Zoom ™ PCI Cable Modem Installation Guide
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Contents GETTING STARTED .......................................................... 5 CABLE MODEM OVERVIEW ........................................................ 5 CABLE MODEM SERVICE ........................................................... 5 MINIMUM SYSTEM REQUIREMENTS .............................................. 5 WHAT YOU WILL NEED FOR INSTALLATION ................................... 6 INSTALLING YOUR CABLE MODEM..................................
Getting Started Your Zoom PCI Internal Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for television reception. Cable Modem Overview A cable modem provides several advantages over traditional analog modems: • Transmission speeds are much faster. Because of the increased speed of a cable modem, you can enjoy faster, more productive Internet sessions.
• PC with available PCI slot. • 24 MB RAM. What You Will Need For Installation In addition to this manual, your package should include the following items: • Zoom PCI Cable Modem • CD-ROM disc containing installation software and modem drivers. You will need the following items to complete your installation: • Cable modem service provided by your cable company. The cable modem service must be 2-way DOCSIS compatible. For more information on cable modem service see the next section of this manual.
Installing Your Cable Modem Note: In some cases, your cable company will use its own installation process. If your cable company does provide you with an installation procedure, follow it instead of the procedure described in this chapter. Installation consists of four steps: 1. Requesting cable modem service from your local cable company. 2. Installing the drivers for your PCI cable modem. 3. Installing the hardware. (This is the physical installation of your PCI cable modem.) 4.
Step 1: Contacting your Cable Company Before you install the Zoom PCI Cable Modem, contact your cable company to arrange for cable modem service and to establish a cable modem account. You should have the following information ready before you contact your cable company: The Media Access Control (MAC) address of your cable modem. Some cable companies will ask for the Media Access Control (MAC) address of your cable modem. The MAC address is located on the label on the bottom of your PCI cable modem card.
Step 2: Installing the Drivers A driver is a program that controls a device in your computer; it allows your new hardware to communicate with your operating system. Printers, disk drives, and keyboards are common examples of devices that must have a driver program. Many drivers, such as the keyboard driver, come with the operating system. For other devices, such as your new PCI cable modem, you may need to load a new driver when you connect the device to your computer.
Step 3: Installing the Hardware Note: You need to install the drivers before you install the PCI cable modem card. See Step 2: Installing the Drivers on page 9. It is recommended that you remove or disable other network adapter cards that are in your system before you install your PCI cable modem. For instructions on how to do this, refer to your network adapter card’s owner’s manual.
Electrostatic Discharge Protection CAUTION 5 Static electricity can damage components on your PCI cable modem or inside your computer. Before removing the board from its antistatic bag, touch the computer’s metal chassis to statically discharge yourself. Remove your PCI cable modem from its antistatic bag and insert it firmly into an available PCI slot.
6 Connect the coaxial cable to your PCI cable modem. 7 Replace the computer cover. 8 Plug in your computer and turn it on. 9 As the Windows operating system starts up, it will detect your cable modem. Because the installation program has already put the needed drivers on your computer, Windows will recognize and setup your cable modem. You will see Windows report on its progress, but it will not require any action on your part.
Step 4: Completing the Installation Your cable modem will now automatically try to register with the cable system. It may take up to three minutes for the modem to register. At this point, the system at your cable company will communicate with the modem and computer to complete the installation. You can check that the cable modem is trying to synchronize with the cable system by looking at the indicator lights located on the cable modem’s bracket. The STS, or Status, light will blink as it synchronizes.
Using Your Cable Modem Once you’ve installed the modem, connecting to the Internet is as simple as clicking on the icon that corresponds to the desired Internet application. Connecting to the Internet After you have correctly installed your Zoom PCI Cable Modem, it will power up and synchronize itself with the cable network. You know that your PCI cable modem is properly connected and synchronized if the green STS light remains on (see the table on page 15 for detailed information on the indicator lights).
STS (Status) Off The power is off. Blinking Fast Ranging in process. Blinking Slow Registering in process. ACT (Activity) ON Flashing Online and fully operational. Traffic activity through the cable modem. FCN (Function) On Reserved. Ending an Internet Session After you have completed your Internet session, close your browser. The Zoom PCI Cable Modem will remain connected with the cable system as long as your computer is on.
Troubleshooting How do I know if my cable modem has properly synchronized with my Cable Service Provider’s cable system? When your PCI cable modem is synchronizing with the cable system, it is actually performing a two-step process. It is ranging and registering. When it is ranging, it is trying to send a message to the cable system. When it is registering, it is trying to receive a message from the cable system.
