ADSL Modem U S E R ’ S M A N U A L X4
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents 1: INSTALLATION INSTRUCTIONS .................................. 4 1.1 1.2 1.3 1.4 IMPORTANT! BEFORE YOU BEGIN .......................................... 4 PACKAGE CONTENTS .......................................................... 5 QUICK START INSTRUCTIONS ............................................... 6 IF YOU NEED HELP...........................................................14 2: ADVANCED SETUP OPTIONS ..................................... 15 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.
1 Installation Instructions 1.1 Important! Before you Begin Before installing your X4 ADSL modem, you must have DSL service enabled on your telephone line. To do this, you need to sign up with a DSL service provider. They will arrange to have DSL enabled, and provide you with a User Name and Password (if required) and the Communications Settings necessary to log on to their network. You will need your User Name and Password to complete the installation, so please make sure you have them at hand.
Service Provider VPI VCI Protocol (Encapsulation) France (1) 8 35 PPPoA LLCSNAP (RFC 2364) France (2) 8 67 PPPoA (RFC 2516) or PPPoE (RFC 2364) Portugal 0 35 PPPoE LLCSNAP (RFC 2516) Spain—Wanadoo 8 32 Routed IP over ATM LLCSNAP (RFC 1483) Spain—Telefonica 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Tiscali 1 32 PPPoA VCMUX (RFC 2364) U.K. (1) 0 38 PPPoA VCMUX (RFC 2364) U.K. (2) 0 38 PPPoE LLCSNAP (RFC 2516) U.S.A.
You Will Also Need • A Macintosh, Linux, or Windows 95/98/98SE/2000/NT/Me/XP computer equipped with a Network Interface Card (NIC) or a Windows 98/98SE/2000/Me/XP computer equipped with a USB port. • A telephone wall jack to plug the X4 unit into. The associated phone line must be DSL enabled. 1.3 Quick Start Instructions Your computer should be on. You can connect your X4 unit to your computer’s Ethernet or USB port. Depending on your preference, follow the appropriate instructions below.
b Click the ADSL Modem Installation Wizard button, and then click the Ethernet option. The software installation proceeds automatically. c 2 When the process is complete, you will be prompted to click Finish. Your computer will shut down so you can connect the hardware. All hardware connections originate from the modem’s back panel.
(For reference, we have included a table that defines these back panel ports, or jacks; see page 39.) a Plug one end of the included power adapter into the unit’s PWR jack and the other end into a power strip or wall receptacle. b Turn the unit on by pushing the ON/OFF toggle switch. The PWR light on the unit’s front panel turns on. c Plug one end of the supplied phone cord into the unit’s ADSL jack and the other end into the ADSL wall jack.
To Connect via the USB Option 1 You must install the requisite USB software on your Windows computer before connecting the hardware. a Insert the supplied CD-ROM into your computer. The CD starts automatically and the Main Menu opens: (Note: If the CD does not start automatically, from the desktop, go to Start | Run and then type D:\setup.exe, where D is the letter of your CD-ROM drive.) b Click the ADSL Modem Installation Wizard button and, if prompted, the USB option.
b Turn the unit on by pushing the ON/OFF toggle switch. The PWR light on the unit’s front panel turns on. c Plug one end of the supplied phone cord into the unit’s ADSL jack and the other end into the ADSL wall jack. d Plug one end of the USB cable into the modem’s USB jack and plug the other end into your computer’s corresponding USB port. 3 The unit performs a startup sequence—the front panel LINK light blinks.
Note: If your web browser doesn’t open properly, it may be that your Internet settings need adjustment. Turn to page 41 for instructions. Note: This User Name and Network Password are different from the ones that your service provider gave you. They provide an added level of security that protects your ADSL unit’s settings. Type the X4’s default User Name and Password. • User Name=admin • Password=zoomadsl Remember: The User Name and Password are casesensitive.
