XOHM Modem User Guide MAX-206M2 by ZyXEL © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint. ZyXEL is a registered trademark of ZyXEL Communications Co.
Table of Contents Welcome to XOHM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Section 1: Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1A. Your XOHM Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Modem Requirements . . . . . . . . .
Section 2: Your XOHM Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2A. Modem Configuration Interface Overview . . . . . . . . . . . . . . . . . . . . . . 28 Access the Modem Configuration Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to XOHM XOHM is a wireless Internet service that lets you get online at broadband speed. The XOHM WiMAX network connects you to the people you need, the entertainment you love and the information you can’t live without. You’ll connect to the Internet using your choice of computer without long-term contracts or complications. Getting started with XOHM is simple: just connect your XOHM Modem MAX-206M2 by ZyXEL (XOHM Modem) to your computer and set up your XOHM account, and you’ve got broadband.
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Section 1 Get Started
Section 1A Your XOHM Modem This section outlines the basic layout of your modem and connections. What’s in the Box 䢇 XOHM Modem MAX-206M2 by ZyXEL 䢇 Power adapter 䢇 Ethernet cable 䢇 XOHM Modem Setup Assistant CD 䢇 Get Started Guide 䢇 User Guide Before setting up your XOHM Modem, make sure you have all the items listed above. If any items are missing, contact your XOHM retailer or call XOHM Care at 877-333-XOHM (877-333-9646).
Get to Know Your Device Your XOHM Modem Your XOHM Modem lets you connect to the XOHM WiMAX network to provide fast and easy wireless connectivity to the Internet in your home or office.
Device Connectors (back of device) Reset Button Power Adapter Remote Telephones Antenna [future service] [coming soon] Computer/ Wi-Fi Router 1. Power jack (black): Connects the power adapter to power the modem. 2. Reset button (red): Resets the unit back to factory defaults (use ONLY as a last resort). 3.
Your XOHM Modem Modem LED Display (front panel) WiMAX Signal Signal Strength Indicator Phone 1 & 2 [future service] LAN 1 & 2 Power 1. WiMAX LEDs: The leftmost LED indicates WiMAX connectivity. A blinking LED indicates that the unit is ranging, while a solid LED indicates that a connection has been established and that the modem is ready to transmit and receive. The three LEDs to the right indicate the signal strength of the reception (1-3). These LEDs will be green when illuminated.
4. Power LED: Indicates if the unit has power and is operating correctly. A blinking LED indicates the unit is loading the firmware and configuration, while a solid LED indicates the unit is ready for operation. This LED will be green. Positioning Your Modem Your XOHM Modem has a convenient, contemporary design that allows for simple setup. When setting up your modem: 6 䢇 Only use your XOHM Modem indoors. Avoid moisture or extreme temperatures.
Accessories: Various accessories for your device, such as remote antennas and battery packs, will be available from XOHM in the future. Please visit www.xohm.com for details and updates.
Section 1B Install Your XOHM Modem Using the XOHM Modem Setup Assistant This section outlines the basic steps to install your modem using the XOHM Modem Setup Assistant included on the XOHM Modem Setup Assistant CD that came with your modem. Note You can set up your modem without running the XOHM Modem Setup Assistant, but we recommend that you use the setup assistant for the sake of simplicity and to facilitate future updates and diagnostics. Install the XOHM Modem Setup Assistant 1.
Installation: Modem Setup Assistant 2. From the XOHM Modem Setup Assistant Welcome screen, click Next. 3. Follow the onscreen instructions to complete the installation wizard. Accept the terms of the XOHM License Agreement. ● If you do not agree with the terms, click Cancel. Your installation will be cancelled and the program will exit. 䡲 Select a destination folder for the program. (Default is C:\Program Files\XOHM\ Modem Setup Assistant.) 䡲 Click Install at the “Ready to Install the Program” prompt.
