Installation Guide

FV806 Rev. A 09/07/21
Page 19
Problem Corrective Action
“Device Not Communicang” posted in plumbSMART Step 1
Verify LoRa Monitor electronics are plugged in / Verify baeries
installed in LoRa Monitor electronics and have sucient charge
(whichever applies). Install new baeries, as needed. Alert on
product’s page in plumbSMART should clear within 1 hour or on
next faucet acvaon. (Refresh web page by clicking on reload
icon in the browser to clear the alert.)
Step 2
If problem sll present, verify gateway is within range of LoRa
Monitor and funconing (see Gateway Troubleshoong secon)
Step 3
If problem is sll present, verify plumbSMART subscripon
status on product page’s Details tab is listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Customer Service at
1.855.ONE.ZURN (1.855.663.9876) for assistance.
“Status – Good” posted in plumbSMART and faucet not
actuang
Step 1
Verify LoRa Monitor’s cables are connected to IR sensor
and Faucet actuator electronics. Restore proper electrical
connecon, as needed.
Step 2
Test acvate the faucet.
If problem persists, see Faucet Troubleshoong secon in this
guide for other steps.
“Status – Good” posted in plumbSMART and faucet actuates but
usage event data not appearing in plumbSMART Charts
Step 1
Verify gateway is powered and LoRa Status LED is ON. If not,
apply power per Zurn Gateway Installaon Guide or see
Gateway Troubleshoong secon in this guide for other steps.
Step 2
If problem sll present, verify plumbSMART subscripon status
on product page’s Details tab listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Customer Service at
1.855.ONE.ZURN (1.855.663.9876) for assistance.
Step 3
If problem sll present, the LoRa Monitor electronics may be
faulty. Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with addional troubleshoong
steps and, if needed, unit replacement.
Trouble Shooting: LoRa Monitor (-W1/-W2)
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training