Dialer Installation & User’s Guide
Contents GETTING STARTED .......................................................... 3 HOW THE DIALER WORKS ........................................................ 3 INSTALLING THE DIALER ................................................ 4 SETTING UP THE DIALER................................................. 6 LEARNMODE ......................................................................... 6 ADVANCED LEARNMODE: ADDING KEYS ....................................... 8 LEARNMODE TIPS .........................
Getting Started Thank you for purchasing our dialer. Before you begin installing it, you should read the section below. How the Dialer Works The dialer simplifies using calling cards by dialing all the extra numbers automatically. When you first install the dialer, or when you get a new prepaid phone card, you set up the dialer using LearnMode™.
Installing the Dialer First, find a suitable location for the dialer. This location needs two things: • A standard phone jack connected to the phone line you want to use for your dialer. It’s okay if there’s something plugged into that jack, since the dialer has an extra jack for that situation. (The dialer should not be used on a phone line that has ADSL service for high-speed Internet access.) • An electrical outlet near the phone jack for plugging in the dialer’s power cube.
Dialer Phone Jack Power Cube 1 2 Dialer Cord (short) Note: If the dialer’s LED remains on solidly (i.e., does not blink), plug the dialer cord into the dialer’s phone jack 1. This is very important. If you’d like, you can mount the dialer on your wall using the self-adhesive pad provided, or you can use screws if you prefer.
Setting Up the Dialer If you want to share your dialer among people who will use different calling cards, please read the section Advanced LearnMode (page 8) for instructions on how to set up dialer keys. Otherwise please read about LearnMode below. LearnMode You only have to do LearnMode once for each calling card. The dialer will route all appropriate numbers once you have completed LearnMode. You may use your calling card in one of three ways.
Your dialer is now ready to route all North American toll calls. Now you can make prepaid calls using your dialer by coming off-hook and dialing * where is a long distance number, 1 followed by 10 digits. If you have any trouble, please see LearnMode Tips on page 9. If you want to use your dialer for calls going outside North America, please continue below. If you don’t, please go to the Settings section on page 11.
Advanced LearnMode: Adding Keys You can define privacy keys in Advanced LearnMode. Keys configure the dialer so that only people who know the keys can use the dialer. Roommates with different calling cards can share a single dialer if each roommate has his or her own key. Keys are also convenient if you want to use different calling cards to dial different countries. You can assign a different key for each card you use. Once you program a key, the dialer will only route calls after someone enters the key.
If you want to make calls outside North America, teach the dialer how to dial the number in Advanced LearnMode as follows. (You can use the same key you used for calls to North America, if you want to). Keys are two-digit numbers. You may use any two digit number from 00 to 99. Keys may not contain * or #. 1. 2. 3. 4. Take your phone off-hook Press # 0 Wait for dial tone Make a call outside North America using your calling card 5. Listen for two confirmation beeps 6.
extra after the end of each prompt, and dialing each number smoothly, without long pauses. If you only want to set up your dialer, but don’t want to complete your call, you can hang up after you hear the acknowledgment beeps.
Settings In this section we tell you how to go into and use AutoRoute Mode, and how to vary the loudness or length of the DTMF tones generated by your dialer. If you don’t care about these things, please go to Using Your Dialer on page 15. In AutoRoute Mode, the dialer routes calls without your needing to dial a * first, as long as the type of toll call – North American or international—has been programmed into the dialer using LearnMode.
Example: If your local area code is 555, take your phone off-hook and enter #94 555 ##. After getting this command, the dialer will no longer autoroute calls within your local calling area. (Note: your local calling area may include from one to about ten area codes. You only have to enter your own area code. The dialer knows all the other area codes in your local calling area.
area codes that includes all area codes in your local telephone area called a “LATA.” The dialer does not route to these area codes. If you want to add to the list of area codes that the dialer won’t route to (will pass through), take your phone offhook and dial #6 #### where are the area codes that you want the dialer to pass through. For example: #6 212 # 408# 314 ## You may enter up to three area codes with each command.
Dialer Tone Settings The dialer dials by generating DTMF tones. You can adjust the DTMF tone volume and tone length to please you. However, if you make the tones too short or soft, they may not be consistently and reliably detected during dialing. Often you can make just the first tone of each number longer or louder, to make detection more reliable. If you don’t want to change the DTMF tone settings, please turn to Using the Dialer on page 15.
Using the Dialer When you place a call that should be routed, the dialer listens to the digits you have dialed and stores them. When the dialer is storing those dialed digits, they sound very soft because the dialer is preventing them from being heard by your local telephone office. When you have finished dialing, the dialer will route the call by adding appropriate digits, if any, to the digits you’ve dialed.
The dialer may need to generate fairly loud tones to work with some calling cards, so you may want to hold the phone away from your ear when the dialer is dialing. The dialer tone volume is adjustable, as discussed on page 29 in the Settings section. You should also be aware that your off-hook phone puts room noises into the dialer’s circuitry, which can make it harder for the dialer to hear voice prompts.
Frequently Asked Questions Q: When I dial, why do the dialed digits sometimes sound soft? A: When the tones are soft, the dialer is storing dialed digits while preventing them from being heard by the central telephone office. If the tones were loud, the central phone office would hear them and get confused. Q: Why isn’t the dialer routing my calls? A: There are a number of possible reasons: 1.) Did you program the dialer in LearnMode? 2.