2 The Basic Setup page displays. You are now communicating with your X4. This page provides details about your Internet connection and includes information that the X4 uses to automatically connect to your service provider. a Check that the VPI, VCI, and Encapsulation settings match those supplied by your service provider. (Refer to the table on page 5 if necessary or consult your provider.) b Enter the User Name and Password supplied by your service provider.
IMPORTANT: Every time you make changes to the Basic Setup page, you must click the Save Changes button and then the Write Settings to Flash and Reboot button. A Confirm page displays; click the button to complete the process. If not, any changes will be lost when you navigate to another page. Using Phone Filters You should use a filter with each device—phone, fax machine, analog modem, etc.—that is sharing the DSL-enabled line, because this prevents the device from receiving noise when the DSL modem is on.
The remainder of this manual contains information intended for those users looking for expanded capabilities or for future reference—for example, there are chapters on Advanced Setup Options and System Administration. Refer to the Table of Contents for guidance. 1.4 If You Need Help • If you have hardware installation problems, our Technical Support Staff will be happy to assist you. Windows Users: Please see the Customer Support portion of the CD for contact information.
2 Advanced Setup Options In addition to its basic setup options, the X4 unit includes options for specialized, or advanced, settings. If you are like most users, you will not need these options. The X4 is designed so that the basic setup settings are sufficient for most users. This chapter is applicable only if you need to perform sophisticated tasks. 2.1 How To Use the Advanced Options All the Advanced Configuration settings are accessible from the Advanced Setup page.
IMPORTANT: Every time you make changes to an Advanced Setup page, you must click the Save Changes button and then the Write Settings to Flash and Reboot button. A Confirm page displays; click the button to complete the process. If not, any changes will be lost when you navigate to another page. 2.2 WAN Settings The WAN Settings page contains information pertaining to your Wide Area Network (WAN) ADSL setup and how you access the Internet. From the Advanced Setup page, click the WAN Settings button.
Chapter 2: Advanced Setup Options 17
Permanent VC (Virtual Circuit) Settings Your service provider will supply the Permanent Virtual Circuit (PVC) setting for your basic Internet connection. You can define additional PVCs for services such as telephony or to connect to a managed Virtual Private Network (VPN) if available in your area. Consult your service provider. Enabled? Enabled by default. VPI Supplied by your service provider (reference table appears on page 5).
Encapsulation The Encapsulation Mode is related to the VPI and VCI numbers, which are specified by your service provider (see Permanent VC Settings, page 18). Mode Supplied by your service provider (reference table appears on page 5). Bridge Your Bridge choices are related to the Encapsulation Mode (see above). Note: You must enable Bridge if your service provider is using Bridged IP LLC or VCMUX (RFC 1483) Encapsulation.
User Name Supplied by your service provider. Password Supplied by your service provider. Service Name Optional; supplied by your service provider. Disconnect Time ADSL connection will be dropped after the ADSL line is idle for a certain amount of time (measured in seconds). Select 0 to ensure that you won’t be disconnected. Authentication PPP user authentication method. Default is Auto; you can specify CHAP or PAP only. Automatic Reconnect Disabled by default.
IP Address X4’s IP address. Default is 10.0.0.2. Subnet Mask X4’s subnet mask address. Default is 255.255.255.0. DHCP Server Enabled by default. DHCP Address Pool Selection The DHCP Address Pool is based on the X4’s IP address plus 12 IP addresses; for ex., the X4’s default IP address is 10.0.0.2; so the DHCP Address Pool is 10.0.0.310.0.0.14. Default is System Allocated. A pool of 253 (max.) User-Defined addresses is optional. User Defined Start Address Starting address of IP address pool.
2.4 NAT Firewall The X4’s built-in NAT (Network Address Translation) firewall provides a good, but not perfect, level of protection from unauthorized access. NAT keeps private a network’s internal IP addresses and presents to the Internet a set of public IP addresses. NAT’s more robust counterpart, NAPT (Network Address Port Translation), replaces a network’s private IP addresses with a single public IP address. Both NAPT and NAP are transparent to end users.
