Installation guide

VOICENT COMMUNICATIONS INC
3). Install multiple modems (multi-line system only)
Voicent software supports multiple modems on a single computer. If you are
installing the same brand modems, you only need to install the modem
driver once. The recommended steps for install multiple modems are:
If you have multiple modems installed, you should see all your installed
modems under the Phone and Modem Options.
4). Connect phone lines
If your modem is installed successfully, then simply connect your telephone
wall jack to the modem jack marked LINE. You can also connect a regular
phone to the other modem jack marked PHONE as shown below.
You could also use a phone splitter for the connection.
If you are going to use AgentDialer, you will need to use a regular phone.
Otherwise, the phone is optional. Your phone will work normally even if the
computer is turned off.
You must use analog phone line
Voice modems require analog phone lines. Most residential phone lines are
analog lines.
If your line is connected to a corporate PBX system, your phone line is likely
to be digital. A voice modem cannot work with a digital line
. However, these
PBX boxes usually support analog line too. If you have a fax machine in your
office, the line connected to the fax line is analog. Ask your system
administrator for a fax (analogy) line.
B). Voice over IP
When you use Voice over IP (VOIP), a voice terminal (adaptor) is required
and is usually provided by your service provider. For example, Vonage uses
Motorola VT1005 Voice Terminal, or a Linksys router. Your modem should be
connected to the line jack of the voice terminal.
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