User`s guide

ericom D1000 modem User’s Guide 209
CHAPTER 26
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware Connections, and LEDs
• Device Access and Login
• Internet Access
26.1 Power, Hardware Connections, and LEDs
The Device does not turn on. None of the LEDs turn on.
1 Make sure the Device is turned on.
2 Make sure you are using the power adaptor or cord included with the Device.
3 Make sure the power adaptor or cord is connected to the Device and plugged in to an appropriate
power source. Make sure the power source is turned on.
4 Turn the Device off and on.
5 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 27.1 on page 213.
2 Check the hardware connections.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Turn the Device off and on.
5 If the problem continues, contact the vendor.