User`s guide

Chapter 25 Troubleshooting
EMG2926-Q10A User’s Guide
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5 If the problem continues, contact the vendor.
25.3 EMG2926-Q10A Access and Login
I don’t know the IP address of my EMG2926-Q10A.
1 The default IP address of the EMG2926-Q10A in Router Mode is 192.168.0.1. The default IP
address of the EMG2926-Q10A in Access Point Mode is 192.168.0.2.
2 If you changed the IP address and have forgotten it, you might get the IP address of the EMG2926-
Q10A in Router Mode by looking up the IP address of the default gateway for your computer. To do
this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP
address of the Default Gateway might be the IP address of the EMG2926-Q10A (it depends on the
network), so enter this IP address in your Internet browser.
3 If your EMG2926-Q10A in Access Point Mode is a DHCP client, you can find your IP address from
the DHCP server. This information is only available from the DHCP server which allocates IP
addresses on your network. Find this information directly from the DHCP server or contact your
system administrator for more information.
4 Reset your EMG2926-Q10A to change all settings back to their default. This means your current
settings will be lost. See Section 25.5 on page 160 in Troubleshooting for information on
resetting your EMG2926-Q10A.
I forgot the password.
1 The default password is an empty string.
2 If this does not work, you have to reset the device to its factory defaults. See Section 25.5 on page
160.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address of the EMG2926-Q10A in Router Mode is 192.168.0.1. The default IP
address of the EMG2926-Q10A in Access Point Mode is 192.168.0.2.
• If you changed the IP address (Section 10.2 on page 92), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
don’t know the IP address of my EMG2926-Q10A.