Zoom CableModem U S E R ’ S M A N U A L 10BaseT (Ethernet)
NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents GETTING STARTED ............................................................... 1 CABLE MODEM SERVICE ........................................................... 1 SYSTEM REQUIREMENTS ........................................................... 2 WHAT YOU WILL NEED FOR INSTALLATION ................................... 2 INSTALLING YOUR CABLE MODEM ........................................... 5 REQUESTING CABLE MODEM SERVICE ..........................................
Getting Started Your Zoom® 10BaseT (Ethernet) Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for television reception. A cable modem provides several advantages over traditional dialup analog modems: • Transmission speeds are much faster. Because of the increased speed of a cable modem, you can enjoy faster, more productive Internet sessions.
System Requirements • Windows® 95/98/Me, Windows NT®, Windows 2000, or Mac® OS 7.53 or later. • A 10BaseT (Ethernet) port on your computer. If you do not have one, you will need to install a Network Interface Card (NIC). Some cable companies will provide the card and install it for you. What You Will Need For Installation In addition to this manual, check to see that your package includes the following. If you are missing any item, contact your vendor.
In addition to the items packaged with your modem, you will need the following items to complete your installation. • Cable modem service provided by your cable company. The service must be DOCSIS (Data Over Cable Service Interface Specification) compatible. • A power outlet. • A cable TV outlet.
4 Zoom 10BaseT Cable Modem User’s Manual
1 Installing Your Cable Modem Note: If your cable company provides you with an installation procedure, follow it instead of the procedure described in this chapter. This chapter illustrates a typical cable installation in your home or office and describes how to connect the Zoom Cable Modem to your computer. Installation consists of a few simple steps: 1. Requesting cable modem service from your cable company. 2. Configuring your computer’s network settings. 3. Making the connections.
Windows 95/98/Me operating systems 1 2 3 6 From the Windows desktop, click Start | Run. In the Run dialog box, type winipcfg and click OK. In the IP Configuration dialog box, select your NIC/Ethernet adapter and write down its 12character Adapter Address in the Reference Information section at the back of this manual.
Windows NT/2000 operating systems 1 Windows NT: From the Windows desktop, click Start | Programs | Command Prompt. Windows 2000: From the Windows desktop, click Start | Programs | Accessories | Command Prompt. 2 In the Command Prompt window, type ipconfig [space] /all and press Enter. 3 In the next Command Prompt window, under Ethernet Adapter, locate the Physical Address and make a note of it. It’s a good idea to enter it in the Reference Information section at the back of this manual.
Macintosh operating systems 1 Choose Apple System Profiler from the Apple menu. 2 In the Apple System Profiler window, click the Network Overview arrow and then the AppleTalk arrow. Locate the 12-character Hardware Address and make a note of it. We advise that you record the hardware address in the Reference Information section at the end of this manual. Configuring Your Computer’s Network Settings Select your operating system: • Windows 95/98/Me: page 9. • Windows NT 4.0: page 13.
Windows 95/98/Me Network Settings To configure network settings on a computer running Windows 95/98/Me, follow these steps. Note: The dialog boxes shown are representative of a typical computer. What you see on your computer may differ slightly. 1 From the Windows desktop, click Start | Settings | Control Panel, and then double-click the Network icon. The Network dialog box appears. Click the Configuration tab. A list of installed network components is displayed.
3 In the Select Network Component Type dialog box, click to highlight Protocol and then click Add. 4 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions. 5 In the Select Network Protocol dialog box, under Manufacturers, click to highlight Microsoft. Under Network Protocols, click to highlight TCP/IP. Then click OK.
6 In the Network dialog box there should now be an entry for TCP/IP. (Click No if you are asked to restart your computer.) Highlight TCP/IP and click Properties.
7 The TCP/IP Properties dialog box is displayed. In the IP Address tab, click Obtain an IP address automatically. 8 Click the WINS Configuration tab. Click Use DHCP for WINS Resolution and click OK.
