User manual

to the documentation that came with that device. Follow the instructions on the
other side of this Quick Start for each computer or other device.
1 If you connected the cable modem to a computer using a wired connection
when setting up the cable modem, unplug the computer now if you don’t want it
to stay connected to the cable modem.
2 To connect a computer or other Ethernet-capable device, plug one end of an
Ethernet cable into an available Ethernet (GE 1, 2, 3, or 4) port on the cable
modem and plug the other end of the Ethernet cable into the Ethernet port of
the additional device you want to connect to the cable modem. (If you are
connecting a hub or a switch, this is typically called an Uplink or Expansion
port.) If you are connecting a computer or game station, go to step 5 of
this section.
3 If you are connecting a network device such as a switching hub, use the
instructions that came with that device. Then reboot any computer that is part of
your network. For example, if you connected a switching hub, reboot any
computer that will make a wireless connection to that switching hub.
4 If you are connecting a HomePlug adapter pair with one adapter plugged into
the cable modem and an AC outlet, and the other adapter plugged into a
computer or game station and an AC outlet, make those connections and then
go to step 5.
5 Verify that your Internet connection is working. Open a Web browser on each
computer that’s using your network and try to connect to a familiar Web
address.
Note: If at any time you need to make changes to the cable modem’s
configuration, open a web browser from any PC on your cable modem’s
network and type http://192.168.0.1 to open the Zoom Configuration Manager.
Alternately, you can connect a computer directly to the cable modem, open its
browser, and then type http://192.168.0.1.
6 Congratulations! You have connected an additional device to the Internet. You
can connect up to 4 Ethernet-capable devices to the cable modem/router,
following the instructions above for each device and starting at step 2 of this
section.
Gaming
If you are using your cable modem for gaming, you may need to make changes to
the cable modem’s firewall setting for the game to work. This can be done by setting
up a DMZ or using port triggering. Please see the User Manual on the CD to decide
which option to select and instructions on setting it up.
Advanced Features
You can configure advanced features after logging in to the Zoom Configuration
Manager. Go to the section Logging in to the Zoom Configuration Manager.
Then refer to the User Manual on the CD for information about all the options on the
cable modem/router menu.
Logging in to the Zoom Configuration Manager
Step 1: Connecting the Router to a Computer
1 Connect the router to a computer following the instructions under How to
connect to a computer if you don’t have or choose not to use a cable
modem starter kit. Then continue to Step 2 below.
Step 2: Establishing Communication
1 Open your Web browser, enter http://192.168.0.1 in the address bar, and press
the Enter key to open the Cable Modem/Router configuration software.
2 In the Enter Network Password dialog box, type the following User Name and
Password in lower case, then click OK.
User Name: admin
Password: admin
3 The Status page should appear. If the Status page doesn’t appear, please see
Troubleshooting Tips.
From the Zoom Configuration Manager, you can configure advanced features and
make changes to the default wireless security options including the SSID and Pre-
Shared Key. Please refer to the User Manual on the CD for instructions.
Front Panel LEDs
Your Zoom cable modem has several lights on its front panel to help you monitor the
cable modem/router’s status.
Light Color Description
Power Green
ON = power is supplied to the cable modem/router
OFF = power is not supplied to the cable modem/router
Green
Blinking = scanning for DS channel
ON = synchronized on 1 channel only
DS
Downstream
sync
Blue
ON = synchronized with more than 1 channel (DS Bond
mode)
Green
Blinking = ranging is in progress
ON = ranging is complete on 1 channel only
US
Upstream sync
Blue
ON = ranging is complete; operate with more than 1 channel
(US Bond mode)
DS & US Green
Both DS and US blinking together = operator is performing
maintenance
Online Green
Blinking = cable interface is acquiring IP, ToD, CM
configuration
ON = cable modem/router is operational
OFF = cable modem/router is offline
USB Green
Blinking = data is flowing
ON = USB device is connected
OFF = no USB device connected
Green
Blinking = data is flowing
ON = configured to 802.11g only or 802.11b/g auto mode
OFF = WiFi is disabled
Wireless
Blue
Blinking = data is flowing
ON = configured to 802.11n only or 802.11b/g/n auto mode
OFF = WiFi is disabled
WPS Green
Blinking = WPS is in discovery mode (LED blinks for up to 2
minutes)
ON: LED lit solid for 30 seconds after WPS configuration is
successful
OFF (after 2 minutes blinking): no WiFi client associated with
the cable modem/router via WPS
Rear Panel LEDs
Green
Blinking = data is flowing
ON = connected at 1 GMbps
OFF = no Ethernet link detected
GE / LAN 1-4
Amber
Blinking = data is flowing
ON = connected at 10 or 100 Mbps
OFF = no Ethernet link detected
Troubleshooting Tips
Problem: I cannot access my Internet service or send or receive email.
Solution:
The following front panel lights on the cable modem/router – ONLINE,
US (upstream), DS (downstream), and POWER – must be solidly lit
before your modem will let you connect to the Internet. If they are not:
¾ Check all modem connections (power, Ethernet, and cable modem
line).
¾ Unplug your cable modem/router and then plug it back in.
¾ Restart your computer.
¾ Check to see that your cable TV is working.
¾ Check with your cable service provider to make sure that high speed
access is available and running.
¾ In rare instances, the cable signal may be weak or noisy. If this is
the case, call your cable service provider.
¾ If you are using your PC’s Ethernet port, check that this port is
functioning correctly. If you are using wireless, check that your
wireless connection is functioning correctly. Refer to its
documentation if necessary.
¾ Check that your Web browser is configured correctly. It should be set
to use a network connection (this might be called a Local Area
Network or broadband connection).
¾ Check that your computer’s network settings are configured
correctly. A Windows computer should have a local area connection
that should normally be Internet Protocol version 4, Internet Protocol
version 6, or TCP/IP; not AOL, Dial-up, or Adapter. A Macintosh
computer should be configured for Built-in Ethernet, and TCP/IP
should be set to Using DHCP.
If You Need Help
We encourage you to register your product and to notice the many support options available
from Zoom. Please go to www.zoomtel.com/techsupport. From here you can register your
router and/or contact our technical support experts and/or use our intelligent database
SmartFacts
tm
and/or get warranty information.
US: [phone]
UK: London: [phone]
UK: Manchester: [phone]
Safety Issues & Warnings
WARNING: Risk of electric shock. Do NOT expose to water or moisture.
• The cable modem is a high-performance communications device designed for home and office
environments.
• Do NOT use the cable modem outdoors. Keep the cable modem in an environment that is between 0°C and
40°C (between 32°F and 104°F).
• To avoid overheating the cable modem, do NOT place any object on top of the cable modem.
• Do NOT place the cable modem in a confined space.
• Do NOT restrict the flow of air around the cable modem.
• The manufacturer assumes no liabilities for damage caused by any improper use of the cable modem.
• Make sure the voltages and frequency of the power outlet matches the electrical rating labels on the power
cube.
Regulatory Information
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This
equipment can generate, use and radiate radio frequency energy and, if not installed and used in accordance with the
instructions in this manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures are
necessary to correct the interference. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.
This device is going to be operated in 5.15~5.25GHz frequency range, it is restricted in indoor environment only.
IMPORTANT NOTE:
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.
Note to CATV System Installer - This reminder is provided to call the CATV systems installer's attention to Section 820-93 of the
National Electric Code which provide guideline for proper grounding and, in particular, specify that the Coaxial cable shield shall
be connected to the grounding system of the building, as close to the point of cable entry as practical.
1751-C 27667-EL ©2011