User Manual

22 General Terms and Conditions of Service v.7-1-13
v.7-1-13 General Terms and Conditions of Service 23
Coverage; Where Your Device Will Work;
Service Speeds
Our coverage maps are available at our authorized
retail locations. The specific network coverage you get
will depend on the radio transmissions your Device can
pick up and Services you’ve chosen. Our coverage
maps provide high level estimates of our coverage
areas when using Services outdoors under optimal
conditions. Coverage isn’t available everywhere.
Coverage and Service speeds are not guaranteed.
Coverage is subject to change without notice. Service
speeds may depend on the Service purchased. Actual
speeds will vary. Estimating wireless coverage, signal
strength, and Service speed is not an exact science.
There are gaps in coverage within our estimated
coverage areas that-along with other factors both
within and beyond our control (for example, network
problems, network or Internet congestion, software,
signal strength, your Device, structures, buildings,
weather, geography, topography, server speeds of the
websites you access, actions of third parties, etc.)-may
result in dropped and blocked connections, slower
Service speeds, or otherwise impact the quality of
Service. Services that rely on location information,
such as E911 and GPS navigation, depend on your
Device’s ability to acquire satellite signals (typically
not available indoors) and network coverage. While
your Device is receiving a software update, you may
be unable to use your Device in any manner until the
software update is complete.
Roaming
The term “roaming” typically refers to coverage on
another carrier’s network that we may make available
to you based on our agreements with other carriers.
These agreements may change from time to time, and
roaming coverage is subject to change without notice.
Your ability to receive roaming coverage depends on
the radio transmissions your Device can pick up and the
availability of roaming coverage. We make no guarantee
that roaming coverage will be available. Roaming
coverage may exist both within and outside our network
coverage areas. Your Device will generally indicate when