2.5 Virtual Server To use certain special applications—some Internet games, videoconferencing, and Internet telephony, for example—you may have to use nonstandard ports. A port is an endpoint to a logical connection. The port number identifies the logical channel being used—for instance, port 21 is associated with FTP (File Transport Protocol). If you want to use an application that requires access to a port that the X4 would normally deny, you have to modify the X4’s settings to accommodate it.
ID The ID number is a convenient way to refer to a particular computer. Public Port Outbound port. Private Port Inbound port. Port Type Default is TCP. UDP is optional. Host IP Address IP address from the LAN side of the computer. An example will help to illustrate how to set up a virtual server. If you wanted to use your computer as an FTP server, for instance, you would follow these steps. 1 2 3 4 5 Select an ID number that you want to associate with this computer—1, for example.
IP address 10.0.0.15 Subnet mask 255.255.255.0 Default gateway (X4’s LAN IP address) 10.0.0.2 Preferred DNS server 10.0.0.2 Note: These TCP/IP instructions and screenshot are typical of a computer using Windows 2000 or XP; if you are using Windows 98 or Me, yours may differ slightly. If you are using Windows 95, or are a Macintosh or Linux user, and need help with your TCP/IP settings, turn to the Appendix on page 46. Otherwise, continue to Step 6.
2.6 DMZ In certain instances, you may want to give one computer on your LAN unrestricted Internet access. For example, you may want to use an application such as NetMeeting that uses dynamic ports. Or you may want to use the computer to play games over the Internet, and you want others to be able to initiate games with you. Without a DMZ, you would always have to be the one to initiate a game. A DMZ configuration allows the computer to accept all incoming packets that it has solicited.
To set this static IP address, go to Start | Settings | Network and Dial-up Connections. Right-click Local Area Connection and select Properties. Click the Install button. Select the Internet Protocol TCP/IP option and click Properties. Click the radio buttons Use the following IP address and Use the following DNS server addresses, enter the following data, and click OK. IP address 10.0.0.15 Subnet mask 255.255.255.0 Default gateway (X4’s LAN IP address) 10.0.0.2 Preferred DNS server 10.0.0.
4 Return to the DMZ page. Type the static IP address 10.0.0.15 in the DMZ Host IP Address field Click Save Changes and then click Write Settings to Flash and Reboot. 2.7 DNS Typically, you should not need or want to change your DNS settings. Should your service provider instruct you to make changes, however, from the Advanced Setup page, click the DNS button. DNS Proxy Selection Default is Use Auto Discovered DNS Servers Only.
• From the dropdown list, select the option you want using the table above for reference. • If your provider instructed you to select Use UserConfigured DNS Servers Only or Auto Discovery + User Configured, in the User Configuration field you need to type in the preferred and alternate DNS server IP addresses that your provider has given you. 2.8 ADSL Configuration Normally, you should not need or want to change your ADSL configuration.
2.9 Miscellaneous From the Advanced Setup page, click the Miscellaneous Configuration button. This page allows you to change your X4 configuration and set up an IGMP proxy, for example, or enable the X4’s PPP Half Bridge feature, for example.
WAN side HTTP server Disabled by default. HTTP server port Port number with Web access; for ex., if you change it to 1001, the HTTP server address on the LAN side would be http://10.0.0.2:1001. DHCP Relay Disabled by default. Enabling this feature forces all local PCs’ DHCP requests to be forwarded to the WAN DHCP server. Important: Be sure to disable the LAN DHCP server (navigate back to the Advanced Setup page and LAN Settings to do so; see page 20 for instructions). IGMP Proxy Disabled by default.
3 System Administration Using a computer attached to the X4 and a Web-based browser such as Netscape Communicator or Internet Explorer, you can administer your X4 unit and monitor your ADSL connection. Remember: Remember If you are using an access point or a network hub, you can administer your X4 from any of the computers that are connected to the access point or hub. 3.