7.) The dialer is not powered up. Check that the dialer’s light flashes when your phones are all on-hook. 8.) Is the dialer’s light on all the time when your phones are on-hook? If so, the phone line is plugged into the wrong dialer jack. Swap the phone line to the dialer’s other jack. 9.) The dialer isn’t plugged into an appropriate phone jack, or the wrong cord is being used. Please check that the dialer is installed properly. 10.) The dialer needs to dial longer or louder tones. Please see below. 11.
The command #*71## tells the dialer to listen for the first voice prompt after the dialer dials the calling card provider’s access code. The command #*81## tells the dialer to listen for voice prompts between subsequent numbers. If you use these commands, the dialer will dial before the end of the switch’s voice prompts. The advantage is faster dialing. The disadvantages are 1.) Sensitivity to background conversations, radio, TV, etc. 2.
The next time you make a call, the dialer will route the call normally. (* 0 won’t work when keys are enabled). Q: Why do I still see some long distance calls on my phone bill? A: It’s probably because the dialer did not route those calls. Please see the question above. Do you have the dialer in AutoRoute Mode? Even if you do, the dialer typically does not route certain calls including calls that it thinks are local, and calls completed by a directory assistance operator.
Q: Does the dialer work with rotary or pulse phones? A: No, the dialer only works with tone phones connected to central telephone offices set up to accept standard tones called DTMF tones. Q: What happens if I finish dialing, and the dialer doesn’t dial when I expect it to. A: When the dialer is storing digits you dial, you must complete your dialing within about 15 seconds of going off-hook for the dialer to properly process your number.
Otherwise you will need to arrange for 3-way calling through your local telephone company. Note that if your dialer is set to AutoRoute Mode, you will have to dial *0 after a hook flash to make a 3-way call through your local telephone company. Q: (AutoRoute Mode) Why won’t the dialer let me place a 101xxxx call? A: If you normally use the dialer with prepaid cards and you want to place a call using a dial-around service with a 101xxxx prefix, please use the dialer’s bypass mode, * 0.
• • • Dial ## Listen for two confirmation beeps Hang up. Now you can come off-hook and dial * followed by the North American long-distance number to route North American calls through your dialer. If you want to use the same 101xxxx number for calls going outside North America, you can take the phone off-hook and dial #2## Now coming off-hook and dialing * followed by the international number (011 plus lots of digits) will route international calls through your dialer.
• • Listen for two confirmation beeps Hang up. Now you can come off-hook and dial * followed by the North American long-distance number to route North American calls through your dialer. If you want to use the same 101xxxx number for calls going outside North America, you can take the phone off-hook and dial #2 ## Now coming off-hook and dialing * followed by the international number (011 plus lots of digits) will route international calls through your dialer.
Now you can come off-hook and dial * followed by the North American long-distance number to route North American calls through your dialer. If you want to use the same calling card for calls going outside North America, you can take the phone offhook and dial #2## Now coming off-hook and dialing * followed by the international number (011 plus lots of digits) will route international calls through your dialer.
• Hang up. Now you can come off-hook and dial * followed by the North American long-distance number to route North American calls through your dialer. If you want to use the same calling card for calls going outside North America, you can take the phone offhook and dial #2 ## Now coming off-hook and dialing * followed by the international number (011 plus lots of digits) will route international calls through your dialer.
# 963 ## Do not route Caribbean calls via domestic card (pass through) # 961 ## Route Caribbean calls via domestic card (default) # 972 ## Route AK/HI calls via international card # 973 ## Do not route AK/HI calls via domestic card (pass through) # 971 ## Route AK/HI calls via domestic card (default) Frequently Asked Questions 27
Command Summary All commands begin right after you take your phone offhook. Dialer Learns a Calling Card using LearnMode Dialer learns calling card for North American calls: #1 Dialer learns calling card for calls outside No. America: #1 Dialer learns calling card for North American calls using 2-digit key : #0 Dialer learns calling card for calls outside No.
AutoRoute Mode: < Dial 011 plus international number> Route with 2-digit key : *# < Dial 011 plus international number> Redial any Call: ## Change Dialing Speed Very Fast Tones (50msec): Fast Tones (70msec): Standard Tones (100msec): Slow Tones (100msec): Very Slow Tones (250msec): #* #* #* #* #* 41 42 43 44 45 ## ## ## ## ## Change Dialing Volume Softest Tones ( -18 dBm): Softer Tones ( -12 dBm): Soft Tones ( -6 dBm): Loud Tones ( 0 dBm): #* #* #* #* 31 32 33 34 ## ## ## ## Kill a comman
Dialer LED Definitions The dialer’s LED can give you useful information about the dialer and the line it’s connected to. Here is a table that shows the LED’s blinking patterns and what they mean. LED Pattern Meaning ON ☼ When the LED is ON solidly, it indicates that the dialer’s short phone cord is plugged into the wrong dialer jack. Please plug this short phone cord into the dialer’s other jack. OFF The dialer is OFF HOOK. This is usually because someone is using a phone or a modem or fax.
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1953-P2 27277 ©2003
