ZOOM V3 U S E R G U I D E
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents OVERVIEW .......................................................................... 5 1 INSTALLATION INSTRUCTIONS ............................................. 6 1.1 WHAT’S IN THE PACKAGE .................................................... 6 1.2 QUICK START INSTRUCTIONS ............................................... 8 Step 1: Installing the Software ......................................... 8 Step 2: Installing the Hardware ........................................
.3 SETTING UP FIREWALL DATABASES ......................................60 IP Group ........................................................................60 Service Group.................................................................62 Time Group ....................................................................62 APPENDIX A DSL INTERNET SETTINGS TABLES ....................... 64 APPENDIX B VOIP PHONE INSTALLATION OPTIONS ................. 67 Plug Multiple Phones Directly into the V3 .................
Overview The V3 is a gateway/router with a TelePort™ VoIP phone port. You use the V3 in conjunction with an Ethernet cable modem or Ethernet ADSL modem to connect to the Internet. The gateway/router provides an interface between the Internet and your local area network (LAN). It also includes an advanced firewall, which allows you to control Internet access from your local network and which protects your local network from unwanted Internet traffic.
1 Installation Instructions This chapter covers the basic instructions needed to install your V3 and place VoIP calls. 1.
The CD contains the Installation Software, User Manual, Warranty, and Customer Support information. In addition, you may have a phone-jack adapter to adapt the RJ-11 phone cord for a different phone jack (certain countries only). If anything is missing or damaged, contact Zoom Customer Support or your retailer or distributor. What You Will Need • • • • • An Ethernet cable modem or Ethernet DSL modem. A Windows, Macintosh, or Linux computer equipped with a Network Interface Card (NIC) or a USB port.
1.2 Quick Start Instructions Installing the V3 involves five steps: Installing the Software, Installing the Hardware, Configuring Internet Explorer, Configuring Your V3, and Setting Up VoIP Service. Step 1: Installing the Software Installing the software is only required for people connecting a Windows computer directly to the V3. All others should skip to Step 2: Installing the Hardware. If your computer has an available Ethernet jack, we recommend that you use it instead of the USB jack.
Step 2: Installing the Hardware Installing the Hardware is a two-step process, Making the Connections, and Powering Up. Making the Connections 1 The software must be installed before you proceed. Then, unplug or turn off the power to your PC and everything connected to your PC. 2 Plug your phone into the V3’s PHONE jack. If you have a cordless phone with one or more handsets, plug the base station into the V3’s PHONE jack.
5 If you have an existing router, we recommend that you replace the existing router with the V3, which has a built-in router. If, however, you need to connect the V3 behind another router, plug one end of the Ethernet cable into the WAN port of the V3 and the other end into a LAN port of the router. 6 If you have a wireless access point or are using a wireless router as an access point, unplug it from your computer or modem and plug it into one of the V3’s LAN ports. 7 Connect the V3 to your computer.
Powering Up To ensure that all the devices you just connected to the V3 install correctly, you need to power up each device one at a time. Follow these steps carefully. 1 Plug in the modem’s Power Supply, and turn on the modem’s on/off switch if it has one. Plug the modem’s power cube into a power outlet. Wait for one-two minutes so that you are sure the modem has completed its power up process before proceeding to Step 2. 2 Plug in the V3’s Power Supply.
Step 3: Configuring Internet Explorer Macintosh and Linux users: Your Web browser is set up automatically, so you can skip this section. Turn to page 68 to make sure that your computer’s TCP/IP settings are configured correctly. Windows users: The software that you use to make an Internet connection must be set for a network connection, not a dial-up connection. If you are already using a cable or DSL modem, you shouldn’t need to do anything.
2 In the Internet Properties dialog box, click the Connections tab. 3 On the Connections tab, click Setup. 4 Windows XP users: In the Welcome to the New Connection Wizard dialog box, click Next. If you see a Location Information dialog box, click Cancel to return to the Welcome dialog box, and click Next again. In the Network Connection Type dialog box, click Connect to the Internet. In the Getting Ready dialog box, click “Set up my connection manually,” and then click Next.