3.2 Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the X4’s main interface page. From here, you can verify whether your ADSL connection is active or not (ADSL Line State Status will read SHOWTIME). You can also monitor related ADSL parameters—for example, how fast the X4 is transferring data. If you want to review other network settings, click the Advanced Setup icon at the top of the main interface page.
Under Status, you will see WAN Status, ATM Status, PPP Status, TCP Status, and MAC Table Status buttons. Clicking any of these buttons displays pertinent information. Note: You can’t make changes to the ATM or TCP Status pages; you can make changes to the PPP and WAN Status pages. If your provider is using Bridged or Routed IP Encapsulation, you may be instructed to perform a Release/Renew operation to gain a new, valid IP address.
3.3 Performing System Administration Tasks To change system administration-type settings, click the Advanced Setup icon at the top of the main user interface page. Under the Administration heading, you will see items such as Admin Password and System Log. For example, you can • Change the Admin Password: Type the new password, then retype it for verification purposes. Note: The password must be at least 8 characters.
3.4 Resetting the Unit to Its Default Settings If you have changed the system settings on your X4 unit and want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a “hard” reset. Note: The unit’s default IP address is http://10.0.0.2. If you can open your Web browser and access your X4’s user interface, initiate a software reset: • From the Advanced Setup page, under Administration, click Reset to Default.
3.5 Updating the Unit’s Firmware To upgrade the X4’s firmware, click the Advanced Setup icon at the top of the main interface page and then follow these steps. 1 2 3 4 You must first download the upgrade (for example, from our web site or a floppy disk). Save it under some filename. Click the Firmware Update button. Click Browse and select the file and upgrade’s filename. Alternatively, you can type a pathname and filename of your choosing. The upgrade file should have a .DLF extension.
4 Removing the X4 Modem If you ever want to remove your ADSL modem—for instance, if you move your computer to a location without ADSL service— you should remove the software before disconnecting the hardware. Follow the steps below. 1 From the desktop, select Start | Programs | Zoom ADSL Modem | Uninstall. 2 When prompted to confirm your choice, click Yes. 3 When the process is complete, you will be prompted to click Finish. 4 Unplug your modem hardware.
Appendix A Front and Back Panel Information Back Panel The back panel of your unit looks like this. PWR ON OFF USB RESET ETHERNET PHONE ADSL The table below defines the purpose of these ports, or jacks. Port Description PWR Port to connect the unit to the power adapter. ON/OFF Toggle switch to turn the unit on or off. USB Port to connect the unit to the USB port of a computer. RESET Button to reset the unit to its system default settings (necessary if communication link is lost).
The table below defines these front panel lights and how to interpret them. Light Description LAN Lights when LAN connection is active. RXD Blinks when unit is transmitting or receiving data. LINK Blinks when unit is performing its startup sequence; stays on solid when unit is connected to the ADSL line. PWR Lights when power switch on back panel is turned on.
Appendix B Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet. This Appendix describes how to configure some of the most common Internet browsers. If you are using another browser, please consult the documentation that came with it. Internet Explorer 4.0 1 2 Start Internet Explorer. Open the View menu and select Internet Options. 3 In the Internet Properties dialog box, click the Connections tab.
5 6 42 You will see the following dialog box. Make sure that I want to set up my Internet connection manually, or I want to connect through a local area network (LAN) is selected, and click OK. When the next dialog box appears, change the selection to I connect through a local area network (LAN) and click Next.
7 8 9 A dialog box describing your LAN Internet configuration displays. Uncheck the box Automatic discovery of proxy server and click Next. You will be prompted whether you want to set up an email account. Check No and click Next. When the process is complete, when you will be prompted to click Finish.
Netscape Navigator 1 2 44 On the desktop, click the Netscape Navigator icon, and then from the Edit menu, select Preferences. In the Preferences dialog box, click the Advanced option, and then click Proxies.
