User`s guide

Chapter 25 Troubleshooting
EMG2926-Q10A User’s Guide
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2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4 Make sure your computer is in the same subnet as the EMG2926-Q10A. (If you know that there are
routers between your computer and the EMG2926-Q10A, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See Section 10.2 on page 92.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the EMG2926-Q10A. See Section 10.2 on page 92.
5 Reset the device to its factory defaults, and try to access the EMG2926-Q10A with the default IP
address. See Section 1.5 on page 13.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the EMG2926-Q10A using another service, such as Telnet. If you can access the
EMG2926-Q10A, check the remote management settings and firewall rules to find out why the
EMG2926-Q10A does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the EMG2926-Q10A.
1 Make sure you have left the password field blank. The default password is an empty string.
2 This can happen when you fail to log out properly from your last session. Try logging in again after
5 minutes.
3 Disconnect and re-connect the power adaptor or cord to the EMG2926-Q10A.
4 If this does not work, you have to reset the device to its factory defaults. See Section 25.5 on page
160.
25.4 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.