7 Click Finish. 8 Windows XP users: Close Control Panel. Windows 98/Me/2000 users: If Internet Explorer is open, close it before going to the next step of the installation, Configuring Your V3. Step 4: Configuring Your V3 • If you have a Cable Modem, see below • If you have a DSL Modem, see page 15. Configuring the V3 for a Cable Modem The V3 is set up by default to work with a cable modem, so additional configuration is normally not required. 1 Go to your Web browser (i.e.
Configuring the V3 for a DSL Modem 1 Open the Zoom Configuration Manager. You should have a Zoom icon on your desktop. You must double-click this icon to open up the Zoom Configuration Manager. (If you do not have an icon, open your Web browser, type http://10.2.2.2 and press Enter.) 2 Log in to the Zoom Configuration Manager. Type the following User Name and Password in lowercase letters as shown.
3 The Basic Setup page displays. At Internet Connection Type, pull down the list of selections and choose the type of DSL your provider uses. If you don’t know what type you have, read below. The three most common types of DSL service are PPPoE, PPPoA, and 1483. There is also Static IP, but it is very unlikely that you are using it without knowing. You would have had to ask your service provider for it, and there is typically an additional monthly fee.
5 Configuring the V3 for DSL PPPoE, PPPoA, 1483, or Static IP. If you selected DSL PPPoE: Your service provider should have given you a username (usually your email address or the characters preceding the @ sign in your email address) and a password (NOT the username and password that you used to get into the Zoom Configuration Manager.) If you cannot remember or cannot find your username and password, call your service provider and tell them you have misplaced your username and password.
6 Click Save Changes, then Write Settings to Flash and Reboot, and then Confirm. 7 Go to your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. 8 If you connect successfully, your installation is complete and you’re ready to browse the Web! Continue with Step 5: Setting up VoIP Service If you do not connect successfully, refer to the Troubleshooting Tips on page 71.
Hook Flash - If you receive a second call while you are on a VoIP call, you will hear a call waiting tone. Momentarily press the hook button on your phone to talk to the second caller, and press it again to go back to your first conversation. After you have completed a VoIP call, you can press the hook button to get a fresh VoIP dial tone and make another VoIP call without dialing # (Note that redial or speed dialing will not work in this case, however.
1.5 Front Panel Description Light Description PWR Lights when the V3 is plugged into a power source. LINK Lights when the V3 is connected to its broadband WAN connection device. DATA Blinks when data is being transferred through the broadband line. USB Lights when the USB port of the V3 is plugged into a powered-up computer’s USB port. LAN 1-4 Lights when a LAN port of the V3 is plugged into the Ethernet port of a powered-up device. VoIP Lights when a Voice over IP call is taking place.
• From time to time, Zoom may release improved firmware. This is available at www.zoom.com , along with upgrade instructions. We recommend that you check this site periodically for updates. 1.7 Changing the V3’s Password & Resetting the Unit to Its Default Settings To change the V3’s Password, click the Advanced Setup icon at the top of the Zoom Configuration Manager. Under the Administration heading, click Admin Password. • Type the new password, then retype it for verification purposes.
If you have changed the system settings on your V3 unit and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset. If you can open your Web browser and access your V3’s user interface, here’s how to perform a software reset: • From the Advanced Setup page, under Administration, click Reset to Default. You will be prompted to click the Write Settings to Flash and Reboot button.
2 Voice Over IP Settings If you purchased a V3 Model 5567, you do not need this chapter. If you have another V3 model, please continue below. 2.1 Changing Your VoIP Settings The V3 needs to be configured with specific information for the VoIP service that you plan to use. If you received the V3 from your service provider, it is likely that it is preset for their VoIP service. In most cases the service provider will tell you that the unit has been preset.
If your service provider did not give you a Server Address but provided you with a User ID and a Password, you will configure your V3 manually. Go to Manual Account Configuration on page 26. Auto Account Configuration 1 Open the Voice Over IP page. Click the Zoom V3 icon on your desktop, then the Voice over IP icon at the top of the opening page to display the Voice over IP setup page. 2 Under Basic Setup, in the Server box enter the Server address given to you by your provider.
