User`s guide
Table Of Contents
- User’s Guide
- Introduction and Hardware
- Basic Configuration
- Advanced
- VLAN
- Static MAC Forward Setup
- Filtering
- Spanning Tree Protocol
- 11.1 STP/RSTP Overview
- 11.1.1 STP Terminology
- 11.1.2 How STP Works
- 11.1.3 STP Port States
- 11.1.4 Multiple RSTP
- 11.2 Spanning Tree Protocol Main Screen
- 11.3 Configure Rapid Spanning Tree Protocol
- 11.4 Rapid Spanning Tree Protocol Status
- 11.5 Configure Multiple Rapid Spanning Tree Protocol
- 11.6 Multiple Rapid Spanning Tree Protocol Status
- Bandwidth Control
- Broadcast Storm Control
- Mirroring
- Link Aggregation
- Port Authentication
- Port Security
- Classifier
- Policy Rule
- Queuing Method
- VLAN Stacking
- Multicast
- 22.1 Multicast Overview
- 22.1.1 IP Multicast Addresses
- 22.1.2 IGMP Filtering
- 22.1.3 IGMP Snooping
- 22.2 Multicast Status
- 22.3 Multicast Setting
- 22.4 IGMP Filtering Profile
- 22.5 MVR Overview
- 22.5.1 Types of MVR Ports
- 22.5.2 MVR Modes
- 22.5.3 How MVR Works
- 22.6 General MVR Configuration
- 22.7 MVR Group Configuration
- 22.7.1 MVR Configuration Example
- IP Application
- Management
- Maintenance
- 28.1 The Maintenance Screen
- 28.2 Firmware Upgrade
- 28.3 Restore a Configuration File
- 28.4 Backup a Configuration File
- 28.5 Load Factory Default
- 28.6 Save Configuration
- 28.7 Reboot System
- 28.8 FTP Command Line
- 28.8.1 Filename Conventions
- 28.8.2 FTP Command Line Procedure
- 28.8.3 GUI-based FTP Clients
- 28.8.4 FTP Restrictions
- Access Control
- 29.1 Access Control Overview
- 29.2 The Access Control Main Screen
- 29.3 About SNMP
- 29.3.1 Supported MIBs
- 29.3.2 SNMP Traps
- 29.3.3 Configuring SNMP
- 29.4 SSH Overview
- 29.5 How SSH works
- 29.6 SSH Implementation on the Switch
- 29.6.1 Requirements for Using SSH
- 29.7 Introduction to HTTPS
- 29.8 HTTPS Example
- 29.8.1 Internet Explorer Warning Messages
- 29.8.2 Netscape Navigator Warning Messages
- 29.8.3 The Main Screen
- 29.9 Service Port Access Control
- 29.10 Remote Management
- Diagnostic
- Syslog
- Cluster Management
- MAC Table
- IP Table
- ARP Table
- Routing Table
- Configure Clone
- Maintenance
- CLI and Troubleshooting
- Introducing Commands
- 38.1 Overview
- 38.2 Accessing the CLI
- 38.2.1 The Console Port
- 38.3 The Login Screen
- 38.4 Command Syntax Conventions
- 38.5 Changing the Password
- 38.6 Privilege Levels
- 38.7 Command Modes
- 38.8 Getting Help
- 38.8.1 List of Available Commands
- 38.9 Using Command History
- 38.10 Saving Your Configuration
- 38.10.1 Configuration File
- 38.10.2 Logging Out
- 38.11 Command Summary
- 38.11.1 User Mode
- 38.11.2 Enable Mode
- 38.11.3 General Configuration Mode
- 38.11.4 interface port-channel Commands
- 38.11.5 interface route-domain Commands
- 38.11.6 config-vlan Commands
- 38.12 mvr Commands
- User and Enable Mode Commands
- 39.1 Overview
- 39.2 show Commands
- 39.2.1 show system-information
- 39.2.2 show ip
- 39.2.3 show logging
- 39.2.4 show interface
- 39.2.5 show mac address-table
- 39.3 ping
- 39.4 traceroute
- 39.5 Copy Port Attributes
- 39.6 Configuration File Maintenance
- 39.6.1 Using a Different Configuration File
- 39.6.2 Resetting to the Factory Default
- Configuration Mode Commands
