Instruction manual

20
Trouble Shooting
1. “
Camera Not Found
”
dialog box displayed
when trying to start the application.
a. Verify that all cable and camera
connections conform to the instructions
in the
Hardware installation
section.
b. Verify that the software has been
installed according to directions.
c. Verify that the camera has it’s power
LED illuminated.
d. Verify that the COM port is enabled in
the BIOS and that another application is
not using the COM port. Some
applications can grab the COM port
during boot up. In this case an available
COM port may not be available for the
VALCam
application. In most cases
these application can be disabled from
starting during boot up releasing the
COM port for the VALCam.
2.
I receive a slew of error messages when
trying to start the application.
Check
Device Manager
to verify that the
hardware is properly installed. There should be
an entry for Video Associates Labs with a sub-
listing for
VALCam Flash
. Verify that there are
no error indicators next to the VALCam entry.