3 If your service provider gave you a Filename, enter it in the Filename box. If you did not get a Filename from your service provider, leave the box as it is. 4 Go to the box labeled Encryption. Your service provider should have told you whether encryption should be on (box checked) or off (box unchecked). It is important that this is right, so if you don’t have this information contact your service provider before proceeding. 5 Click the Download Configuration button.
8 Check that your settings are okay. Look at the User ID box near the top of the page. If this box is now filled in, your settings are okay. If this box is not filled in, contact your provider. 9 You can now refer to Section 1.3 Tips for Making VoIP Calls on page 18 or Section 2.2 Call Forwarding and Call Waiting on page 28. Manual Account Configuration 1 Open the Advanced VoIP Setup page. Double-click the Zoom V3 icon on your desktop.
2 Under Service Configuration, click the Auto Account Configure box to remove the checkmark. 3 Enter the User ID, Authorization ID, Password, Domain/Realm, and SIP Proxy Address in the appropriate boxes. These five boxes must be filled in correctly. Enter them carefully and check to make sure they match the information given to you. 4 If you installed the V3 behind a router or your service provider told you to enable STUN, click Yes to enable STUN. Then, enter the STUN server name and port number.
7 Click Save Changes, then Write Settings to Flash and Reboot, and then Confirm. 8 Wait for 30 seconds. You can now refer to Section 1.3 Tips for Making VoIP Calls on page 18 or continue below. 2.2 Call Forwarding and Call Waiting The Supplementary Services page displays the V3’s VoIP call management features such as call forwarding and call waiting. Click its button on the bottom of the Voice Over IP page. Important: The V3’s call forward capabilities are displayed on this page.
Enabling Call Management Features Enable Call Forwarding Click to turn on the call forwarding feature. Then select (click) the options listed below that you want to use. Forward Calls To Enter the phone number of the location where you want to forward incoming VoIP calls. You must also enter the forwarding number using your telephone keypad, as explained below this table. Forward All Calls Enables the forwarding of all VoIP calls to the specified forwarding number.
Activating Call Management Features Note: Call forwarding works only for calls that arrive over VoIP. The V3 cannot forward calls from the PSTN. However, if you have VoIP to PSTN service, you can forward VoIP calls from the V3 to the PSTN. The command sequence to control call management is simple. We have included a sample table below. On your telephone keypad, enter # # The V3 will attempt to place a call to the Forward Number.
Sample Table of Enable/Disable Codes Function USA UK Forward All *72 *21* Forward Busy *74 *67* Forward No Ans *75 *61* Forward Deactivate *73 #21* Call Waiting Disable *7 0 #43# To deactivate Call Forwarding, enter # < Forward Deactivate code > # Note: Deactivating call forward from the keypad only deactivates the last phone number programmed—that is, the currently active forwarding function. It does not turn off the V3’s call forwarding capability.
3 Playing Online Games Setting up the V3 for online gaming depends on what you want to do: • If you have Xbox® Live, continue below. • If you have PlayStation 2®, go to page 33. • If you have another online game, go to page 35 . 3.1 Using Your V3 with Xbox® Live Follow these steps: 1 Update the Xbox Dashboard: Make sure you have your Xbox Live Starter Kit at hand. Insert the Xbox Live CD into your Xbox. Once the upgrade is complete, the main menu will include an Xbox Live entry.
3 Activate your Xbox Live account: The Xbox Live CD should still be in your Xbox. We recommend that you watch a video that explains the installation process: Select Xbox Live from the menu. Then, from the Dashboard, select Xbox Live and follow the prompts. Note: You will need your subscription code to activate your account—this number is located on the CD’s sleeve. (If you require more detailed instructions, please refer to your Xbox Live documentation.
5 Fill out these fields: IP Address 10.2.2.50 Subnet Mask 255.255.255.0 Default Gateway or Router 10.2.2.2 Then select Continue. 6 Fill out these fields: Primary DNS 10.2.2.2 Secondary DNS 10.2.2.2 Then select Continue. 7 Select Test Settings. A connection test runs. You will then see the message, “The test for connecting to your ISP was successful! Please save your network setting.” If you are unsuccessful, re-check the information you entered in Steps 5 and 6. Then select Continue.