- 40.1 Change the Out of Band Management IP Address
- 40.2 Enabling IGMP Snooping
- 40.3 Configure IGMP Filter
- 40.4 Enabling STP
- 40.5 no Command Examples
- 40.5.1 Disable Commands
- 40.5.2 Resetting Commands
- 40.5.3 Re-enable commands
- 40.5.4 Other Examples of no Commands
- 40.6 Static Route Commands
- 40.7 Enabling MAC Filtering
- 40.8 Enabling Trunking
- 40.9 Enabling Port Authentication
- 40.9.1 RADIUS Server Settings
- 40.9.2 Port Authentication Settings
- Interface Commands
- 41.1 Overview
- 41.2 Interface Command Examples
- 41.2.1 interface port-channel
- 41.2.2 bpdu-control
- 41.2.3 broadcast-limit
- 41.2.4 bandwidth-limit
- 41.2.5 mirror
- 41.2.6 gvrp
- 41.2.7 ingress-check
- 41.2.8 frame-type
- 41.2.9 weight
- 41.2.10 egress set
- 41.2.11 qos priority
- 41.2.12 name
- 41.2.13 speed-duplex
- 41.2.14 test
- 41.3 Interface no Command Examples
- 41.3.1 no bandwidth-limit
- IEEE 802.1Q Tagged VLAN Commands
- 42.1 Configuring Tagged VLAN
- 42.2 Global VLAN1Q Tagged VLAN Configuration Commands
- 42.2.1 GARP Status
- 42.2.2 GARP Timer
- 42.2.3 GVRP Timer
- 42.2.4 Enable GVRP
- 42.2.5 Disable GVRP
- 42.3 Port VLAN Commands
- 42.3.1 Set Port VID
- 42.3.2 Set Acceptable Frame Type
- 42.3.3 Enable or Disable Port GVRP
- 42.3.4 Modify Static VLAN
- 42.3.5 Delete VLAN ID
- 42.4 Enable VLAN
- 42.5 Disable VLAN
- 42.6 Show VLAN Setting
- Multicast VLAN Registration Commands
- Routing Domain Command Examples
- Troubleshooting
- Introducing Commands
- Appendices and Index

GS-2724 User’s Guide
301
CHAPTER 45
Troubleshooting
This chapter covers potential problems and possible remedies.
45.1 Problems Starting up the Switch
45.2 Problems Accessing the Switch
Table 95 Troubleshooting the Start-Up of Your Switch
PROBLEM CORRECTIVE ACTION
None of the LEDs
turn on when you
turn on the
Switch.
Check the power connection and make sure the power source is turned on.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
Table 96 Troubleshooting Accessing the Switch
PROBLEM CORRECTIVE ACTION
I cannot
access the
Switch using
Te l n e t .
Make sure the ports are properly connected.
You may have exceeded the maximum number of concurrent Telnet sessions. Close
other Telnet session(s) or try connecting again later.
Check that you have enabled Telnet service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to Chapter 29 on
page 193 for details.
I cannot
access the
web
configurator.
The administrator username is “admin”. The default administrator password is “1234”.
The username and password are case-sensitive. Make sure that you enter the correct
password and username using the proper casing. If you have changed the password
and have now forgotten it, you will need to upload the default configuration file. This
restores all of the factory defaults including the password.
If you have configured more than one IP interface, make sure another administrator is
NOT logged into the web configurator on a different IP interface using the same
account.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to Chapter 29 on
page 193 for details.
Your computer’s and the Switch’s IP addresses must be on the same subnet.
See Appendix C on page 313 to check that pop-up windows, JavaScripts and Java
permissions are allowed.