User Guide

16:TroubleShooting:
CheckyourWi-Finameandpassword

EnsureyourWi-Fiis2.4G.Notsupport5G

Ensureyourcameraandphoneclosetorouterforsetup
UnabletoConnect
Hear“Boogu”
Keeppressingtheresetbuttonfor3~5seconds
LEDblinkslowlyinRed
Reset
ChangetoaNewNetwork
RemovethecamerainCloudEdgeAPP
Presstheresetbuttontofactorysetting
Re-connection
AlarmPicturewithoutPersons
Ittakestimeforcameratowakeup,orpeoplemovetoofast
Someobjectsaround36℃movearound
FrequentAlarm
Cameraistriggerfrequently.Suggesttoadjusttheinstallationangle
Adjustthecameraalarmsensitivityto"Low"
WhyissomeoneCrossing
withoutAlarm
Makesuremotiondetectionisturnedon
BeyoundtherangeofPIRmonitoringarea
NoAlarmPush
MakesureNotificationisturnedonfromCloudEdgeandphone
NoAlarmVideo
MakesureMicroSDcardinserted/CloudStorageactivited
DeviceOffline
Checkthecameraifpoweroff
Makesurenetworkisnormal
VideoDelay
Makesurenetworkisnormal
BatteryDurability
ReduceMotiondetectiontriggered/Two-WayTalk/LiveFeed
Description
Solution
1
2
3
4
5
6
7
8
9
10
11
No.
14
UnabletoCharge
Chargeatleast8-16hourswitha5V1A/2Aphonechargercorrectly
LEDturnstoberedmeansyourcameraischargingcorrectly
MakesureUSBpowercableandthephonechargerbothworkwell
CloudEdgeAPPFlashback
Phonesystemversionistoolowortoohigh
UnabletoRegisterAccount Makesuretoselectcorrectcountry
UnabletoAddFriend
Youraccountandfriend’saccountmustbeinthesamecountry.
Forexample,accountsinEuropeandAmericacannotsharewith
eachother
12
13
14
15
GetSmarteraboutyourSecurity