3.3 Setting Up the V3 for Peerto-Peer Gaming and Multiplayer Game Hosting There are only two cases where you need to set up your V3 for online gaming. — If you are using your computer to play a “peer-to-peer” or “head-to-head” game over the Internet, you always have to set up the V3 unless you linked up to your partner by going to a web site. A peer-to-peer game is a game where two players are competing directly against one another.
3.4 Setting Up a Virtual Server 1 Find out which ports need to be opened for gaming. Most peer-to-peer and multiplayer game manuals will tell you exactly which port or ports need to be opened. If yours didn’t, you may be able to look up the information at: www.practicallynetworked.com/sharing/app_port_list.htm If you have found your games port settings, we recommend that you print them out, write them down now, or keep the game manual handy. Different games require different numbers of ports to be open.
2 Choose an IP address for Gaming. Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Zoom Configuration Manager. Click the Advanced Setup icon, then click LAN Settings. There you will see the starting and ending range of the V3’s dynamic (DHCP) LAN IP addresses. You need to choose an IP Address that is outside this range. Normally you should pick the next higher number.
For Windows 2000: From the desktop click the Start button, point to Settings and then Network and Dial-up Connections. Then right-click (NOT left-click) Local Area Connection, select Properties, highlight your NIC card’s TCP/IP entry (it should start with TCP/IP and have the characters 10/100, NIC, or Ether in it – and not have the words AOL, Dial-up, or Adapter). Click Properties to display the Windows TCP/IP Properties dialog box.
IP address 10.2.2.16 Subnet mask 255.255.255.0 Now click the DNS Configuration tab at the top of the menu. Then click Enable DNS. Enter any name (i.e., your name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host:. A Host: name is required. Fill in the DNS Server Search Order box with the number 10.2.2.2, click Add, and then click the Gateway tab. Fill in the New gateway: box with the number 10.2.2.2 and click Add and then continue with Step 7.
For Mac OS 7.6.1 – 9.2.2: From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. Under the TCP/IP tab, highlight Manually in the Configure: list box and enter the settings for IP Address, Subnet mask, Router address, and Name server addr. shown below, unless you chose an IP address in Step 1 other than 10.2.2.16, in which case you should enter the number that you chose instead of 10.2.2.16. When done, close the Window and you will be prompted to click Save.
c Continue with Step 7. 7 All Users: Go back to the V3’s Advanced Setup page and click the Virtual Server button. If you already closed the Zoom Configuration Manager, doubleclick the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser) and click the Advanced Setup icon. 8 Configure the Virtual Server. This is where you’ll need to enter the information that you got from your gaming manual or the www.practicallynetworked.com web site.
Enter the information shown below now on the Virtual Server Configuration page. 42 Public Port Inbound port from the Internet that you want to open. This is the port number, or one of the port numbers, that you got from your gaming manual or the web site at www.practicallynetworked.com Private Port Enter the same port number that you entered in the Public Port field above. (Technically, the Private Port is the inbound port from the V3 that you want to open to the LAN side.
9 After entering the above information, click Add This Setting. 10 Click Write Settings to Flash and Reboot. Your computer will reboot. If you need to open additional ports, go back to Step 8 on page 41 and repeat. Important: Outside game players will need to know the V3’s WAN IP address. To find this address, click the System Status icon at the top of any Zoom Configuration Manager page and scroll down to the WAN Status section.
3.5 Setting Up a DMZ If you are playing a game or using an application that requires a specific port or ports to be open, go to page 36 for instructions on setting up a Virtual Server. A virtual server can have a maximum of 20 ports open.
1 Choose an IP address. Double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser just the way you would normally type a web address) to get to the V3’s Zoom Configuration Manager. Click the Advanced Setup icon, then click LAN Settings. There you will see the starting and ending range of the V3’s dynamic (DHCP) LAN IP addresses. You need to choose an IP Address that is outside this range. Normally you should pick the next higher number. For example, if the range shown is 10.2.2.
For Windows 2000: From the desktop click the Start button, point to Settings and then Network and Dial-up Connections. Then right-click (NOT left-click) Local Area Connection, select Properties, highlight your NIC card’s TCP/IP entry (it should start with TCP/IP and have the characters 10/100, NIC, or Ether in it – and not have the words AOL, Dial-up, or Adapter). Click Properties to display the Windows TCP/IP Properties dialog box.
