ADSL Modem U S E R ’ S M A N U A L USB
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Contents GETTING STARTED .......................................................... 4 IMPORTANT! BEFORE YOU BEGIN ............................................... 4 SYSTEM REQUIREMENTS ........................................................... 5 WHAT YOUR PACKAGE CONTAINS ............................................... 5 IF YOU NEED HELP ................................................................. 6 INSTALLATION ................................................................
Getting Started Congratulations on purchasing your Zoom ADSL USB modem. This Guide is organized as follows: • Getting Started • Installation • Troubleshooting • Regulatory Information. Important! Before You Begin Before installing your modem, you must have DSL service enabled on your telephone line. To do this, you need to sign a contract with a DSL service provider.
Service Provider VPI VCI Protocol (Encapsulation) France (1) 8 35 PPPoE LLCSNAP (RFC 2516) France (2) 8 67 PPPoA VCMUX (RFC 2364) Portugal 0 35 PPPoE LLCSNAP (RFC 2516) Spain—Telefonica 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Tiscali 1 32 PPPoA VCMUX (RFC 2364) U.K. 0 38 PPPoA VCMUX (RFC 2364) U.S.A. 0 35 PPPoE LLCSNAP (RFC 2516) System Requirements • Windows 98/98SE, 2000, Millennium (Me), or XP operating system.
If You Need Help • If you have hardware installation problems, our Technical Support Staff will be happy to assist you. Please see the Customer Support portion of the CD for contact information. • If you have DSL service problems, you should contact your DSL service provider.
Installation Setting up the Zoom ADSL USB modem involves the following tasks: • Installing the software • Connecting the hardware • Installing phone filters (if applicable) • Connecting to the Internet. Installing the Software Note: The dialog boxes shown here are typical of Windows 98. Depending on your computer’s operating system, your dialog boxes may look slightly different. 1 Insert the supplied CD into your CD-ROM drive. The CD should start automatically after a few seconds.
5 A dialog box displays, tracking the installation sequence. No action is required on your part until another dialog box displays, prompting you to install the hardware. Keep your computer on and continue below.
Connecting the Hardware All connections originate from the back panel of your modem. 1 Using the supplied USB cable, plug the cable’s square end into the modem’s USB jack. Plug the cable’s rectangular end into your computer’s USB port. Tip: You can identify the USB jack and cable by the USB symbol: Windows 98/98SE Users: You may be asked for your computer’s Windows installation CD. If so, please insert it into the CD-ROM drive and click OK.
Installing Phone Filters Phone filters prevent noise and interference if you are speaking on the telephone or otherwise using the phone line while your ADSL modem is on. Your modem package may include one or more filters. If not, you may need to purchase your own. Filters come in two types—with one jack or two. Follow the instructions below that match your filter type. If you have a filter with one jack: • To connect a phone directly to your modem, attach the filter as shown below.
If you have a filter with two jacks: • To use a phone near your modem, connect the filter as shown below. M odem Phone Jack Phone Cord Filter 1 2 3 4 5 6 7 8 9 * 8 # Phone Cord Telephone W all Jack with ADSL Service Phone, Fax M achine, etc. 1: Plug the filter’s LINE end into the phone wall jack. 2: Plug the telephone’s cord into the filter’s PHONE end. 3: Plug one end of the supplied phone cord into the filter’s DSL jack and the other end into one of the modem’s phone jacks.
Connecting to the Internet If You Don’t Have a Username or Password: If your DSL service provider instructed you that you do not need a Username or Password, skip the steps below. To connect to the Internet, simply double-click your desktop’s Web browser icon. 1 Now that you have installed the hardware—and your computer is on—the modem’s front panel PWR light is lit. The LINK light flashes while the modem is establishing a connection; it remains constantly on once it has connected successfully.
Monitoring Your DSL Connection You can review or monitor your DSL connection and setup via the Zoom USB DSL Control Panel. From the desktop, select Start | Programs | Zoom USB DSL | Control Panel. The General dialog box displays. In addition, there are several more tabs that provide details about your DSL connection, including • ATM Link Statistics • AAA Link Statistics • Connection • Protocol Setup.
