Zoom CableModem U S E R ’ S M A N U A L Zoom USB Cable Modem
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Contents GETTING STARTED ............................................................... 1 CABLE MODEM SERVICE ........................................................... 1 SYSTEM REQUIREMENTS ........................................................... 2 WHAT YOU WILL NEED FOR INSTALLATION ................................... 2 1. INSTALLING YOUR CABLE MODEM ....................................... 5 CONTACTING YOUR CABLE COMPANY ........................................... 5 MAKING THE CONNECTIONS ...........
Getting Started Your Zoom® USB (Universal Serial Bus) Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for television reception. A cable modem provides several advantages over traditional dialup analog modems: • Transmission speeds are much faster. Because of the increased speed of a cable modem, you can enjoy faster, more productive Internet sessions.
System Requirements • A computer running Windows® 98, Windows Me (Millennium Edition), or Windows 2000. • A USB port on your computer. If you do not have one, you will need to acquire a USB expansion card and install it in an available PCI slot. What You Will Need For Installation In addition to this manual, check to see that your package includes the following items. If you are missing any item, contact your dealer.
In addition to the items packaged with your modem, you will need the following items to complete your installation. • Cable modem service provided by your cable company. The service must be DOCSIS (Data Over Cable Service Interface Specification) compatible. • A power outlet. • A cable TV outlet.
4 Zoom USB Cable Modem User’s Manual
1 Installing Your Cable Modem Note: If your cable company provides you with an installation procedure, follow it instead of the procedure described in this chapter. This chapter illustrates a typical cable installation in your home or office and describes how to connect the Zoom Cable Modem to your computer. Installation consists of a few simple steps: 1. Requesting cable modem service from your local cable company. 2. Connecting the modem and installing the USB driver. 3.
The diagram below shows a typical cable modem installation. The cable modem should be placed on a port of the first splitter inside your home or office, and should be kept on a separate circuit from your cable television service. It is possible that the signal coming from the cable modem back to the cable provider’s central office may interfere with signals from the TV set-top box for Pay Per View or Video on Demand services.
Making the Connections Connecting your cable modem is simple. Typical connections are shown below. Coaxial cable Power adapter USB cable (Do not connect until after you install the driver) CAUTION Locate the modem so that there is one inch of free space between its top and sides and any other device or the wall. This free space will ensure proper air circulation. Do not block the vents in any way. Failure to allow proper air circulation can result in serious damage to the cable modem.
Multiple USB-compatible devices can share one USB port through the use of a hub or splitter cables. Because the Zoom USB Cable Modem is a high-speed network device, we advise against sharing its USB port with low-speed peripherals such as keyboards, printers, or joysticks. However, you can share the port with other high-speed devices such as external CD-ROM drives. All connections are made on the rear panel of the modem as shown below.
After the modem completes a self-test, it synchronizes with the cable network. During this process, the SYNC light blinks, rapidly at first, then slowly. The USB and ACT lights may flicker briefly. Note: Synchronization may take several minutes. When the process is complete, the SYNC light becomes steady On. For details on the front panel lights and their modes, see Appendix A on page 23. Now follow the steps below to install the driver. USB Cable Modem Driver Installation 1 2 Restart your computer.
5 When the Zoom Cable Modem Driver Installation screen to exit. reappears, click the Close box 6 Shut down your computer and complete the following steps to connect the USB cable and finish the installation. USB Cable Connection Note: The driver must be installed before you connect the USB cable. 1 Connect the USB cable from your modem to your computer. The USB light on the modem’s front panel will go on, indicating that the modem and the computer’s data interface are linked.
Windows 98/Me Network Settings To configure network settings on a computer running Windows 98/Me, follow these steps. Note: The dialog boxes shown below are representative of a typical computer. Individual computer dialog boxes may vary. 1 From your computer’s desktop, click Start | Settings | Control Panel, and then double-click the Network icon. The Network dialog box appears. Click the Configuration tab. A list of installed network components is displayed.
2 In the Network dialog box, if TCP/IP is not listed, click the Add button. 3 In the Select Network Component Type dialog box, click to highlight Protocol and then click Add. 4 In the Select Network Protocol dialog box, under Manufacturers, click to highlight Microsoft. Under Network Protocols, click to highlight TCP/IP. Then click OK.
5 In the Network dialog box there should now be an entry for TCP/IP. (Click NO if you are asked to restart your computer.) Highlight TCP/IP and click Properties.
