ADSL X5 U S E R ’ S G U I D E
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents OVERVIEW ................................................................................4 CHAPTER 1: INSTALLATION INSTRUCTIONS ............................5 INSTALLING THE X5........................................................................... 8 REMOVING THE X5 SOFTWARE ..................................................... 27 UNIVERSAL PLUG AND PLAY .......................................................... 28 IF YOU NEED HELP..................................................................
Overview The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic. With four LAN ports (labeled 1, 2, 3, 4), the X5 supports the direct connection of up to four computers with Ethernet ports.
1 Installation Instructions This chapter covers the basic instructions needed to install your X5 and connect to the Internet. These instructions can be used by those with a Macintosh, Linux, or Windows operating system. If you already installed and connnected your X5 (using the separate Quick Start booklet provided for Windows users), you can skip this chapter and begin with Chapter 2.
If anything is missing or damaged, please contact Zoom Customer Support or whoever sold you the modem. In addition, the package may include: • Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only) • ADSL line filter(s) (certain models only) Before You Begin Before you begin installing the X5 modem using this guide, you must have the following available to you: • ADSL service enabled on your telephone line.
• [Optional] Network device: You can connect a network device (such as a wireless access point, router, hub, or switch) to the X5 modem. If you plan to connect a network device, be aware that you must first connect at least one of your computers directly to the X5. This will be the computer from which you will configure the modem. (For Windows users, this will also be the computer on which you will install the software.
Installing the X5 Installing the X5 involves four steps: Installing the Software, Installing the Hardware, Establishing Communication, and Connecting Additional Computers to the Internet. Step 1: Installing the Software Important! This section is for Windows computers only. If you are using a Macintosh or Linux computer (or you are a Macintosh or Linux user who is connecting the X5 directly to a network device), skip this section and begin with the next one, Installing the Hardware on page 10.
• If you will be connecting a network device (such as a wireless access point, router, hub, or switch): You must install the software on a Windows computer that will be directly connected to the X5. This means that if you have a network device, you should choose a computer to connect to the modem (the actual physical connection will be made later in this user’s guide) and install the software on it. For most users, this will probably be the computer that is closest to the ADSL-enabled phone jack.
4 Click Installation Wizard. 5 Click ADSL X5 Modem to start the software installation, then click Next when prompted. 6 When the installation is complete, click Finish, then click Exit. 7 Close any applications that may be open, then remove the CD from the CD-ROM drive. 8 Shut down the computer. Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware.
2 Connect the modem to the computer’s Ethernet jack. If you are using a Windows computer, you have the option of connecting your computer’s USB port. However, Windows users should only be connecting to a USB port if your computer does not have an Ethernet port or if you plan to plug five computers directly to the X5 modem. ! If you are using an Ethernet port: Plug one end of the Ethernet cable into one of the X5 modem’s LAN ports (1, 2, 3, or 4) and plug the other end into your computer’s Ethernet port.
4 Turn the computer on. Windows users who connected their computer to the USB port may see a Found New Hardware box indicating the progression of the installation. Typically no user action is necessary. If you are using Windows XP, you may be required to click Next. Depending on your operating system, you may also see a Hardware Installation box or a Digital Signature Not Found box. You can safely ignore these messages and click Yes or Continue Anyway.
Step 3: Establishing Communication Important! Macintosh and Linux users must make sure that the computer’s TCP/IP settings are configured properly BEFORE starting this section. See Macintosh TCP/IP Settings on page 51 or Linux TCP/IP Settings on page 53 for instructions. You must set up the X5 so that it can communicate with your Internet service provider. To do this, you must use the Zoom Configuration Manager.
2 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configure itself.
Depending on your situation, do the following: ! Select MANUALLY if one or both of the following are true: " You already have the VPI, VCI, and Encapsulation settings from your Internet service provider. " You have a static IP address that you plan use with the X5. (Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing.
