Q U I C K S TA R T G U I D E RELEASE 5 TM VOICENT AUTOREMINDER TM VOICENT BROADCASTBYPHONE TM VOICENT AGENTDIALER TM VOICENT GATEWAY TA B L E O F C O N T E N T I. II. III. IV. V. VI. VII. VIII.
VOICENT COMMUNICATIONS INC I. SYSTEM REQUIREMENTS Single-Line System • Windows 2000/XP/later • An Intel Pentium III/better computer with at least 256M RAM • A voice modem • A working telephone line Multi-Line System Multi-line system requires more computing power and more memory. For a 4-line system, the recommended minimum setting is.
VOICENT COMMUNICATIONS INC If possible, use a desktop computer. An old Dell desktop computer, such as those based on Pentium III, is a far better choice than most laptop computers. If you have to use a laptop computer, please choose a USB based voice modem, such as Zoom 2985 USB modem. If your computer does not have a USB port, you can try Zoom 3049 Serial port modem, or Zoom 3075 PC card modem. You can get these modems from your local retailers.
VOICENT COMMUNICATIONS INC 3). Install multiple modems (multi-line system only) Voicent software supports multiple modems on a single computer. If you are installing the same brand modems, you only need to install the modem driver once. The recommended steps for install multiple modems are: If you have multiple modems installed, you should see all your installed modems under the Phone and Modem Options. 4).
VOICENT COMMUNICATIONS INC III. INSTALL VOICENT SOFTWARE 1) Install from CD Insert Voicent Installer CD into your computer’s CD drive. The setup program should run automatically. If not, click on the setup.exe file. Or, Install from a Download Package Download Voicent software from http://www.voicent.com/download. Click the Install Voicent Programs button after download is completed. 2) Enter User Information The license setup window is automatically invoked during installation.
VOICENT COMMUNICATIONS INC 5). Check voice modem quality [Skip this section if you are using a Voicent voice modem] The quality of your voice modem has a huge impact on the call quality. Many factors determine the modem voice capability, including the hardware features, such as onboard DSP, and the quality of modem device driver. Warning: Some voice modems do not support standard voice device driver interface even they claim to be voice capable.
VOICENT COMMUNICATIONS INC I V. R E Q U E S T P RO D U C T L I C E N S E If you have purchased the product, you must first request your product license before Voicent can issue you a valid product license. The license file is only valid for a single Gateway ID that is unique for your computer. To apply your license file, please select Help > Request Product License… from your program’s (AutoReminder, BroadcastByPhone, AgentDialer) main menu. From the Browser window, fill as much information as you can.
VOICENT COMMUNICATIONS INC B). If your email program include the license file directly into the email message, please select the copy paste lines radio button. Then copy the lines from “######### VOICENT LICENSE BEGIN ##########” to “########## VOICENT LICENSE END ##########” (include these lines); then paste it to the text window below the copy paste lines radio button (right mouse click on the text window and select Paste from the pop up menu). Click Install New License button, then click Done.
VOICENT COMMUNICATIONS INC VII. USEFUL RESOURCES More information can be accessed from Voicent’s website. For more product info: http://www.voicent.com/support. For product purchase: http://www.voicent.com/store. For developer info: http://www.voicent.com/devnet 1). Troubleshooting The best place to start troubleshooting is from your program Help menu. More than 90% of the problems are solved there.
VOICENT COMMUNICATIONS INC 2). Contact Support with Log Files The preferred way of contacting support is to submit your log file along with your question. Our support engineers need these log files to better diagnose problems. You’ll get a faster response when log files are attached. Please also note that if you stop and restart the gateway, the log file will be overwritten. Only one backup copy is kept. You should send us the log files right after you experience any problem. 3).
