ADSL X3 U S E R ’ S G U I D E
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Contents OVERVIEW .........................................................................................4 INSTALLATION INSTRUCTIONS ..........................................................5 INSTALLING THE X3 ........................................................................................ 7 REMOVING THE X3 SOFTWARE................................................................... 25 UNIVERSAL PLUG AND PLAY .......................................................................
Overview The X3 is an ADSL modem and a gateway/router all contained in one device. The ADSL modem gives you a connection to the Internet through your Internet service provider. The gateway/router provides an interface between the Internet and your own local network. It also includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic. The X3 modem is also enabled for Universal Plug and Play (UPnP™).
1 Installation Instructions This chapter covers the basic instructions needed to install your X3 and connect to the Internet. These instructions can be used by those with a Macintosh, Linux, or Windows operating system. If you already installed and connnected your X3 (using the separate Quick Start booklet provided for Windows users), you can skip this chapter and begin with Chapter 2. Important! Before You Begin Before installing your X3, you must have ADSL service enabled on your telephone line.
The CD contains the installation software, documentation, warranty, and Customer Support information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor.
Installing the X3 Installing the X3 involves four steps: Installing the Software, Installing the Hardware, Configuring Your Web Browser, and Establishing Communication. Step 1: Installing the Software Important! This section is for Windows computers only. If you are using a Macintosh or Linux computer, or your are connecting the X3 directly to a hub or network device, skip this section and begin with the next one, Installing the Hardware on page 8.
4 Click Installation Wizard. 5 Click ADSL X3 Modem to start the software installation, then click Next when prompted. 6 When the installation is complete, click Finish, then click Exit. 7 Close any applications that may be open, then remove the CD from the CD-ROM drive. 8 Shut down the computer. Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware. Step 2: Installing the Hardware 1 Shut down your computer (if it is not shut down already).
The modem’s ETHERNET connector is at the back of the modem. 3 Plug the included X3 power cube into a power strip or wall outlet, and then into the modem’s power (PWR) jack. Important! Only use the power cube shipped with the X3. Other power cubes may damage your hardware. 4 Turn the modem on by using the ON/OFF button at the back of the modem. The PWR light on the front panel of the modem should become steady on, and the LINK light should blink once.
6 Plug one end of the supplied phone cord into the modem’s ADSL jack and the other into the ADSL wall jack. The LINK light should blink and then become steady on. If it does not, refer to Appendix D: Troubleshooting on page 55. 7 [Optional] If you want to plug in a phone through the modem, you can do so by plugging it into the PHONE port. (The PHONE port has a built-in phone filter.) 8 We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax machine that is sharing the ADSL phone line.
Step 3: Configuring Your Web Browser Important! This section is for Windows computers only. If you are using a Macintosh or Linux computer, your browser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 49 or Linux TCP/IP Settings on page 51 for instructions on how to do this.
Configuring Internet Explorer The following instructions are for Internet Explorer Version 5.0 or later. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.
3 The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer. Windows XP a. b. c. d. e. On the Welcome to the New Connection Wizard dialog box, click Next. (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome dialog box.) On the Network Connection Type dialog box, select Connect to the Internet, then click Next.
Configuring Netscape Navigator The following instructions are for Netscape Navigator Version 7.2. (If you do not have Version 7.2, you can get a free upgrade from Netscape Communication Corp. If you are not sure what version you have, open Netscape Navigator and from the Help menu, choose About Netscape. The version number is at the top of the screen.) 1 Double-click the Netscape Navigator icon on your desktop to open the browser.
Step 4: Establishing Communication You must set up the X3 so that it can communicate with your Internet service provider. To do this, you must use the Zoom Configuration Manager. 1 Log in to the Zoom Configuration Manager: a Open your Web browser and, in its address bar, type http://10.0.0.2, then press the Enter key on your keyboard. Tip! If you are using a Windows computer, a Zoom icon should have been placed on your desktop automatically.
2 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X3 manually or you can have the modem automatically configure itself. Depending on your situation, do the following: ! Select MANUALLY if one or both of the following are true: " You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.
! Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following: a Select the Enable option button, then click Save Changes. b The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration.
4 Depending on your Encapsulation setting, the following will happen when you click it: ! If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password. Your Internet service provider should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your email address) and a Password. Enter this information in the applicable boxes, then click Save Changes. A screen appears to let you know that the process was a success.
5 On the Autodetect page, click Write Settings to Flash. 6 Verify that your Internet connection is working. Open your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you need to do to get your computer on the Internet.