3 Once the modem detects your settings, your VPI, VCI, and Encapsulation settings will appear in the table on the Autodetect page. Click the Encapsulation setting to continue with the process. When your Encapsulation setting appears, click it to continue with the process. (Note that yours may be something other than PPPoE.
4 Depending on your Encapsulation setting, the following will happen when you click it: ! If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password. Your Internet service provider should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your email address) and a Password. Enter this information in the applicable boxes, then click Save Changes. A screen appears to let you know that the process was a success.
5 On the Autodetect page, click Write Settings to Flash. 6 Verify that your Internet connection is working. Open your Web browser (e.g., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. If you connect successfully, you are ready to browse the Web from this computer! Congratulations! You have established communication and your computer is now connected to the Internet.
Configuring the X5 Manually Some users may need to configure the X5’s IP settings manually, instead of having the modem automatically configure itself. Typically, you would manually configure your modem if: • You already have the VPI, VCI, and Encapsulation settings from your Internet service provider. • You have a static IP address that you plan to use with the X5. If this is the case, skip this section and continue with Using Static IP Addressing on page 22.
3 Select Enabled from the Current Connection drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled.) 4 Select your service provider’s Encapsulation setting from the Encapsulation drop-down list. Depending on your selection, do the following: ! If your Encapsulation setting begins with PPP: Enter your Username and Password in the boxes provided.
6 Click Save Changes and then Write Settings to Flash. Once the process is complete, the X5’s ADSL light should remain on steady (this should take about 15 seconds). 7 Verify that your Internet connection is working. Open your Web browser (e.g., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.
Using Static IP Addressing If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Routed, the X5 can be set for either a Dynamic Host Configuration Protocol (DHCP) address (also known as a dynamic IP address) or for a static IP address. Because most Internet service providers use DHCP, the X5 is set for dynamic IP addressing by default. There is typically an extra charge for a static IP address, and you usually have to make a special request to get one.
3 Enter the appropriate information on the WAN Configuration page. Use the table below as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled.) Encapsulation Select your service provider’s Encapsulation setting from the drop-down list. VPI and VCI Enter the VPI and VCI settings for your service provider.
6 Verify that your Internet connection is working. Open your Web browser (e.g., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. If you connect successfully, you are ready to browse the Web from this computer! Congratulations! You have established communication and your computer is now connected to the Internet. If you want to connect more computers or a network device to the X5, continue with the next section, Connecting Additional Computers to the Internet.
Once your initial computer has been successfully connected to the Web, you can now connect the other computers and/or a network device. • To connect additional computers directly to the X5, see the next section. • To connect a network device to the X5, see page 26. To Connect Additional Computers 1 Shut down the computer you want to add to the X5. (This is important because the computer must locate the correct IP address for the modem. This is done when the computer is turned back on in step 3 below.
To Connect a Network Device This section provides general instructions for connecting a network device (such as a wireless access point, router, hub, or switch) to the X5. For information about setting up your network device, please refer to the documentation that came with that device. 1 Plug one end of an Ethernet cable into one of the modem’s LAN ports (1, 2, 3, 4) and the other end into the network device’s Ethernet port. (For a hub or a switch, this is typically called an Uplink or Expansion port.
Removing the X5 Software If you have a Windows computer and want to remove your X5— for instance, if you move your computer to a location without ADSL service—you should remove the software before disconnecting the hardware. Note: Because Macintosh and Linux computers do not require the X5 software be installed, users of those operating systems do not have to remove the software prior to removing the X5.
Universal Plug and Play The X5 is enabled for Universal Plug and Play (UPnP™). This means that other devices plugged into your computer or network (for example, a gaming application, router, or stand-alone firewall) that use UPnP should automatically detect the X5 and make the needed configurations for them to work together. There is no setup for you to do. If You Need Help Zoom has many Technical Support services available to its customers.
2 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using network device (such as a wireless access point, router, hub, or switch), you can monitor your X5 from any of the computers that are connected to your network.
Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) The System Status page provides information about many aspects of your X5, including how long it has been since you last rebooted the modem, your WAN settings, your LAN settings, and so forth.
Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) The ADSL Status page provides information about your ADSL connection. For example, you can verify whether your ADSL connection is active or not (the ADSL Status setting will display Showtime if connected).
3 Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users. However, those that want or need to change the X5’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet service provider instructs you to enable, disable, or change the default settings for your X5 in order for it to work properly with your ADSL service.
How To Use the Advanced Options Configuring the X5 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page. To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) You will notice that there are numerous buttons on the page, broken into three groups: Configuration, Status, and Administration.
Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks. The following table lists each button in the Configuration group and gives a brief description of the settings you can specify. This button… Opens a page that lets you… WAN Configuration Specify how your Wide Area Network ADSL setup is configured. This page is also where you would set up a static IP address (if you have arranged for one with your Internet service provider).
This button… Opens a page that lets you… DHCP Specify Dynamic Host Configuration Protocol (DHCP) settings to enable network administrators to centrally manage the assignment and distribution of IP information to computers on a network. When you enable DHCP on a network, you allow a device (such as your X5’s router or a router located with your Internet service provider) to assign temporary IP addresses to your computers whenever they connect to your network.
Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… ADSL Status View in-depth information about your ADSL connection.
Administration Buttons The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. The following table lists each button in the Administration group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing.
Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 22 for information on how to do this.
Changing Your Firewall Settings Use the Firewall Configuration page to change the X5’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X5, a firewall is automatically established to offer your computer protection as you use the Internet. (This built-in firewall is in addition to the NAT settings on your X5.
Changing User Names and Passwords Use the User Configuration page to manage the user names and passwords that can access the Zoom Configuration Manager. To open this page, click the User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X5 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 13.
6 Click Save Changes. A message appears to let you know that the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager. For more information about managing logins, click the Help icon at the top of the screen while you are on the User Configuration page.
To back up your current configuration 1 On the Backup/Restore Config page, click Save Config to download a configuration file from the X5 to a folder on your computer. 2 Name the file and specify a location for it on your computer. Be sure to note the name and location. You will need this information if you ever want to restore the X5 to this backed-up configuration.
Resetting Default Settings If you have changed the system settings on your X5 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset. To reset using the X5’s Web interface If you can open your Web browser and access your X5’s user interface, do the following to perform a software reset: 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page.
Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).
Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.
Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia-Telstra Argentina-Telecom Argentina-Telefonica Belgium-ADSL Office Belgium-Turboline Bolivia Brazil-Brasil Telcom Brazil-Telefonica Brazil-Telmar Brazil-South Region Colombia-EMCALI Denmark-Cybercity, Tiscali France (1) France (2) France (3) Germany Hungary-Sci-Network Iceland-Islandssimi Iceland-Siminn Israel Italy Jamaica (1) Jamaica (2) Jamaica (3) Jamaica (4) Kazakhstan Mexico Netherlands-BBNED Netherlands-MX Stream
Table B (Continued): Countries Other Than The USA Service Provider VPI VCI Encapsulation Spain-Albura, Tiscali Spain-Colt Telecom, Ola Internet Spain-EresMas, Retevision Spain-Telefonica (1) Spain-Telefonica (2), Terra Spain-Wanadoo (1) Spain-Wanadoo (2) Spain-Wanadoo (3) Sweden-Telenordia Sweden-Telia Switzerland Turkey(1) Turkey(2) UK (1) UK (2) Venezuela-CANTV Vietnam 1 0 8 8 8 8 8 8 8 8 8 8 8 0 0 0 0 32 35 35 32 32 35 32 32 35 35 35 35 35 38 38 33 35 PPPoA VC-MUX PPPoA VC-MUX PPPoA VC-MUX PPPoE LLC
Appendix B Front and Back Panels The front panel of the X5 looks like this: The following table describes each light on the front panel. Light Description PWR Lights when the X5 is plugged into a power source. LAN 1 Each lights when the corresponding LAN port of the X5 is plugged into the Ethernet port of a powered-up device. Blinks 2 when data is sent. 3 4 USB Lights when the USB port of the X5 is plugged into the USB port of a powered-up device. Blinks when data is sent.