Removing Your Modem If you ever want to remove your ADSL modem—for instance, if you move your computer to a location without ADSL service— you should remove the software before disconnecting the hardware. Follow the steps below. 1 From the desktop, select Start | Programs | Zoom USB DSL | Uninstall. 2 When prompted to confirm your choice, click Yes. 3 Unplug your modem hardware.
Appendix A Custom Installation Instructions Most users will follow the installation instructions on page 7. Follow these instructions only if you do not see your service provider or your country listed in the Zoom DSL Installation Wizard box depicted on that page. Installing the Software 1 The Zoom USB DSL Wizard dialog box should be open. (If it isn’t, make sure the Zoom CD-ROM is inserted in your computer, then go to Start | Run, type E:\setup.
Your service provider should have provided you with your protocol type, if not, you will have to request it. Note: There are several protocol variations, but they fall into two categories: PPP (Point-to-Point Protocol) or IP (Internet Protocol). We have included the table below for reference. Once you make your selection, click Next.
Connecting the Hardware All connections originate from the back panel of your modem. 1 Using the supplied USB cable, plug the cable’s square end into the modem’s USB jack. Plug the cable’s rectangular end into your computer’s USB port. Tip: You can identify the USB jack and cable by the USB symbol: Windows 98/98SE Users: You may be asked for your computer’s Windows installation CD. If so, please insert it into the CD-ROM drive and click OK.
Installing Phone Filters Phone filters prevent noise and interference if you are speaking on the telephone or otherwise using the phone line while your ADSL modem is on. Your modem package may include one or more filters. If not, you may need to purchase your own. Filters come in two types—with one jack or two. Follow the instructions below that match your filter type. If you have a filter with one jack: • To connect a phone directly to your modem, attach the filter as shown below.
If you have a filter with two jacks: • To use a phone near your modem, connect the filter as shown below. Modem Phone Jack Phone C ord Filter 1 2 3 4 5 6 7 8 9 * 8 # Phone C ord Telephone W all Jack with ADSL Service Phone, Fax Machine, etc. 1: Plug the filter’s LINE end into the phone wall jack. 2: Plug the telephone’s cord into the filter’s PHONE end. 3: Plug one end of the supplied phone cord into the filter’s DSL jack and the other end into one of the modem’s phone jacks.
Completing the Software Installation 1 From the desktop, select Start | Programs | Zoom USB DSL | Control Panel and click the Protocol Setup tab. 2 If you selected Custom PPPoA or PPPoE in Step 1 on page 15: You’ll see a dialog box with choices like those below. • Select the Encapsulation Mode. • Enter the VPI and VCI numbers. Note: Your provider should have supplied you with this information. If not, you will need to request it. You may also refer to the tables on page 5 and 16.
3 If you selected Custom Bridged IP or Routed IP or Classical IP in Step 1 on page 15: You’ll see a dialog box with choices like those below. • Select the Encapsulation Mode. • Enter the VPI and VCI numbers. Note: Your provider should have supplied you with this information. If not, you will need to request it. You may also refer to the tables on page 5 and 16. • 4 Click Apply and then OK. You’re done! Turn to page 12 to connect to the Internet.
Appendix B Troubleshooting Our Technical Support staff is ready to help you with any questions you may have about your DSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips. You should also refer to the Frequently Asked Questions (FAQs) on the CD (click on Support), Support and visit our web site for the latest tips: www.zoom.com.
PROBLEM: Why do I hear static or noise when I’m using my telephone? SOLUTION: If that phone does not have its own filter, you may hear static or high-pitched noise if you make a phone call while your ADSL modem is on. A filter also prevents a phone from interfering with, or dropping, your DSL connection. PROBLEM: I accidentally unplugged the USB cable while using my modem, which resulted in a general protection fault (GPF) error message.
Appendix C Regulatory Information E.U. Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following. Directive Standard Test Report Issued 73/23/EEC – Low Voltage EN 60950:1992, A1-A4, A11 ed EN 55024:1998 ed EN 55022:1998 electrical safety 89/336/EEC – EMC EMC – immunity EMC – emissions This product is CE Marked.