Install Your XOHM Modem 1. If it did not launch automatically, launch the XOHM Modem Setup Assistant by clicking Start > (All) Programs > XOHM > XOHM Modem Setup Assistant. The Welcome screen appears. 2. Follow the onscreen instructions to install your modem. Insert the round end of the power adapter into the modem’s power port and plug the other end into a power source. (The Power LED should illuminate.
Installation: Modem Setup Assistant 3. Use the Modem Setup Assistant to check your XOHM signal strength. It may take a few moments for the signal to find your modem. If the setup assistant displays any green circles ( , , or ), you’re in fine shape. Click Next and proceed to step 7.
4. Click Activate My Modem to connect to the XOHM activation site. Your Web browser will launch and you will see an Activation in Progress screen. When the XOHM site opens, follow the instructions to explore the XOHM service options, choose the option that’s right for you, and activate XOHM. When complete, submit your order. 5. Wait for activation and provisioning to complete. (Activation by XOHM is typically fast but may take several minutes.
Installation: Modem Setup Assistant 6. To use Modem Setup Assistant to help you set up a wireless network, click Yes, Help Me Set Up My Router. (Go to “Set Up a Router (optional)” on page 14.) – or – If you are not setting up a wireless network, click No, I Will Not Use a Wireless Router. You will proceed to the Setup Complete screen, where you can: ● Click Visit XOHM to go to the XOHM website to explore additional XOHM features and personalize your XOHM WiMAX service.
Set Up a Router (optional) If you want to set up a wireless router, the XOHM Modem Setup Assistant will take you through a basic router setup and connection test. For advanced router configuration, consult your router’s documentation. 1. From the Activation Complete screen (see step 6 above), click Yes, Help Me Set Up My Wireless Router. 2. Follow the instructions to connect your router to the modem and test your connection. 3. When you have successfully set up your router, Setup Complete is displayed.
Installation: Modem Setup Assistant Using the XOHM Modem Setup Assistant After Installation Once your modem is activated, you can use the XOHM Modem Setup Assistant program to access information about and links to online support and settings for your XOHM Modem. 䊳 Click Start > (All) Programs > XOHM > Modem Setup Assistant or double-click on the XOHM Modem Setup Assistant icon ( )on your computer’s desktop to launch XOHM Modem Setup Assistant.
B Signal Strength (see “XOHM WiMAX Signal Strength” on page 20). C Quick Links: ● My Account takes you to your online XOHM account page. ● XOHM Support launches the XOHM Support website. ● Settings launches your online modem settings tool, the Modem Configuration Interface. See “Modem Configuration Interface Overview” on page 28 for more information. D General Information (WiMAX IP Address and Modem IP Address. E Link to the Connection Details screen of the XOHM Modem Setup Assistant.
䊳 Installation: Modem Setup Assistant The XOHM Modem Setup Assistant Connection Details Screen Click Connection Details from the Current Status screen to display the XOHM Modem Setup Assistant Connection Details screen. Connection Details – XOHM WiMAX Status 䡲 Click XOHM WiMAX Status (see above) to display your current XOHM status, including network name, signal strength, Ethernet 1 and 2 connections, and phone line information (future use).
䡲 Click Network Information (see below) to display network and connection details including modem and WiMAX IP addresses, LAN IP subnet, packet error rate, base station ID, frequency, data transmission and reception estimates, transmit power, and connection duration.
Click About My Modem (see below) to display information about your XOHM Modem, including model number, software and hardware versions, memory usage, MAC Address, and the modem uptime. Installation: Modem Setup Assistant 䡲 Connection Details – About My Modem 䊳 Click Current Status from any of the Connection Details pages to return to the Current Status screen.
XOHM WiMAX Signal Strength Signal Strength Inactive Modem Signal Strength Indicator LEDs No lights > -90dBm Adequate > -80dBm to > -90dBm Good > -70dBm to 1 light 2 lights > -80 dBm Best > -70dBm 20 3 lights Modem Setup Assistant Signal Strength Icons Description of the Signal Strength Level Your connection to the XOHM network is currently weak. This can probably be solved by placing your modem in a better location. Once moved, please test your signal again.
