User's Guide

Sprint Worldwide Wireless Service 84
Status Messages
Message Description
Self Check Error
A fault was detected with your tablet. If this error recurs, note
the error and contact Sprint Customer Service.
Self Check Fail
An operational fault was detected with your tablet. Note the
numeric code, turn your tablet off, and contact Sprint Customer
Service.
Wrong PIN
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your tablet will be locked and you will have to call
Sprint Customer Service to have it unlocked. Sprint sets the
default to PIN off; if you elect to enable the PIN then you will
need to contact Sprint for the default PIN and PUK.
PIN Blocked. Call Your
Provider
An incorrect SIM PIN was entered three consecutive times.
You will be unable to send or receive calls on your tablet.
Contact Sprint Customer Service to obtain the PIN Unblocked
Key (PUK) code. Sprint sets the default to PIN off; if you elect
to enable the PIN then you will need to contact Sprint for the
default PIN and PUK.
Contact Sprint for Assistance with International
Service
If you experience any issues with voice or data services while outside of the United States,
Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try
the following actions:
● First try powering your tablet off and then back on; this will force your tablet to reregister
with the network.
● Try manually selecting another network. Information for selecting networks can be found
in the tablet guide.
If neither of these actions resolves your issue, you will need to contact customer service (see
below). When calling to report an issue, the following information will be beneficial in trying to
resolve your issue as quickly as possible:
● Your wireless tablet number.
● The city and country you are traveling in.
From a landline phone when outside the United States:
Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199.
Access or connection fees may apply. The toll free numbers below can also be used to contact
Sprint Worldwide Customer Support in the following countries: