QUICK START and REFERENCE GUIDE for MAC
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Contents Introduction ............................................................... 5 What You Need to Use Your Faxmodem ................ 5 Documentation Conventions ................................ 6 Chapter 1 Installing the Faxmodem ........................... 8 Chapter 2 Using the Faxmodem ............................... 12 Using Other Voice, Fax, and Data Communications Software ................................. 12 Using Initialization Strings................................. 12 Using AT Commands ....
Introduction Congratulations! You have purchased a powerful, flexible tool that will help you manage your communications, work more efficiently, and present a polished and professional image at home or the office. This product includes high-speed data and fax capability, digital answering machine, and multi-user voice mail. This manual is an installation, troubleshooting, and reference guide.
• Telephone cord to connect your faxmodem to the telephone line (wall jack) • AC power adapter • A Zoom Link CD-ROM disc with communications and other software • Software instructions • Packet of online service offers For some modems, you may also have received: • Microphone and speaker or earphone To use this faxmodem, you also need the following items. • A Macintosh with an available serial port. Minimum requirements: , 68040 or faster Macintosh , Macintosh OS 7.
line with or without spaces between commands as long as the command line does not exceed forty (40) characters. • “0” in a command line indicates the numeral zero, not the letter O.
Chapter 1 Installing the Faxmodem Your computer should be located near a telephone jack. CAUTION Before you start, touch a grounded metal surface other than your computer to discharge static electricity. Static electricity can damage computer and modem components. 1 Locate your faxmodem’s serial number on the bottom of the case. Write the number in the Important Information section on page 32. 2 3 Turn off the computer. 4 Connect the telephone cord.
SPK MIC Not available on all models TELEPHONE (OPTIONAL) POWER CONNECTION COMPUTER 7 8 TELEPHONE LINE Turn the computer back on. Turn the faxmodem on by pushing in the power button on the front, as shown in the following diagram. The modem performs a brief self-test.
After the self-test, the front panel status lights or LEDs show the faxmodem’s current state. The MR light should be on, which shows the faxmodem is ready for use. Now you can install your fax and data communications software. Follow the instructions provided with the software. Summary of the Indicator Lights Light Description OH (Off Hook) AA (Auto-Answer)* Lights when the faxmodem is off hook. Lights when Auto-Answer is activated. Blinks on and off when detecting incoming ring.
56K* Lights when communicating in V.90 or K56flex™ mode. FAX Lights when fax connection has been made to a remote faxmodem. MSG Lights when faxes are waiting if your software supports this feature. MR (Modem Ready) Lights when the faxmodem is turned on. Flashes when the faxmodem is in self-test mode.
Chapter 2 Using the Faxmodem This chapter provides tips for setting up your communications software and using the modem. It also describes advanced telephony features. See the software instructions included with your software for information about how to install and use the programs included with this product. After you set up your software, you are ready to start using your faxmodem. The best way to get familiar with your software is to learn by doing.
into the initialization string based on the device you select during installation. The commands remain in effect throughout the communications session, unless the software sends other commands to override them. The software uses other AT command strings for other purposes. For example, when you make a telephone call, the software inserts AT commands in a dial string before the telephone number you are calling. You can typically use the AT command strings which are provided with the software.
• Set auto baud detect to OFF (or NO). • Some programs ask “Send init if CD high?”, which you should set to YES. Otherwise the modem may not receive the proper initialization string. • If your software suggests an initialization string for this modem, you should use it.
Using AT commands in terminal mode 1. Start your data communications program. 2. Change to terminal mode (also called command, local, direct, or dumb mode). 3. Type in the AT command you need and press Enter. When you finish, you can return to the data communications program’s standard user interface. See the program’s documentation if you need help. Returning to the Factory Settings To return to the factory default settings for the modem: In terminal mode, type AT &F and press Enter.
Chapter 3 Solving Common Problems If your modem is not working, please read this chapter and the communications software documentation carefully. For installation problems, see Chapter 1 Installation. This chapter covers four categories: General troubleshooting, echo troubleshooting, dial troubleshooting, and connection troubleshooting. For help with this problem… See page… The software cannot find the modem and the modem does not respond to AT commands.
For help with this problem… See page… The modem disconnects while communicating with a remote system. 24 The modem does not make a data connection. 25 You receive bursts of errors occasionally, but otherwise data quality is good. 25 Random errors occur in transmitted data. 25 Data is missing. 25 The quality of the voice messages needs to be improved. 26 Your faxmodem is not communicating data as fast as you expect.
Problem: You type an AT command line and press Enter, but your modem fails to execute the command line. Solution: Be sure you type AT at the beginning of the command line. Make sure the communications software is configured for the same serial port as your modem. Be sure your modem is in terminal mode and not in data mode when you type the command. Problem: No response appears after executing a command.
Problem: Modem does not auto-answer. Solution: Your modem may not be configured to automatically answer incoming calls. If you want your fax or data software to answer calls, be sure you have selected this option in your software. Problem: You encounter other communications problems with your modem. Solution: Check that your communications software has been set up properly. Recheck the initialization string and dial string specified in your software manual.
Type: AT &C0 &W &Y0 and press Enter. Also make sure that the faxmodem initialization string does not include &C1. If your software requires that Data Carrier Detect follow carrier, the above considerations apply in reverse. If you are having problems, include &C1 in the faxmodem initialization string. Problem: The modem speaker volume is too low or too high. Solution: If the software allows you to control the speaker, make sure the speaker is enabled and set to a comfortable volume.
Dial Troubleshooting Problem: The modem does not automatically dial a call when you send a Dial command. Solution: Make sure the modem speaker is turned on in your software so that you can hear dialing sounds. Also make sure that the telephone line is plugged in. Make sure that your are dialing a valid telephone number, including any required dial prefixes. If you are using tone dialing on a line that requires pulse dialing, the line may not be able to accept tone-dialed calls.
Note 1: The first two lines in the table are likely to be the most valuable. Note 2: In the command strings shown in the table that follows, the character after “N” is zero, not the letter “O.” Note 3: Some commands vary because of the processor used in the faxmodem. The use of Lucent- or Rockwell-based processors is indicated on the faxmodem box. You can also find out the processor type in a terminal emulator program by typing ATI3 and pressing Enter.
Note 4: You may find it necessary or helpful to include W2 in your initialization string or dialing prefix. This enables responses that include the modem-to-modem speed. Note 5: Some software allows these commands to be added to the list of dial prefixes or the initialization string. Note 6: When the protocol is forced, the modem will not attempt to connect at other protocols if it cannot connect at the forced protocol. It will try to connect at the fastest speed available within the forced protocol.
“Normal” operation (The faxmodem communicates without any error correction or data compression, but retains speed buffering and auto-speed negotiation. It should not be confused with the “standard” configuration.) AT \N0 Auto-answer AT S0=1 Problem: Your online service reports a connect speed that doesn’t match your modem’s speed.
Problem: Your modem does not make a connection. Solution: If your modem places telephone calls but never makes a connection, make sure you are dialing the right number. The remote modem may be turned off. Problem: You receive bursts of errors occasionally, but otherwise data quality is good. Solution: The connection may have been established on poor-quality or noisy telephone lines. Hang up and place the call again to try to obtain a better connection.
Problem: Your faxmodem is not communicating data as fast as you expect. Solution: For data communication above 14,400 bps, make sure that the modem at the other end of the telephone connection also supports V.34. Follow the recommendation provided under Tips for Selecting Setup Options in Chapter 2 for setting the port speed in the software. Your faxmodem’s speed may be affected by the speed of your computer hardware and operating system.
Appendix A: Product Summary This modem hardware supports the following standards, functions, and features: Data Speeds: • • 56,000/33,600/31,200/28,800/26,400/24,000/ 21,600/19,200/16,800/14,400/12,000/9600/7200/ 4800/2400/1200/300 bps Data throughput up to 230,400 bps Data Standards: • • • V.90, K56flex, V.34, V.32bis, V.32, V.22bis, Bell 212A, Bell 103, V.21, V.22A/B, and V.23 protocols V.42 LAPM and MNP® 2-4 error correction V.
• • • • • • • • • • • 28 Digital and analog loop-back diagnostics. Automatic adaptive equalization. Nonvolatile RAM for storage of up to four 35-digit telephone numbers and alternate configurations Automatic gain control. Inactivity timer (when set, hangs up if no data in programmable time from 1 to 42 minutes). Call progress tone decoding – busy, ring, dial tone. Calling tone detection for both fax and data.
Appendix B: Product Specifications External Configuration External faxmodem Jacks (2) RJ-11 telephone V.24/DB-25 female Speaker (certain models only) Microphone (certain models only) Power input Size 5.25" x 6.50" x 1.40" Electrical Specifications Typical Power Requirements 105 to 130 VAC, 60 Hz Power Cube Provides 9 VDC, 600 mA UL and CSA Approved Fuse 2A fuse (not user replaceable) Performance Specifications Transmit Signal Level (Nominal) -10 ± 1 dBm Transmit Frequency Tolerance ± 0.
Appendix C: Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. This device is registered with the Federal Communications Commission (FCC) for direct connection to the telephone line using a standardized RJ11C telephone jack. This device complies with the Part 15, Subpart B, and Part 68 requirements of the FCC rules.
Industry Canada Attachment The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telephone company.
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