User Manual

30 General Terms and Conditions of Service v.7-1-13
optimize or improve the overall use of our networks
and Services. Some of these actions may interrupt
or prevent legitimate communications and usage-
for example, message filtering/blocking software to
prevent spam or viruses; limiting throughput; limiting
access to certain websites, applications, or other Data
Content; prohibitions on unintended uses (for example,
use as a dedicated line, or use as a monitoring
service), etc. For additional information on what we
do to protect our customers, networks, Services, and
equipment, see our Acceptable Use Policy and Visitors
Agreement at our website.
Your Privacy
Our Privacy Policy is available on our website. To review
the policy, visit our website. This policy may change
from time to time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services
and for other lawful purposes, we may monitor or
record calls you make to us or we make to you (for
example, your conversations with our customer service
or sales departments).
Authentication and Contact: You (the account holder)
may password protect your account information by
establishing a personal identification number (“PIN”).
You may also set a backup security question and
answer in the event you forget your PIN. You agree
to protect your PIN, passwords, and other account
access credentials like your backup security question
from loss or disclosure. You further agree that we may,
in our sole discretion, treat any person who presents
your credentials that we deem sufficient for account
access as you or an authorized user on the account
for disclosure of information or changes in Service.
You agree that we may contact you for Service-related
reasons through the contact information that you
provide, through the Services or Devices to which you
subscribe, or through other available means, including
text message, email, fax, recorded message, mobile,
residential or business phone, or mail.