User Manual

36 General Terms and Conditions of Service v.7-1-13
related in any way to or arising out of in any way
our Services or the Agreement, including, but not
limited to, coverage, Devices, billing services and
practices, policies, contract practices (including
enforceability), service claims, privacy, or
advertising, even if the claim arises after Services
have terminated. Disputes also include, but are not
limited to, claims that: (a) you or an authorized or
unauthorized user of the Services or Devices bring
against our employees, agents, affiliates, or other
representatives; (b) you bring against a third party,
such as a retailer or equipment manufacturer, that
are based on, relate to, or arise out of in any way
our Services or the Agreement; or (c) that we brings
against you. Disputes also include, but are not
limited to, (i) claims in any way related to or arising
out of any aspect of the relationship between you
and us, whether based in contract, tort, statute,
fraud, misrepresentation, advertising claims or any
other legal theory; (ii) claims that arose before this
Agreement or out of a prior Agreement with us;
(iii) claims that are subject to on-going litigation
where you are not a party or class member; and/
or (iv) claims that arise after the termination of this
Agreement.
Dispute Notice and Dispute Resolution Period
Before initiating an arbitration or a small claims
matter, you and us each agree to first provide to
the other a written notice (“Notice of Dispute”),
which shall contain: (a) a written description of the
problem and relevant documents and supporting
information; and (b) a statement of the specific relief
sought. A Notice of Dispute to us should be sent to:
General Counsel; Arbitration Office; 12502 Sunrise
Valley Drive, Mailstop VARESA0202-2C682; Reston,
Virginia 20191. We will provide a Notice of Dispute
to you in accordance with the “Providing Notice
To Each Other Under The Agreement” section of
this Agreement. We will assign a representative to
work with you and try to resolve your Dispute to your
satisfaction. You and us agree to make attempts
to resolve the Dispute prior to commencing an
arbitration or small claims action. If an agreement