Section 1C Alternate Method: Install Without the Modem Setup Assistant Note Installation: Without Setup Assistant If you do not wish to use the XOHM Modem Setup Assistant to set up your XOHM Modem, you may set it up using the configuration interface. Although you may set up your modem without using the XOHM Modem Setup Assistant, we recommend that you use the setup assistant for the sake of simplicity and to facilitate future updates and diagnostics through the XOHM Modem Setup Assistant.
3. Plug in the modem and connect it to your computer. Insert the round end of the power adapter into the modem’s power port and plug the other end into a power source. (The Power LED should illuminate.) 䡲 Insert one end of the supplied Ethernet cable to your computer and the other end into the yellow LAN 1 port. (The LAN 1 LED should illuminate.) 䡲 4. Check the modem’s indicator lights to confirm your WiMAX signal. It may take a few moments for the signal to find your modem.
5. Launch your Web browser. 䡲 䡲 The XOHM website will be displayed. Follow the onscreen instructions to choose your XOHM service option and activate XOHM. When complete, submit your order. 6. Wait for activation and provisioning to complete. (Activation by XOHM is typically fast but may take several minutes.) During activation and provisioning, make sure that you do not disconnect your modem. Disconnecting will interrupt the process.
Connect a Router (optional) Once you have set up your XOHM Modem and confirmed your Web connection, you can set up your router as needed. 1. Consult your router’s documentation for setup details. 2. Disconnect the Ethernet cable from your computer and connect it to the router’s Internet port. (It will go directly from the XOHM Modem’s LAN 1 port to the router.) Note Maintain a minimum distance of 1 foot between the XOHM Modem and your Wi-Fi router to avoid signal interference. 3.
Section 1D Telephone (VoIP) Settings Your XOHM Modem is able to support VoIP (Voice over Internet Protocol) telephony, meaning you will be able to use your XOHM WiMAX connection to provide both voice and Internet services. Telephone (VoIP) Settings Coming soon: Telephone and voice (VoIP) service from XOHM will be available in the future. Visit www.xohm.com frequently for details and announcements.
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Section 2 Your XOHM Modem Settings
Section 2A Modem Configuration Interface Overview This section reviews all the basic settings options available through the XOHM configuration interface. Note The settings available through the Configuration Interface may also be accessed online through the Settings link in the XOHM Modem Setup Assistant. The screen images in this user guide are illustrative and may not reflect the final software. Access the Modem Configuration Interface 1. Open the computer’s Web browser, type http://192.168.100.
䡲 The default User Name is user. The default password is 1234. 3. You may be prompted to enter a new password. Modem Configuration Interface 2. Enter the User Name, enter 1234 in the Password field, and then click Login. To keep using the default password, click Ignore or Clear and continue to the next steps. 䡲 To change the password, enter and retype a new password and click Apply to change the password. You will need to complete step 2 again to log in with your new password before continuing.
4. The configuration interface Home screen appears. Menu Bar Home Area Icons 5. From the Home screen, access your settings options either through the Home area icons in the middle of the window or through the menu bar options on the left side of the window. While it’s a good idea to familiarize yourself with these menus and options, rest assured that you may never need to use any of them.
Modem Configuration Interface Menu Options The menu bar and the Home area icons offer the same options. The only difference is that the menu bar includes an option to return to the Home screen. The options available include: 䢇 Advanced – includes tabs for Port Forwarding and Trigger Port. 䢇 Tools – includes tabs for Password Setup, Remote Access, and Software Update. Using the Menus The settings menus use just a few simple tools to help you make changes.
Section 2B Advanced Menu This section reviews all the settings options available through the menu bar’s Advanced menu. Display the Advanced Menu 1. From the Home screen (see “Access the Modem Configuration Interface” on page 28), click Advanced in the menu bar on the left side of the screen to expand the Advanced menu. 2. Click Port Forwarding or Trigger Port to display the corresponding menu.
Port Forwarding Advanced Menu The Port Forwarding menu lets you forward outside ports to inside devices so that users from the Internet can use shared resources such as Web servers, remote workstations, gaming platforms, etc. Note Port forwarding does NOT apply to normal browsing or downloading by users behind the modem, and no additional settings are needed for those functions on this menu.