What do I do if the indicator lights on my PCI cable modem are not doing anything? 1. Check to see that your computer is turned on. Your computer provides power to the PCI cable modem. If your computer has no power, neither does the PCI cable modem 2. Check to see that the PCI cable modem card is properly inserted in your computer’s PCI slot. CAUTION: Turn off and unplug your computer before touching any internal components.
Uninstalling Your Cable Modem The Zoom PCI Cable Modem uninstallation program returns your computer to the same state it was in before the PCI cable modem was installed. In the unlikely event that you remove your PCI cable modem from your PC, follow the steps below for uninstallation. 1 Click Start | Settings | Control Panel. Double-click the Add/Remove Programs icon to display the Add/Remove Programs Properties dialog box. 2 Click to highlight Zoom PCI Cable Modem. Click Add/Remove.
need to uninstall the Hardware 3 Next, from the Control Panel click the Add/Remove Hardware icon. The Add/Remove Hardware Wizard will display. (On different versions of Windows operating systems, the Wizard’s appearance will vary slightly, so do not worry if the Wizard you see is not exactly the same as the illustration below.) Follow the prompts, and then move on to Step 4 to physically remove the PCI cable modem. 4 Shut down Windows. Turn off and unplug your computer.
Appendix A Configuring Network Settings If your cable company has provided you with special instructions, follow those instructions to configure your computer. Otherwise, turn to the page that corresponds to your computer’s operating system. • Windows 98 Network Settings: page 22. • Windows 2000 Network Settings: page 26.
Windows 98 Network Settings To configure network settings on a computer running Windows 98, follow these steps: 1 Click Start | Settings | Control Panel and then double-click the Network icon. The Network dialog box will display. Click on the Configuration tab. You will see a list of installed network components. If you see a line that says TCP/IP -> Zoom PCI Cable Modem, skip to Step 5. If you don’t see the line, continue with Step 2.
4 The Select Network Protocol dialog box will display. Click to highlight Microsoft and then click to highlight TCP/IP in the Network Protocols list; then click OK. The Network dialog box from Step 1 will display. There should now be an entry for TCP/IP -> Zoom PCI Cable Modem. Click No if you are asked to restart your computer. 5 Click to highlight TCP/IP -> Zoom PCI Cable Modem and click Properties. The TCP/IP Properties dialog box will display.
6 24 Click the radio button Obtain an IP address automatically.
7 Click on the WINS Configuration tab. Click Use DHCP for WINS Resolution and click OK. 8 You will see the Network dialog box again. Click OK to enable your settings. If prompted to do so, insert the Windows 98 CD-ROM and click OK. If a dialog box appears indicating that it is necessary to reboot the computer, do so at this time.
Windows 2000 Network Settings To configure TCP/IP on a computer running Windows 2000, follow these steps: 1 Click Start | Settings |Network and Dial Up Connections. The Network and Dial Up Connections dialog box will display. Right-click the Local Area Connection icon, and click Properties. The Local Area Connection Properties dialog box will display. 2 You will see a list of installed network components. If you see a line that includes TCP/IP, skip to Step 5.
4 Click to highlight Internet Protocol (TCP/IP). Click OK. The Local Area Connection Properties dialog box from Step 2 will display. 5 Click to check Internet Protocol (TCP/IP), and click Properties. The Internet Protocol (TCP/IP) Properties dialog box will display. 6 Click Obtain an IP address automatically, and click Obtain DNS server address automatically. Click OK to enable your settings.
7 You will see the Local Area Connection Properties dialog box from Step 2. Click OK. If prompted to do so, insert the Windows 2000 CD-ROM and click OK. If a dialog box appears indicating that it is necessary to reboot the computer, do so at this time.
Appendix B Configuring Your Browser An Internet browser is a software application used to find and display Web pages. To find a page, the browser must connect to the Internet. The browser can be configured to connect to the Internet via phone lines or a LAN (Local Area Network). When using a cable modem, your browser should be set to connect to the Internet via a LAN. This appendix describes how to configure some of the most common Internet browsers.
Check the box to select Automatically detect settings. Click OK. Netscape Navigator Start Netscape Navigator. Click Edit and then click Preferences. You will see the Preferences dialog box. Click the Advanced option, and then click Proxies. Select the option that allows you to connect to the Internet directly. AOL If you are using AOL 5.0 or higher, it has a Cable Modem option that will configure your connection automatically.
Appendix C Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Important Information Table We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call for Technical Support or Customer Service, you will need the information below.
