User`s guide

Chapter 25 Troubleshooting
EMG2926-Q10A User’s Guide
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25.7 USB Device Problems
I cannot access or see a USB device that is connected to the EMG2926-Q10A.
1 Disconnect the problematic USB device, then reconnect it to the EMG2926-Q10A.
2 Ensure that the USB device has power.
3 Check your cable connections.
4 Restart the EMG2926-Q10A by disconnecting the power and then reconnecting it.
5 If the USB device requires a special driver, install the driver from the installation disc that came
with the device. After driver installation, reconnect the USB device to the EMG2926-Q10A and try to
connect to it again with your computer.
6 If the problem persists, contact your vendor.
What kind of USB devices do the EMG2926-Q10A support?
1 It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory
sticks, USB hard drives) and/or USB devices. Other USB products are not guaranteed to function
properly with the EMG2926-Q10A.