Configuring the X3 Manually Some users may need to configure the X3’s IP settings manually, instead of having the modem automatically configure itself. Typically, you would manually configure your modem if: • You already have the VPI, VCI, and Encapsulation settings from your Internet service provider. • You have a static IP address that you plan to use with the X3. If this is the case, skip this section and continue with Using Static IP Addressing on page 23.
3 Select Enabled from the Current Connection drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled.) 4 Select your service provider’s Encapsulation setting from the Encapsulation drop-down list. Depending on your selection, do the following: ! If your Encapsulation setting begins with PPP: Enter your Username and Password in the boxes provided.
6 Click Save Changes and then Write Settings to Flash. Once the process is complete, the X3’s LINK light should remain on steady (this should take about 15 seconds). 7 Verify that your Internet connection is working. Open your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.
Using Static IP Addressing If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Routed, the X3 can be set for either a Dynamic Host Configuration Protocol (DHCP) address (also known as a dynamic IP address) or for a static IP address. Because most Internet service providers use DHCP, the X3 is set for dynamic IP addressing by default. There is typically an extra charge for a static IP address, and you usually have to make a special request to get one.
3 Enter the appropriate information on the WAN Configuration page. Use the table below as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled.) Encapsulation Select your service provider’s Encapsulation setting from the drop-down list. VPI and VCI Enter the VPI and VCI settings for your service provider.
6 Verify that your Internet connection is working. Open your Web browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you need to do to get your computer on the Internet. The remainder of this user’s guide is for troubleshooting and for advanced users who need information about status monitoring and advanced setup options.
Universal Plug and Play The X3 is enabled for Universal Plug and Play (UPnP™). This means that other devices plugged into your computer or network (for example, a gaming application, router, or stand-alone firewall) that use UPnP will automatically detect the X3 and make the needed configurations for them to work together. There is no setup for you to do. If You Need Help Zoom has many Technical Support services available to its customers.
2 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using an access point or a network hub, you can monitor your X3 from any of the computers that are connected to the access point or hub.
Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 15.) The System Status page provides information about many aspects of your X3, including how long it has been since you last rebooted the modem, your WAN settings, your LAN settings, and so forth.
Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 15.) The ADSL Status page provides information about your ADSL connection. For example, you can verify whether your ADSL connection is active or not (the ADSL Status setting will display Showtime if connected).
3 Advanced Setup Options The options that are set by default when the X3 is installed are sufficient for most users. However, those that want or need to change the X3’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet service provider instructs you to enable, disable, or change the default settings for your X3 in order for it to work properly with your ADSL service.
How To Use the Advanced Options Configuring the X3 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page. To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 15.) You will notice that there are numerous buttons on the page, broken into three groups: Configuration, Status, and Administration.
Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks. The following table lists each button in the Configuration group and gives a brief description of the settings you can specify. This button… Opens a page that lets you… WAN Configuration Specify how your Wide Area Network ADSL setup is configured. This page is also where you would set up a static IP address (if you have arranged for one with your Internet service provider).
This button… Opens a page that lets you… DHCP Specify Dynamic Host Configuration Protocol (DHCP) settings to enable network administrators to centrally manage the assignment and distribution of IP information to computers on a network. When you enable DHCP on a network, you allow a device (such as your X3’s router or a router located with your Internet service provider) to assign temporary IP addresses to your computers whenever they connect to your network.
Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… ADSL Status View in-depth information about your ADSL connection.
Administration Buttons The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. The following table lists each button in the Administration group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing.
Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 23 for information on how to do this.
Changing Your Firewall Settings Use the Firewall Configuration page to change the X3’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X3, a firewall is automatically established to offer your computer protection as you use the Internet. (This built-in firewall is in addition to the NAT settings on your X3.
Changing User Names and Passwords Use the User Configuration page to manage the user names and passwords that can access the Zoom Configuration Manager. To open this page, click the User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X3 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 15.
6 Click Save Changes. A message appears to let you know that the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager. For more information about managing logins, click the Help icon at the top of the screen while you are on the User Configuration page.
To back up your current configuration 1 On the Backup/Restore Config page, click Save Config to download a configuration file from the X3 to a folder on your computer. 2 Name the file and specify a location for it on your computer. Be sure to note the name and location. You will need this information if you ever want to restore the X3 to this backed-up configuration.
Resetting Default Settings If you have changed the system settings on your X3 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset. To reset using the X3’s Web interface If you can open your Web browser and access your X3’s user interface, do the following to perform a software reset: 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page.
Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).
Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.
Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia-Telstra Argentina Belgium-ADSL Office Belgium-Turboline Bolivia Brazil-Brasil Telcom Brazil-Telefonica Brazil-Telmar Brazil-South Region Colombia-EMCALI Denmark-Cybercity, Tiscali France (1) France (2) France (3) Germany Hungary-Sci-Network Iceland-Islandssimi Iceland-Siminn Israel Italy Jamaica (1) Jamaica (2) Jamaica (3) Jamaica (4) Kazakhstan Mexico Netherlands-BBNED Netherlands-MX Stream Portugal Saudi Arabia (1) Sa
Table B (Continued): Countries Other Than The USA Service Provider VPI VCI Encapsulation Spain-Albura, Tiscali Spain-Colt Telecom, Ola Internet Spain-EresMas, Retevision Spain-Telefonica (1) Spain-Telefonica (2), Terra Spain-Wanadoo (1) Spain-Wanadoo (2) Spain-Wanadoo (3) Sweden-Telenordia Sweden-Telia Switzerland Turkey(1) Turkey(2) UK (1) UK (2) Venezuela-CANTV Vietnam 1 0 8 8 8 8 8 8 8 8 8 8 8 0 0 0 0 32 35 35 32 32 35 32 32 35 35 35 35 35 38 38 33 35 PPPoA VC-MUX PPPoA VC-MUX PPPoA VC-MUX PPPoE LLC
Appendix B Front and Back Panels The front panel of the X3 looks like this: The following table describes each light on the front panel. Light Description LAN Lights when the ETHERNET jack of the X3 is plugged into the Ethernet port of a powered-up device. Blinks when data is sent. LINK Blinks when the X3 is performing its startup sequence. Stays on solid when the unit has synched up with its ADSL connection.
The back panel of the X3 looks like this: The following table describes each item on the panel. Port Description ADSL Jack to connect the modem to the ADSL telephone wall jack. PHONE Jack to connect a phone to the modem. RESET Button to reset the modem to its system default settings (necessary if communication link is lost). ETHERNET Jack that can connect the unit to an access point, a network hub, or the Ethernet jack of a computer. PWR Port to connect the unit to the power adapter.
Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your Windows computer will automatically configure them for you. Only Windows users who are troubleshooting the X3 will need to verify the TCP/IP settings.
Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 50. Mac OS X 1 From the Dock, choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure button.) 2 Ensure that Automatic is selected from the Location list box. 3 Under the Show drop-down tab, choose Built-in Ethernet.
Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in. 3 Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the changes. Click Save. Once you have verified the settings, return to Configuring Your Web Browser on page 11.
Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Once you have followed the instructions for your Linux system, return to Configuring Your Web Browser on page 11. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so forth).
Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections. b Click Network Connections. c Right-click the Local Area Connection icon, and select Properties.
Windows 2000 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. b Right-click the Local Area Connection icon, and select Properties. c Select your NIC card’s TCP/IP entry (it should include “TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”) and click the Properties button.
Windows 98/Me 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Control Panel. b Double-click the Network icon to display the Network dialog box.
Appendix D Troubleshooting The following are some problems you may experience and some possible solutions to remedy the situation. Problem My X3’s LINK light is solidly lit, but I cannot connect to the Internet. Solution There are several issues that could cause this problem. Check these items: • Ensure that you are using the correct VPI, VCI and Encapsulation settings. • If your Encapsulation begins with PPP, ensure that you have typed your ADSL Username and Password correctly.
• Verify that your service provider’s ADSL connection is functioning properly. (Place a call to your service provider’s customer support department to verify this.) • Verify that your TCP/IP network settings are properly configured on your computer. To do this, refer to the appropriate section. ! If you are using Macintosh, see Macintosh TCP/IP Settings on page 49. ! If you are using Linux, see Linux TCP/IP Settings on page 51. ! If you are using Windows, see Windows TCP/IP Settings on page 52.
Problem I cannot log into the Zoom Configuration Manager. I have typed http://10.0.0.2 in my Web browser (or I have doubleclicked the Zoom icon on my desktop, if it appears), but I am not prompted for a User Name and Password. Solution There are several issues that could cause this problem. Check these items: • If you are using a Macintosh or Linux computer, your TCP/IP settings may not be properly configured. See page 48 for more information. • If you are using Mac OS X 10.
Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C. This equipment contains an FCC compliant modular jack.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
3364-A 27333 ©2004
