3 Disconnect and re-connect the power adapter or cord to the WiMAX Modem.
4 If this does not work, you have to reset the WiMAX Modem to its factory defaults. See
Section 10.5 on page 106.
u I cannot Telnet to the WiMAX Modem.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator.
Ignore the suggestions about your browser.
21.3 Internet Access
u I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and
Section 1.2.1 on page 33.
2 Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3 Check your security settings. In the web configurator, go to the Status screen. Click the
WiMAX Profile link in the Summary box and make sure that you are using the correct
security settings for your Internet account.
4 Check your WiMAX settings. The WiMAX Modem may have been set to search the
wrong frequencies for a wireless connection. In the web configurator, go to the Status
screen. Click the WiMAX Site Information link in the Summary box and ensure that