User`s manual

16 Zoom Cable Modem User’s Manual
Problem: I cannot access my Internet service or send or
receive email.
Solution: All the modem’s front panel lights—LINK, ON
LINE, US (upstream), DS (downstream), and
POWER—must be solidly lit before your modem will
work. If they are not:
! Check all modem connections.
! Check to see that your cable TV is working.
! Press the recessed RESET button on the back of
the cable modem by using a paperclip. Press the
button for a few seconds, release it, then wait for
all the modem’s front panel lights to stay on
steady. (Alternately, you can unplug your cable
modem and then plug it back in.)
! Restart your computer.
! Check with your cable service provider to make
sure that high speed access is available and
running.
! In rare instances, the cable signal may be weak or
noisy. If possible, try the modem at one of the
ports on the first splitter after the cable enters the
premises.
! Ethernet option users: Check that your Ethernet
is functioning correctly. Refer to its
documentation if necessary.
! Check that your TCP/IP settings are configured
correctly.
—Macintosh users, go to page 19.
—Linux users, go to page 21.
—Windows users, go to page 22.
! Check that your Web browser is configured
correctly. It should be set to use a network
connection (this might be called a “Local Area
Network” or “broadband” connection). Refer to
page 26 if you do not know how to check this.