USB Modem U U SS EE RR G G U U II D D E
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Contents What you will need ...........................................................4 Installing and connecting on Windows Vista, XP, 20005 Taking a phone call while you're online ..........................8 Fax software and additional applications ........................9 Installing and connecting on Windows Me and 98SE.10 Installing the modem on a Macintosh ..........................12 Mac OS X......................................................................12 Mac OS 9.x .........................
What you will need Make sure that you have received the following items: • USB modem with built-in USB cable • Phone cord • CD containing installation and communications software. You also need the following: • A PC running Windows® Vista, XP, 2000, Me, or 98SE or a Macintosh running OS X or 9.x or a Linux-based computer • Available USB port on your computer • DVD or CD drive • A telephone jack to plug the modem into, so the modem can dial out and receive calls.
Installing and connecting on Windows Vista, XP, 2000 Note: If you have a PC and are replacing an existing internal modem, turn to page 31 for instructions. First, install the software 1 Your computer should be turned on. Close any applications you 2 3 4 5 have running. Insert the CD that came with your modem into your CD or DVD drive. Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe. If the User Account Control dialog box appears, select Allow.
When the USB Modem drivers are now installed dialog box 7 8 9 appears, click OK to install the NetWaiting Modem on Hold application, which will let you take a phone call while you are online. See page 8 below for more information on NetWaiting. When the Netwaiting InstallShield Wizard dialog box appears, click Next and follow the prompts. At the NetWaiting InstallShield Wizard Complete dialog box, leave the two check boxes unselected and click Finish.
5 Windows Vista: In the Windows needs to install driver software 6 7 for your USB modem message box, select Locate and install . . . Windows XP: At the Found New Hardware Wizard dialog box, select Install the software automatically, click Next, and follow the prompts. You may see a message regarding Windows logo testing. You can safely disregard the message and click Continue Anyway. Windows 2000: You may see a dialog box stating that the Digital Signature was not found.
5 On the Modem or Diagnostics tab click Query Modem. You will see a list of AT commands and responses, indicating that your modem is properly connected. That's it! Your installation is complete. Now read If Your PC Already Had a Modem below. Important—If Your PC Already Had a Modem You must redirect your application software so that it recognizes your new modem. • America Online 9.0 users: On the AOL Sign on screen, click the Connect Options button.
Note: If you want to use Modem-on-Hold, your Internet Service Provider (ISP) must support the V.92 dial-up modem standard. You can contact your ISP if you are unsure about this support. Also, you must have Call Waiting/Caller ID service from your telephone company to use the modem’s Call Waiting/Caller ID feature.
• If you want to connect to your online service or ISP, you must exit the communications software first. Also, while you are on line you cannot receive calls or faxes. • Some computers have a power saving option that may interfere with incoming faxes. If this happens, you should deactivate the feature of your power saving option that stops the hard drive. See your computer's documentation for details.
• On the Modem Installation menu, click Main Menu, and then Exit. (If the menu is minimized, click the USB modem button on the taskbar to display the menu.) • Remove the installation CD. • Shut down your computer. Next, connect the modem to your computer Your computer should be shut down. 1 Connect the cable end of the modem to any USB port on your computer. 2 Turn your computer back on. 3 Windows will install the hardware on your system.
That's it! Your installation is complete. If your PC had a modem already installed, please read the note below. Important—If Your PC Already Had a Modem You must redirect your application software so that it recognizes your new modem. • America Online 9.0 users: On the AOL Sign on screen, click the Connect Options button. On the Connect Options dialog box, select Advanced Settings. On the Advanced Settings dialog box, click the Modems tab, and then, in the list of modems, select your new USB Modem.
Next, connect the modem to your computer 1 Connect the cable end of the modem to any USB port on your 2 computer. Connect the phone jack on the modem to the supplied phone cord, and plug the other end of the cord into the wall telephone jack. Configure the modem 1 On the Dock, select System Preferences and then Network to display the Network dialog box. 2 In the New Port Detected message box, click OK. 3 In the Network dialog box, open the Show list and select USB Modem.
5 If your ISP has given you TCP/IP or Proxies information, open those tabs and enter the information. 6 On the Modem tab, click open the Modem list, select Universal (115k), accept the defaults for the additional options and click Apply Now. 7 On the PPP tab, click Dial Now to launch the Internet Connect application.
8 In the USB Modem dialog box, click Connect: 9 When you finish your Internet session, click the Disconnect button. Congratulations! Your installation and setup are complete. Important—If you use America Online for OS X, you must redirect your application software so that it recognizes your new modem. On the AOL Welcome screen, click the Setup button. On the America Online Setup dialog box, select Add or change a modem or other connection.
3 On your CD, open the Mac folder and drag the Universal (115k) 4 file into the Modem Scripts folder. Close all open windows. There is no need to restart your computer. Continue with Connect and Configure the Modem below. Connect and Configure the Modem 1 Connect the modem to an available USB port. 2 Connect the supplied phone cord to the phone jack on the 3 4 modem. Plug the other end of the cord into the wall jack just as you would a telephone. From the Apple menu, select Control Panels, then Modem.
3 Click the Close box. 4 In the Save changes to current configuration? query box, click Save. Configure Remote Access 1 From the Apple menu select Control Panels, then Remote Access. 2 In the Remote Access dialog box, enter your user Name, Password and dial-up access Number, and click Connect. That's it! Your installation is complete. Important—If you are an America Online 5.0 user, you must redirect your application software so that it recognizes your new modem.