The back panel of the X5 looks like this: The following table describes each item on the panel. Port Description ADSL Jack to connect the modem to the ADSL telephone wall jack. USB Port that can connect the modem to a USB port of a Windows computer. 1 2 LAN ports that can connect the unit to an access point, a network hub, or the Ethernet port of a computer. The X5 has four LAN ports. 3 4 RESET Button to reset the modem to its system default settings (necessary if communication link is lost).
Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your Windows computer will automatically configure them for you. Only Windows users who are troubleshooting the X5 will need to verify the TCP/IP settings.
Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 52. Mac OS X 1 From the Dock, choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure button.) 2 Ensure that Automatic is selected from the Location list box. 3 Under the Show drop-down tab, choose Built-in Ethernet.
Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in. 3 Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the changes. Click Save. 5 Continue with Establishing Communication on page 13.
Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Once you have followed the instructions for your Linux system, continue with Establishing Communication on page 13. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so forth).
Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections. b Click Network Connections. c Right-click the Local Area Connection icon, and select Properties.
Windows 2000 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. b Right-click the Local Area Connection icon, and select Properties. c Select your NIC card’s TCP/IP entry (it should include “TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”) and click the Properties button.
Windows 98/Me 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Control Panel. b Double-click the Network icon to display the Network dialog box.
Appendix D Troubleshooting The following are some problems you may experience and some possible solutions to remedy the situation. Problem My X5’s ADSL light continually blinks and does not stay solidly lit. Solution There are several issues that could cause this problem. Check these items: • Ensure that the phone cord is firmly plugged into the wall jack and the ADSL jack on the back of the X5 (not the PHONE jack on the back of the modem).
Problem My X5’s ADSL light is solidly lit, but I cannot connect to the Internet. Solution There are several issues that could cause this problem. Check these items: • Ensure that you are using the correct VPI, VCI and Encapsulation settings. • If your Encapsulation begins with PPP, ensure that you have typed your ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13.
• Verify that your TCP/IP network settings are properly configured on your computer. To do this, refer to the appropriate section. ! If you are using Macintosh, see Macintosh TCP/IP Settings on page 51. ! If you are using Linux, see Linux TCP/IP Settings on page 53. ! If you are using Windows, see Windows TCP/IP Settings on page 54. Problem I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 or http://10.0.0.
• If you are using a Windows computer, perform a Release/Renew operation: ! Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories, and then select Command Prompt. Type ipconfig /all and press the Enter key on your keyboard. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release. Then type 10.0.0.2 or 10.0.0.
Problem The computer on which I installed the X5 software is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch). Check these items: • Try rebooting each computer on your network. For example, if you are using a router, reboot each computer that is connected to the router.
Appendix E Configuring Your Web Browser Important! This section is for Windows computers only. If you are using a Macintosh or Linux computer, your browser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 51 or Linux TCP/IP Settings on page 53 for instructions on how to do this.
Configuring Internet Explorer The following instructions are for Internet Explorer Version 5.0 or later. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.
3 The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer. Windows XP a. b. c. d. e. On the Welcome to the New Connection Wizard dialog box, click Next. (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome dialog box.) On the Network Connection Type dialog box, select Connect to the Internet, then click Next.
Configuring Netscape Navigator The following instructions are for Netscape Navigator Version 7.2. (If you do not have Version 7.2, you can get a free upgrade from Netscape Communication Corp. If you are not sure what version you have, open Netscape Navigator and from the Help menu, choose About Netscape. The version number is at the top of the screen.) 1 Double-click the Netscape Navigator icon on your desktop to open the browser.
Appendix F Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C. This equipment contains an FCC compliant modular jack.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
3524-A 27341 ©2004