IP address 10.2.2.16 Subnet mask 255.255.255.0 Now click the DNS Configuration tab at the top of the menu. Then click Enable DNS. Enter any name (i.e., your name, the words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled Host:. A Host: name is required. Fill in the DNS Server Search Order box with the number 10.2.2.2, click Add, and then click the Gateway tab. Fill in the New gateway: box with the number 10.2.2.2, click Add, and then continue with Step 6.
From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. Under the TCP/IP tab, highlight Manually in the Configure: list box and enter the settings for IP Address, Subnet mask, Router address, and Name server addr. shown below, unless you chose an IP address in Step 1 other than 10.2.2.16, in which case you should enter the number that you chose instead of 10.2.2.16. When done, close the Window and you will be prompted to click Save. Then continue with Step 6.
c Continue with Step 6. 6 All Users: Go back to the V3’s Advanced Setup page and click the DMZ button to open the DMZ Configuration page. If you already closed the Zoom Configuration Manager, double-click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser) and click the Advanced Setup icon. 7 Configure the DMZ. Select Enable from the DMZ list, and enter 10.2.2.16 in the DMZ Host IP box. Click Save Changes and then click Write Settings to Flash and Reboot.
4 Using the V3’s Advanced Firewall This chapter describes the V3’s advanced firewall and the types of protection it offers. If you are like most users, you probably will not need to modify your firewall settings. If, however, you are an administrator or an expert user who wants to customize the firewall to protect a network against specific threats, you should refer to this chapter. You can think of the firewall as playing a role like that of a guard at the gate of an ancient walled city.
By default, the firewall will allow only those packets to enter that you are likely to need; for example, in response to a request for a web page, or as part of a VoIP call you make. You may want to accept other, specific packets, perhaps to facilitate Internet gaming, or because you want people outside your network to access a server you have set up. You may want to prevent some users from accessing the Internet at all.
4.1 Main Firewall Features The V3’s (DoS) Denial of Service firewall features are grouped together in the top section, under Advanced Options. These DoS features mean that the V3 provides protection from a potentially devastating attack on your computer. Such attacks can overwhelm and shut down a computer or a server. The V3’s DoS features are grouped together as follows: • Protection Policy • Hacker Log • Service Filtering.
IP Spoof checking Inspects so-called “trusted” IP addresses to ensure legitimacy. Ping of Death checking Prevents oversized ping packet fragments (totaling more than 65,536 bytes) from getting through— which cause the computer to hang or crash. Land Attack checking Guards against attackers who mimic source and destination ports and IP addresses, causing infinite loops and system crashes.
Hacker Log Whenever the firewall prevents a packet from being delivered because of a perceived security threat, the Hacker Log feature keeps track. You have the option of specifying which types of messages are logged in and displayed. Note: These options are directly related to the Protection Policy page described above. Alert Log Click to add any of these types of attacks—SYN Flooding, Ping of Death, IP Spoofing, Win Nuke—to the log entries in the system log of policy violations.
Once you’ve made your selections, click Save Changes and Write Settings to Flash and Reboot. Service Filtering The Service Filtering feature lets you give certain users permission to access the V3 from outside the network—that is, over the Internet. If you enable one of the services listed on this page, the V3’s firewall will open up the appropriate port to allow the service to work. PING from External Network Disabled by default. Enable it to allow an external user to ping your V3.
*Important: To complete the step of allowing remote users to FTP into the V3, you must go to the V3’s Advanced Setup page, click the Misc. Config. button, and do the following: Enable FTP Server in the dropdown list and uncheck the box “Disable WAN side FTP access.” FTP must be enabled in both places for this feature to work. Once you’ve made your selections, click Save Changes and Write Settings to Flash and Reboot. 4.
Inbound Policies Inbound firewall policies allow you to filter the traffic that arrives over the Internet—from the WAN side to the V3 LAN side— based on rules that you set up. Src IP Source IP address to which this rule should apply.* Dest IP Destination IP address to which this rule should apply.* Src Port Source Port number to which this rule should apply.* Dest Port Destination Port number to which this rule should apply.* Transport Protocol Protocol to be used.
