User`s guide

ZyAIR B-5000 User’s Guide
F-2 Troubleshooting
Problems with the Password
Chart F-3 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access
the ZyAIR.
The Password and Username fields are case-sensitive. Make sure that you enter
the correct password and username using the proper casing.
If you forget your password or cannot access the ZyAIR, you will need to reload the
factory-default configuration file. Uploading this configuration file replaces the current
configuration file with the factory-default configuration file. This means that you will
lose all configurations that you had previously and the speed of the console port will
be reset to the default baud rate of 115200bps, with 8 data bit, no parity, one stop bit
and flow control set to none. The password will be reset to ‘1234', also.
Problems with the Ethernet Interface
Chart F-4 Troubleshooting the Ethernet Interface
PROBLEM CORRECTIVE ACTION
I cannot access
the ZyAIR from
the Ethernet
If all of the LEDs on the inline power injector are on, check the Ethernet cable
connection between your ZyAIR and the computer connected to the DATA IN port
on the inline power injector.
Check for faulty Ethernet cables.
Make sure the computer’s Ethernet adapter is installed and working properly.
Verify that the IP addresses and the subnet masks of the ZyAIR and the computer
are on the same subnet.
I cannot ping any
computer on the
LAN.
If the LEDs on the inline power injector are on, check the Ethernet cable connection
between your ZyAIR and the computer connected to the DATA IN port on the inline
power injector.
Verify that the IP addresses and the subnet masks of the ZyAIR and the computers
are on the same subnet.
Problems with Internet Access
Chart F-5 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access the
Internet.
Connect your inline power injector to the ZyAIR using the appropriate cables
supplied.