3 Select the option Direct connection to the Internet and click OK.
Appendix C Windows 95, Macintosh, and Linux Users: Configuring Your TCP/IP Settings If you are using the Windows 95 or Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’s network, or TCP/IP, settings are configured correctly. Otherwise, you will not be able to connect to the Internet. Windows 98, 2000, Me, NT, and XP automatically configure your network settings, so you don’t have to perform this additional task.
Click the Configuration tab. You will see a list of installed network components. If you see a line that includes TCP/IP, skip to Step 5. If you don’t see the line, continue with Step 2. 2 If you don’t see TCP/IP listed, click the Add button to display the Select Network Component Type dialog box. 3 Click to highlight Protocol and click Add. The Select Network Protocol dialog box displays. 4 Click to highlight Microsoft and then click to highlight TCP/IP in the Network Protocols list. Then click OK.
Then click the DNS configuration tab, enter the DNS server information, and click OK. 6 You will see the Network dialog box again. Click OK to enable your settings. If prompted to do so, insert your Windows 95 CD-ROM and click OK. Macintosh TCP/IP Settings Depending on your Mac OS, the directions to configure your Macintosh’s network settings will differ. For OS X, follow the instructions on page 50. Otherwise, continue directly below. For Mac OS 7.6.1 - 9.2.
3 In the Configurations dialog box, click Duplicate. 4 The Duplicate Configuration dialog box appears. Type a name, such as “Zoom ADSL Modem,” and click OK. 5 The Configurations dialog box appears again. Highlight your new configuration—in our example, Zoom ADSL Modem—and click Make Active. 6 In the TCP/IP dialog box, under Connect via:, select Ethernet. Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field.
7 Close the TCP/IP dialog box. You will be asked if you want to save the changes. Click Save. For Mac OS X 1 From the Dock, choose System Preferences and then Network. The Network pane appears. 2 From the Location: drop-down list box, select New Location…. In the box, type a name of your choosing, such as “Zoom ADSL Modem,” and click OK. 3 Under the Configure drop-down tab, choose Built-in Ethernet or Ethernet. 4 Make sure that the TCP/IP tab is foremost.
5 Click Save and close the Network pane. Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Note: If you have other network cards installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, etc.). If you select an identifier other than eth0 for your ADSL modem, use that identifier throughout.
BROADCAST=172.16.31.255 IPADDR=172.16.16.55 NETMASK=255.25.240.0 NETWORK=172.16.16.0 Note: If your computer won’t always be on a network with working DNS at boot-time, set ONBOOT=no. If you don’t, RedHat 6.2 (and possibly other versions) might hang. To activate the card by hand when you have attached your computer to the network, at root, run the command: /sbin/ifup eth0. For SuSE Edit the file /etc/rc.config; search for the variables NETCONFIG, NETDEV_0, and IFCONFIG_0.
Appendix D Troubleshooting Our Technical Support staff is ready to help you with any questions you may have about your DSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips. You should also refer to the Frequently Asked Questions (FAQs) on the CD (click on Support), Support and visit our web site for the latest tips: www.zoom.com.
PROBLEM: Why do I hear static or noise when I’m using my telephone? SOLUTION: If that phone does not have its own filter, you may hear static or high-pitched noise if you make a phone call while your ADSL modem is on. A filter also prevents a phone from interfering with, or dropping, your DSL connection. PROBLEM: I accidentally unplugged the USB cable while using my modem. This resulted in a general protection fault (GPF) error message.
Appendix E Regulatory Information Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following: Directive Standard Test Report rd 73/23/EEC-Low Voltage IEC 60950: 3 ed. 1999 electrical safety 89/336/EEC-EMC EN 55024: 1998ed EMC-immunity 89/336/EEC-EMC ed EN 55022 : 1998 ; EN 61000-3-2:1998 ed; A1, A2; EN 61000-3-3: 1995 ed EMC-emissions This product is CE Marked.
3372-A 27263 ©2002