6 14 The TCP/IP Properties dialog box is displayed. In the IP Address tab, click Obtain an IP address automatically.
7 Click the WINS Configuration tab. Click Use DHCP for WINS Resolution and click OK. 8 The Network dialog box from Step 1 is displayed again. Make sure TCP/IP is highlighted, and click OK to enable your settings. 9 If prompted, insert the Windows 98/Me CD-ROM and click OK. 10 If prompted, restart the computer. You have configured your network settings successfully. Now proceed to Chapter 2, Configuring Your Browser, on page 19.
Windows 2000 Network Settings To configure network settings on a computer running Windows 2000, follow these steps. Note: The dialog boxes shown below are typical. Individual computer dialog boxes may vary. 1 From your computer’s desktop, click Start | Settings | Network and Dial-Up Connections. 2 The Network and Dial-Up Connections window is displayed. Right-click the Local Area Connection icon, and click Properties. 3 The Local Area Connection Properties dialog box appears.
4 In the Select Network Protocol dialog box, click to highlight Internet Protocol (TCP/IP) and click OK. 5 The Local Area Connection Properties dialog box from Step 3 is displayed. Click to select Internet Protocol (TCP/IP), and then click Properties.
6 In the Internet Protocol (TCP/IP) Properties dialog box, select Obtain an IP address automatically, and Obtain DNS server address automatically. Click OK to enable your settings. 7 The Local Area Connection Properties dialog box from Step 3 is displayed again. Click OK. 8 If prompted, insert the Windows 2000 CD in your CD-ROM drive and click OK. Otherwise, in the Network and Dial-Up to close. Connections window, click 9 If prompted, restart the computer.
2 Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet, via either phone lines or a LAN (Local Area Network). When using a cable modem, you need to set the browser to connect to the Internet via a LAN. This chapter describes how to configure some of the most common Internet browsers.
If you click LAN Settings, the following dialog box is displayed. Select the Automatically detect settings check box. Click OK. Netscape Navigator Start Netscape Navigator. Click Edit and then click Preferences. The Preferences dialog box appears. Click the Advanced option, and then click Proxies. Select the option that allows you to connect to the Internet directly. AOL If you are using AOL 5.0 or higher, it has a cable modem option that configures your connection automatically.
3 Using Your Cable Modem Once you’ve installed the modem and configured your browser to use a LAN, connecting to the Internet is as simple as clicking the icon that corresponds to the desired Internet application. Note: At this time you may also want to install and use other software, such as the programs furnished by your cable service provider. Refer to the CD(s) for installation instructions.
Note: If your cable TV service is interrupted, your cable modem service will also be interrupted. If you are unable to connect to the Internet, or if your browser notes that it is unable to find a selected URL, check to make sure that your cable TV service is operational. If not, contact your cable service provider. Uninstalling the Modem If you need to uninstall your modem, follow these instructions: 1 At the Windows desktop, click Start | Settings | Control Panel.
Appendix A Front Panel Information After you’ve correctly installed the Zoom Cable Modem, the READY light, SYNC light, and USB light go on to indicate that the modem is fully operational. LIGHT NAME MODE STATUS READY On Power is on. USB On The USB computer interface is connected, linked, and active. Flickering The modem is synchronizing with the cable network. ACT Blinking Data activity is present on the cable. The cable modem is communicating with the cable network.
Appendix B Troubleshooting This section provides tips for troubleshooting your cable modem in the event of minor problems. By referring to these tips, you may be able to quickly correct the problem and avoid a call to Technical Support. In addition, you should check our Web site and the Cable Modem Frequently Asked Questions (FAQs) section. Note: If your cable modem is not responding, the first step should be to reinstall it.
Problem: The power to my cable modem goes on and off. Solution: Check that you are using the adapter that came with your cable modem. Problem: I receive the message “Unknown Network Adapter.” Solution: This problem can occur if a USB adapter is physically present and was recognized by Plug-and-Play, but the proper driver was not installed. Reinstall the USB driver (see page 9). Problem: I receive the message “Undetected Network Adapter.” Solution: The USB adapter was not installed correctly.
Problem: The Cable Modem’s SYNC light blinks for 5 minutes, goes off, comes on again and repeats. Solution: • Make sure the connection is secure. • Check with your cable service provider to make sure that high speed access is available and running. • In rare instances, the cable signal may be low. Be sure the cable modem is attached to one of the ports on the first splitter after the cable enters your home or office (see page 6).
Appendix C Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Customer Support, you will need the information below.
