User`s manual

18 Zoom Cable Modem User’s Manual
Problem: I receive the on-screen message “Configure
TCP/IP Failure Error.”
Solution: First make sure that your Ethernet cable is plugged in,
then unplug your modem from the electrical outlet for
several seconds, and then plug it back in. Be aware it
will take time for the modem to re-register itself and
synchronize itself with the cable system.
Problem: I receive the on-screen message “Undetected
Network Adapter.”
Solution: The Ethernet or USB adapter was not installed
correctly. Uninstall your cable modem (see page 30)
and then reinstall it.
Problem: I receive the on-screen message “Missing
Internet Protocol.”
Solution: Your TCP/IP network settings may not be correct.
! Macintosh users, go to page 19.
! Linux users, go to page 21.
! Windows users, go to page 22.