User Manual

required to return your “loaner” phone to the ZTEUSA designated service provider within 25 days or you will
be charged for an additional device.
4. Discounted Price for Out-of-Warranty Repairs
Should your Axon 10 Pro device require an out-of-warranty repair (beyond the extended warranty period
and/or incidental consumer damages related to handling issues such as accidental drop, minimal liquid
exposure or overuse conditions such as a cracked LCD, some forms of water ingress, USB connector damage,
etc.), ZTEUSA is offering a reduced rate of 40% (from the standard repair cost of similar models) for each Out-
of-Warranty repair required (while parts are available). You will be required to supply your credit card
information to the ZTEUSA hotline representative in order for an authorization to be applied to your account
for the total cost of repairs.
5. Out-of-Warranty Circumstances
If one of the below circumstances applies to a consumer’s product, the product should be considered for out
of warranty service.
1. Beyond the duration of the Product warranty period.
2. Serial number is not clear, changed or damaged.
3. Warranty label or sealed label is removed, changed or damaged.
4. Services, repairs, software supplied or modifications performed by an unauthorized party.
5. Physical damage by misuse or incorrect operation.
6. Damage caused by not following the product manual or usage out of the scope of working conditions
stipulated in the product manual or instructions (including, but not limited to, extreme
temperature, altitude, dampness or dryness, unsteadiness of electric current or voltage).
7. Damage resulting from Force Majeure.
8. The product has been resold to any subsequent purchaser/customer without written authorization
from ZTEUSA.
9. The Product has been used with and/or connected with an accessory (i) not supplied by ZTEUSA, or
(ii) not suitable to be used with the Product, or (iii) in an unauthorized and/or inappropriate
manner.
10. Damage caused by usage of pirated, improper or unauthorized software or improper settings of
the software by end user which is not downloaded from ZTEUSA’s or Customer’s official website.
11. Damage caused by computer virus.
12. Access or use issues related to the end user’s loss or forgetting of end user’s password; or some
decryption method set by the end user.
13. Other damage which is not caused by design, manufacture, or technology of the products.
14. No warrantable defect can be verified by Service Provider (No Fault Found).