User`s guide

Chapter 25 Troubleshooting
EMG2926-Q10A User’s Guide
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2 Go to Maintenance > Sys OP Mode. Check your System Operation Mode setting.
• If the EMG2926-Q10A is in Router Mode, make sure the WAN port is connected to a
broadband modem or router with Internet access. Your computer and the EMG2926-Q10A
should be in the same subnet.
• If the EMG2926-Q10A is in Access Point Mode, make sure the WAN port is connected to a
broadband modem or router with Internet access and your computer is set to obtain a dynamic
IP address.
3 If the EMG2926-Q10A is in Router Mode, make sure you entered your ISP account information
correctly in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
4 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
5 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the EMG2926-
Q10A), but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.7 on page 14.
2 Reboot the EMG2926-Q10A.
3 If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 14.
If the EMG2926-Q10A is sending or receiving a lot of information, try closing some programs that
use the Internet, especially peer-to-peer applications.
2 Check the signal strength. If the signal strength is low, try moving the EMG2926-Q10A closer to the
AP if possible, and look around to see if there are any devices that might be interfering with the
wireless network (for example, microwaves, other wireless networks, and so on).
3 Reboot the EMG2926-Q10A.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestion
• Check the settings for QoS. If it is disabled, you might consider activating it.