User`s guide

Chapter 26 Troubleshooting
ericom D1000 modem User’s Guide
210
26.2 Device Access and Login
I forgot the IP address for the Device.
1 The default IP address is 192.168.1.254.
2 If you changed the IP address and have forgotten it, you might get the IP address of the Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the Device (it depends on the network), so enter this IP
address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page
15.
I forgot the password.
1 The default admin user name and password can be found on the cover of this User’s Guide.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page
15.
I cannot see or access the Login screen for the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.254.
• If you changed the IP address (Section 6.2 on page 79), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Reset the device to its factory defaults, and try to access the Device with the default IP address.
See Section 1.5 on page 15.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions