User guide

54
Help
Online help, connection troubleshooting and general
questions
Online Help 5
Essential Checks 5
Connection Problems 6
General Questions 14
Online Help
If you have access to the internet our online ‘Help & Support’ section
has extensive troubleshooting support to resolve any issues you
may have.
Visit http://www.hometelecom.co.uk/how-can-we-help.php
(or visit www.hometelecom.co.uk and navigate to Help & Support).
Essential Checks
It is essential that you check all of your equipment is working. If an
engineer visits and nds your equipment or settings are the cause
of your problem you will be charged for the engineer callout and
we don’t want that! Before proceeding you may like to check that
you have:
- Restarted your ZyXEL router by pressing the ‘Reset’ button on the
back of your router and holding it down until all the lights turn
o and back on again. To press this button you will likely need a
straightened out paperclip or other thin object.
If your computer doesn’t have wireless built in, you’ll need to t
a wireless adapter. These are available at most computer shops.
Check your computer manual to make sure the type of adapter you
plan to buy is compatible with your computer.
Wireless security
For your security, your router is preset with a wireless network name
and key. These details are unique to your router and prevent other
people accessing it wirelessly. You can nd these details on the base
of your router. You’ll need to enter these details on any device that
you want to connect wirelessly. To improve your internet security,
consider our McAfee free trial (see page 16).
Getting a good wireless signal
It’s important to have a good wireless signal between your router
and devices to get the fastest, most reliable connection possible. To
boost wireless signal around your home, try using ZyXEL Powerline
adapters (see page 16).
When setting up for the rst time, try to position your device near
your router. Once a wireless connection has been made, you can
move your router further away.
Wired Broadband
Ethernet cables can be used to connect computers, games consoles
and other devices to your ZyXEL router.
Although a wireless connection gives you more exibility to
position your devices around your home, it can occasionally suer
from interference, which can aect your internet browsing. An
Ethernet cable is generally not aected by interference so will give
you a faster, more reliable connection. We therefore recommend
using a wired connection if your computer or device is set up near
your router.