User`s guide

Chapter 26 Troubleshooting
ericom D1000 modem User’s Guide
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3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
4 If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and
have selected the correct country and channel in which your Device operates in the Wireless LAN
> AP screen.
5 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the Device), but my
Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected.
2 Turn the Device off and on.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 27.1 on page
213. If the Device is sending or receiving a lot of information, try closing some programs that use
the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving your computer closer to the
Device if possible, and look around to see if there are any devices that might be interfering with the
wireless network (for example, microwaves, other wireless networks, and so on).
3 Turn the Device off and on.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.