There are 11 configurable rules and one “Default Rule.” When the modem receives an unsolicited packet from the Internet, it will first look at rules 1-11 to see if the traffic’s port matches a rule. If not, the modem will see if a Default Server is present, and if so, pass the packet to the Default Server. If no Default Server exists, the traffic is dropped. The modem can use one port or a port range for forwarding traffic, depending on which port(s) the application being forwarded uses.
Trigger Port Advanced Menu The Trigger Port allows you to configure up to 12 “trigger” ports that can open and close as necessary, instead of being always open.
Section 2C Tools Menu This section reviews all the settings options available through the menu bar’s Tools menu, including password setup, remote access, and software update. Display the Tools Menu 1. From the Home screen (see “Access the Modem Configuration Interface” on page 28), click Tools in the menu bar on the left side of the screen to expand the Tools menu. 2. Select Password Setup or Software Update to display the corresponding menu.
Password Setup Tools Menu The Password Setup screen lets you reset your XOHM Modem password. Enter your old password, and then enter and reenter the new password. Click Apply to save the new password.
Software Update The Software Update tool lets you update your XOHM Modem software. Important Only upload software updates provided by XOHM Care, and only after instructed to do so by XOHM Care. Uploading unapproved software may damage your modem. 1. When instructed to do so, download a software update from the XOHM website. (If the file is compressed [zipped], you will need to extract it.) 2. From the Software Update screen, click Browse, select the update binary (.
Section 3 Troubleshooting
Section 3A Troubleshooting This section addresses common problems and solutions for use with your XOHM Modem. For more information, visit www.xohm.com. Frequently Asked Questions System What are the minimum system requirements to be able to run the XOHM Modem, MAX-206M2 by ZyXEL? The minimum system requirements are: 32MB RAM (64MB recommended) 20MB available hard disk space 䡲 Available 10/100Mbps Ethernet port 䡲 Web browser: XOHM Internet service has been tested with Internet Explorer 6 and 7, Firefox 1.
Issues My XOHM Modem is not working (lights are not coming on). What do I do? 䢇 䢇 䢇 䢇 Make sure the modem’s power adapter is plugged into an active power outlet. If you are using a power strip or surge protector, make sure its switch is in the “ON” position. Make sure the round end of the power adapter is firmly connected to the modem’s power jack. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206M2 provides output power of 12V AC at 1 Amp.
My XOHM Modem is not working properly (lights are coming on but I cannot connect). What do I do? 䢇 䢇 䢇 Your modem may not be receiving the proper voltage. Make sure you are using the power adapter that came with your modem. The correct adapter for the MAX-206M2 provides output power of 12V AC at 1 Amp. The WiMAX Signal LED should be illuminated if the modem is using default settings. If it is not illuminated, make sure the Power LED is green.
The lights on my XOHM Modem are on, but they are blinking. What do I do? Blinking lights indicate that the modem is in a process. It may be powering up, searching for a WiMAX connection, or connecting to an attached computer. For an overview of the modem’s LEDs, see “Modem LED Display (front panel)” on page 5. If blinking persists and you are not able to connect with your XOHM Modem, call XOHM Care at 877-333-XOHM (9646). The Web interface for the XOHM Modem (http://192.168.100.
䡲 If the Reset option does not work, your XOHM Modem could have corrupted firmware. You may need to replace the modem. Call XOHM Care at 877-333-XOHM (9646) My XOHM Modem is broken. How do I replace it? 䢇 䢇 First, try the Reset Button. Press and hold the red Reset Button on the back of the device for 10 seconds and then release the button to restore the factory default settings. The modem will power cycle (turn off and on) during the reset process.
To make sure your computer is communicating with your router: 1. If your computer is connected via an Ethernet cord, ensure the cord is securely attached both to the router and your computer. 2. If your computer is connecting via Wi-Fi, ensure you have the correct Wi-Fi settings entered. You may want to try to connect your computer to the router using an Ethernet cord first. 3.