DB Short for Database. Default is none. If you set up IP Groups or Service Groups (see page 60 and 62), they appear in this list as options. *For each of these fields, choices are any IP address, a single IP address, an IP range, or a mask range. Once you have entered all applicable information, click Add Inbound Policy. From the subsequent page that displays, you can move or edit this policy using the Up, Dn (short for Down), Edit, and Delete buttons.
Dest IP Destination IP address to which this rule should apply.* Src Port Source Port number to which this rule should apply.* Dest Port Destination Port number to which this rule should apply.* Transport Protocol Protocol to be used. Choices are All, TCP, UDP, ICMP, AH, ESP, GRE. Filtering Action Choices are Allow or Deny. Time Window Filtering Default is none. If you set up Time Groups (see page 62), they would appear in this list as options. DB Short for Database. Default is none.
4.3 Setting Up Firewall Databases The V3 includes options to set up databases of user information, so you can create different combinations of user groups. Drawing from these groups, or databases, you can then create and apply certain inbound and outbound policies and restrict Internet traffic. For example, if you don’t want your children accessing the Internet during the day, you can set up a time group that blocks access from 8am to 5pm.
IP/Mask There are three ways to use this database. Choices are Single IP, IP Range, or Subnet Mask. Your selection depends on whether you want to specify one IP address for an entire group, a range of IP addresses for a group, or a range of subnet masks for a group. IP Entry Name Name of your choosing. Purpose is to identify the IP group you want to set up. Maximum field length=19 characters. IP addr.1 IP address that you want to assign to a group. If you selected Single IP, enter that IP address here.
Once you have filled in these fields, click Add/Modify this entry. A new page displays, showing the new entry at the top, with two buttons Modify and Delete. You can change or delete this entry at any time. From this page, you can also add new entries. Service Group The Service Group page lets you specify a port and assign a group name to it. This is useful if you want to identify a group by a particular port. You can then use that service group when creating an inbound or outbound policy.
Time Window Name Name of your choosing. Purpose is to identify the group that you want to associate with a given time period. Maximum length=19 characters. Time Period Starting and ending time window—day, hour, minute, and AM or PM. Once you have filled in these fields, click Add/Modify this entry. A new page displays, showing the new entry at the top, with two buttons Modify and Delete. You can change or delete this entry at any time. From this page, you can also add new entries.
Appendix A DSL Internet Settings Tables You can use the information in these tables if you need help making your DSL selection on page 16. Many DSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. The setting for your service provider labeled (1) is the most commonly used setting and should be tried first. The next most common is labeled (2), and so on.
USA Service Providers DSL Connection Type AllTel (1) PPPoE AllTel (2) August.net (1) 1483 1483 August.
Israel PPPoA Italy PPPoA Jamaica (1) PPPoA Jamaica (2) 1483 Kazakhstan PPPoA Netherlands-BBNED PPPoA Netherlands-MX Stream PPPoA Portugal PPPoE Saudi Arabia (1) PPPoE Saudi Arabia (2) PPPoE Saudi Arabia (3) 1483 Saudi Arabia (4) 1483 Saudi Arabia (5) 1483 Saudi Arabia (6) 1483 Spain-Albura, Tiscali PPPoA Spain-Colt Telecom, Ola PPPoA Internet Spain-EresMas, PPPoA Retevision Spain-Telefonica (1) PPPoE Spain-Telefonica (2), Terra Spain-Wanadoo (1) 1483 PPPoA Spain-Wanadoo (2) PP
Appendix B VoIP Phone Installation Options Your V3 gateway makes it easy to make both VoIP calls over the Internet and regular phone calls using your standard phone service. You can plug a single telephone into the V3’s PHONE jack. You may prefer to connect more than one phone to the V3 so that you can make VoIP calls from other rooms. You have a choice of two ways to accomplish this without running wires.
Appendix C Mac and Linux Users: Setting TCP/IP Network Settings If you are using the Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’s network, or TCP/IP, settings are configured correctly. Otherwise, you will not be able to connect to the Internet. Windows automatically configures your network settings, so you don’t have to perform this task. Linux users: Turn to page 69. Macintosh users: Continue below.
For Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in. Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. 3 Close the TCP/IP Window. You will be asked if you want to save the changes. Click Save. 4 Now return to Configuring Your V3 on page 14.
For RedHat Edit or create /etc/sysconfig/network-scripts/ifcfg-eth0 so that it contains the following three lines: DEVICE=eth0 ONBOOT=yes BOOTPROTO=dhcp For SuSE Edit the file /etc/rc.config; search for the variables NETCONFIG, NETDEV_0, and IFCONFIG_0. Set them as follows (see the instructions in rc.config): NETCONFIG="_0" NETDEV_0="eth0" IFCONFIG_0="dhcpclient" Reboot with this command: /sbin/shutdown -r now. For Debian Add this line to the file /etc/network/interfaces: iface eth0 inet dhcp.
Appendix D Troubleshooting Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy solution below. Otherwise, refer to the Frequently Asked Questions (FAQs) on the CD (click Support), Support or visit our web site for the latest tips: www.zoom.com Connection Troubleshooting Tips In order to troubleshoot your Internet connection problem, we recommend you first determine if the V3 has a WAN IP address or not.
If you have a WAN IP address, skip to page 72. If you don’t have a WAN IP address and you are using a Cable Modem or a DSL PPPoA or 1483 Modem, your next step should be to do a Release/Renew operation. 1 Go to the V3’s Advanced Setup page and click WAN DHCP Status. 2 Select Release and click Save Changes. 3 Select Renew and click Save Changes. 4 Go to your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.
1 First open the Windows TCP/IP Properties dialog box. How you do this depends on your version of Windows: —For Windows 2000: From the desktop click the Start button, point to Settings and then Network and Dial-up Connections. Then right-click (NOT left-click) Local Area Connection, select Properties, highlight your NIC card’s TCP/IP entry (it should start with TCP/IP and have the characters 10/100, NIC, or Ether in it – and not have the words AOL, Dial-up, or Adapter).
3 If you are using a static IP address, check that your IP settings are okay. For Windows 2000 and XP: Click the Use the following IP address and Use the following DNS server addresses buttons so that a black dot appears. Then enter the settings for IP address, Subnet mask, Default gateway, and Preferred DNS server assigned by your provider. For Windows 98 and Me: Click Specify an IP address and enter the settings for IP Address and Subnet Mask as assigned by your provider.
• If you are using a Macintosh or Linux computer, your Internet settings may need adjustment; turn to page 68 for instructions. • If you are using Mac OS X 10.3 and above, renew your IP address: Go to System Preferences | Network. Click the Configure button and then the Renew DHCP Lease button. • If you are using a Windows computer, perform a Release/Renew operation. For Windows 2000/XP: From the desktop, click Start |(All) Programs | Accessories | Command Prompt.
—If your service supports automatic configuration downloads, go to the V3’s VoIP page to see if the V3 has received a configuration download. If not, press the Download Configuration Now button, or reboot the V3. —If your service doesn’t support automatic configuration downloads, double-check all the settings for your account and service provider on the VoIP page and Advanced VoIP Setup page. Check the User ID, Authorization ID, Password, Domain/Realm, and SIP Proxy Address in the appropriate boxes.
• You are dialing according to the guidelines your service provider gave you. Your provider’s web site should provide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outside the country—beginning with an international prefix such as 00, followed by the country code, city code or area code, and local number.
Your service provider may not pass through caller information for all calls, in particular, DID calls to your VoIP connection that come from the PSTN. Check with your provider’s customer support. My phone’s ring sounds strange. If you don’t like the ring for incoming VoIP calls, you can change it. Go to the V3’s VoIP page and click Select Tone & Ring by Country/Region (see page 25 for instructions on changing your ring). Note: Some country selections include two choices, one of which is a special VoIP ring.
Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C. This equipment contains an FCC compliant modular jack.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Declaration of Conformity We, the undersigned, Company Address, City Country Phone number Fax number Zoom Technologies, Inc.
Zoom V3 User’s Guide
Appendix E: Regulatory Information 83
3545-B 27329 ©2005