• To install the driver in .rpm or .deb format: a Type su (for .rpm) or sudo (for debian) and press Enter. b At the prompt, enter your super user password. c Next, for .rpm, enter rpm -i dgcmodem.i386.rpm For .deb, enter dpkg -i dgcmodem_i386.deb d At the prompt, enter the Linux source build directory that matches your running kernel. e If necessary, run dgcconfig to complete the installation. • To install the driver in .tar format: a Extract the driver with tar -xzf dgcmodem-1.01.tar.
About Your Modem Communication Setup Options If you run into configuration difficulties with your communication software, it may be helpful to read the following section. In setting up some older software programs, you may be asked to enter certain information. Most programs have default settings that are correct for use with this modem, and there is no need to change them.
World Wide Web at www.modems.com. Click Technical Reference Infobase and then AT Command Sets under Communications and Software Issues. If your software suggests an initialization string for this modem, you should use it. If your software does not list this modem and no initialization string is suggested, use the following: AT &F. Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code. (For example, in the U.S.
Using Video Your faxmodem supports video applications through the V.80 standard protocol so that it can be used for high-quality modem-tomodem videoconferencing. The modem is compatible with H.324 point-to-point and H.323 Internet video conferencing standards. To send videos, you need a camera and video software.
Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Plug and Play Setup Problems with Windows Under some circumstances, the Plug and Play setup under Windows may not resolve all installation problems. The Windows Help system has an excellent tool for thoroughly diagnosing and solving many problems. 1 On your desktop, double-click the Computer or My Computer icon.
documentation or call your computer’s manufacturer to get instructions on how to disable the built-in modem. Problem: The software cannot find the modem and the modem does not respond to AT commands. (The following comment applies to many other problems as well.) Solution: The most common problem with modems is that the communications software is not configured for the same COM port as the modem. Check which COM port the modem is using.
If you typed a command but did not receive an OK response from your modem, the E0 and Q1 commands may be in effect, disabling echo and responses. Verify this with the &V command. To enable echo and responses, type ATE1Q0 and press Enter. Problem: The modem speaker volume is too low or too high. Solution: Your modem has a small speaker on board that provides audible feedback of dial tones and remote connection signals (“handshaking”).
pulse dialing, the line may not be able to accept tone-dialed calls. Select Pulse dialing in your software, or make sure the software dialing prefix is ATDP (for pulse dialing). Make sure your communications software and modem are configured for the same COM port. Make sure your modem has hung up from the previous call. Select Hang Up in your software; or type ATH in terminal mode. Problem: The modem can connect to some modems, but not to others.
Notes: Some software allows these commands to be added to the list of dial prefixes or the initialization string. When the protocol is forced, the modem will not attempt to connect at other protocols if it cannot connect at the forced protocol. It will try to connect at the fastest speed available within the forced protocol. There are other configurations that can be forced as well. If you need to select a particular configuration, use the AT command strings shown below.
number you are calling. If you still have a V.92 problem, you may want to modify your Internet Connection string in Windows: On your desktop, double-click the My Computer icon, and then double-click Dial-up Networking. Right-click the existing Internet Connection that you wish to modify and select Properties. Click General | Configure | Connection | Advanced. You can add initialization (init) strings on the line labeled Extra Settings. Enter one of the init strings listed below.
Problem: Modem-on-Hold is not working. Solution: You may have disabled Call Waiting in your dial up networking settings. For example, in the US, if you included *70, in your phone number to dial, you have disabled Call Waiting. Your ISP may not support V.92. Check with your ISP. Confirm that you have established a V.92 connection. Modem-on-Hold will not work with a V.90 connection. Your phone line may not have Call Waiting enabled. In order to use Modem-on-Hold, your phone must support Call Waiting.
(including the comma) in the U.S., or by selecting it as a prefix in the software’s dialing directory. Depending on your service, you may not be able to disable Call Waiting for incoming calls. If your incoming data calls are frequently disrupted by Call Waiting, you should consider dropping the service or installing a separate phone line without Call Waiting. Note: Disabling Call Waiting prevents your V.92 Modem-on-Hold feature from working. Problem: Your modem does not make a connection.
Problem: You encounter communications problems with your modem. Solution: Check that your communications software has been set up properly. Recheck the initialization string and dial string specified in your software manual. Memory-resident programs can cause a variety of problems. Try starting up your computer without them. Programs that can cause problems include antivirus programs and screen savers.
Appendix A: Removing an Internal Modem If you are replacing an external modem or if your computer does not have an internal modem installed, you do not need this section. 1 Before you take out the modem, you must inform Windows that you are going to remove it. Follow these steps: Windows Vista, XP and 2000: Open Control Panel and select Phone and Modem Options. If prompted, enter your Location information. Then click the Modems tab, select your old modem, and click Remove.
Appendix B: Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C. This equipment contains an FCC compliant modular jack.
sending the message and the telephone number of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. US FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Declaration of Conformity Declaration of Conformity Déclaration de conformité Konformitätserklärung Dichiarazione di conformità Declaração de Conformidade Konformitetsdeklaration Overensstemmelseserklæring Conformiteitsverklaring van de EU Δήλωση Συμμόρφωσης Deklaracja zgodności Declaración de conformidad Cam kết về sự tuân thủ ở Châu Âu Manufacturer/Producent/Fabrikant/ Constructeur/Hersteller/Κατασκευαστής/ Fabbricante/ Fabricante/Tillverkare/ Nhà sản xuất Zoom Technologies, Inc.
Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below.