General Can I use my XOHM Modem with more than one computer? Will that impact the quality of the service I am receiving? With XOHM, you can connect to the Internet in more than one location, and extend your service to multiple users throughout your location. You can connect up to two computers directly to the two Ethernet ports of the XOHM Modem, or you can attach a standard Wi-Fi router to one of the Ethernet ports to create a wireless local area network.
Section 4 User Information and Warranty
Section 4A Important User Information Regulatory Notices The design of the ZyXEL MAX-206M2 Modem complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by U.S. and international standards bodies: 䢇 ANSI / IEEE C95.
The antennas must be installed to provide a separation distance of at least 20cm from all persons to satisfy FCC RF exposure compliance. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. There is no guarantee that interference will not occur in a particular installation.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Technical Specifications Environmental Specifications Operating Temperature 0°C – 55°C Storage Temperature -30°C – 85°C Humidity 5% to 90% (non-condensing) Drop 75cm drop, no damage – fully operational Dimensions (W x D x H) 160mm x 118mm x 167mm Weight 480g Battery Pack n/a LED Yes (see table below) Antenna Internal 5dBi omnidirectional (MIMO) Important User Information Mechanical Specifications LED table Interface Status LED Color Power ON Solid Green Power input low (Battery) Y
Interface Status LED Color LAN Not Connected OFF (no light) 10 or 100Mbps (Ethernet) Solid Green Activity Stay Solid Green When the phone port’s defined SIP account for outgoing calls is registered Solid Green When the voice port is off-hook Flashing Green (slow) When the phone port’s defined SIP account for outgoing calls is registered and there is a voice message in the SIP account Solid Yellow When the voice port is off-hook and there is a voice message in the SIP account Flashing Yellow
Software Specifications WiMAX Standard IEEE 802.16e-2005 PRL (preferred roaming list) support Authentication EAP-TLS, EAP-TTLS Mobile IP support Normal Output Power 33dBm TX Max Power 33dBm Frequency Range 2.5GHZ – 2.7GHz Bandwidth 5M, 10M Modulation Method QPSK, 16QAM, 64QAM Receiver Specifications Frequency Range 2.5GHZ – 2.
Hardware Specifications 54 Interface Type Ethernet and VoIP Common Air Interface WiMAX Channel Spacing 250 KHz Supply Voltage 12 V DC Communication Ports 2 Ethernet Voice Capability 2 VoIP Important User Information
Section 4B Warranty Manufacturer’s Warranty ZyXEL warranty With the following warranty, ZyXEL guarantees that this product will be free from any defects due to inferior materials or workmanship, for a period of up to one (1) year from the date of purchase. During the warranty period, should the product prove defective in workmanship and/or materials, ZyXEL will repair the product and/or replace the defective components or the defective product without charge on following terms: Terms 1.
4. This warranty does not cover: 4.1 Any adaptation and/or modification for the purpose of improvement and enhancement of the product’s usual range of application as described in the user guide without ZyXEL prior written permission. 4.
Index L LED display (illus.) 5 M A modem connectors 4 LED display 5 overview 2–7 positioning 6 modem setup (with setup assistant) 10 modem setup (without setup assistant) 21 modem setup assistant - see XOHM Modem Setup Assistant accessories 7 advanced menu 32–35 advanced settings menu options 31 antenna connectors 4 C configuration interface access 28 home screen 30 password 29 URL 28 user name 29 connection details 17 connectors (illus.
router setup (with setup assistant) 14 router setup (without setup assistant) 24 V VoIP 25 W Welcome i X S XOHM Modem Setup Assistant 8–20 connection details 17 current status 15 install modem 10 installation 8 router setup 14 setup assistant - see XOHM Modem Setup Assistant signal strength 20 software update 38 T telephone (VoIP) settings 25 tools menu 36–38 trigger port 35 troubleshooting 40–46 trusted CAs 37 U user name 29 58 Z ZyXEL warranty 55