9 10 The Network dialog box from Step 1 is displayed again. Make sure TCP/IP is highlighted, and click OK to enable your settings. If prompted, restart the computer. You have configured your Windows 95/98/Me network settings successfully. Now turn to Making the Connections on page 21. Windows NT 4.0 Network Settings Note: The information shown in your dialog boxes may differ from the examples. 1 On the desktop, click Start | Settings | Control Panel, and then double-click the Network icon.
3 In the Network dialog box, if TCP/IP Protocol is not listed, click Add. 4 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions. 5 In the Select Network Protocol dialog box, highlight TCP/IP Protocol, and then click OK. 6 In the Network dialog box (see Step 2), under Network Protocols, highlight TCP/IP Protocol, and then click Properties.
7 In the Microsoft TCP/IP Properties dialog box, select your Network Interface Card from the Adapter list, and click Obtain an IP address from a DHCP server. Click OK to enable your settings. 8 The Network dialog box reappears. Click OK. You have configured your Windows NT network settings successfully. Now turn to Making the Connections on page 21. Windows 2000 Network Settings To configure network settings on a computer running Windows 2000, follow these steps.
1 From your computer’s desktop, click Start | Settings | Network and Dial-Up Connections. 2 The Network and Dial-Up Connections window is displayed. Right-click the Local Area Connection icon, and click Properties. 3 The Local Area Connection Properties dialog box appears. You see a list of installed network components. If you see a line that includes TCP/IP (Transmission Control Protocol/Internet Protocol), skip to Step 7. If you don’t see the line, click the Install button and continue with Step 4.
4 In the Select Network Component Type dialog box, highlight Protocol and click Add. 5 If prompted at this point, or later in the procedure, insert your Windows operating system CD and follow the on-screen instructions. 6 In the Select Network Protocol dialog box, click to highlight Internet Protocol (TCP/IP) and click OK. 7 The Local Area Connection Properties dialog box from Step 3 is displayed. Click to select Internet Protocol (TCP/IP), and then click Properties.
8 In the Internet Protocol (TCP/IP) Properties dialog box, select Obtain an IP address automatically, and Obtain DNS server address automatically. Click OK to enable your settings. 9 The Local Area Connection Properties dialog box from Step 3 is displayed again. Click OK. 10 In the Network and Dial-Up Connections window, to close. click 11 If prompted, restart the computer. You have configured your Windows 2000 network settings successfully. Now turn to Making the Connections on page 21.
Macintosh Network Settings To configure the network settings on your Macintosh, follow these steps: 1 Choose Control Panels from the Apple menu and then TCP/IP (Transmission Control Protocol/Internet Protocol) to display the TCP/IP dialog box (you will use this dialog box in Step 6). 2 On the main toolbar, choose Configurations from the File menu. 3 In the Configurations dialog box, click Duplicate. 4 In the Duplicate Configuration dialog box, type “Zoom Cable Modem” and click OK.
5 In the Configurations dialog box, highlight Zoom Cable Modem and click Make Active. 6 In the TCP/IP dialog box, in the Connect via pop-up menu, select Ethernet. In the Configure pop-up menu, select Using DHCP Server. 7 Close the TCP/IP dialog box. You will be asked if you want to save the changes. Click Save. You have configured your Macintosh network settings successfully. Now turn to Making the Connections on page 21.
Making the Connections Typical connections are illustrated below. The first diagram shows an installation with modem and cable TV. The modem should be placed on a port of the first splitter inside your home or office, and should be kept on a separate circuit from your cable television service. It is possible that the signal going from the cable modem back to the cable provider’s central office may interfere with signals from the TV set-top box for Pay Per View or Video on Demand services.
The illustration below shows a typical direct connection to a cable outlet. Coaxial cable Power adapter 10BaseT (Ethernet) cable CAUTION • Locate the modem so that there is one inch of free space between its top and sides and any other device or the wall. This free space will ensure proper air circulation. Do not block the vents in any way. Failure to allow proper air circulation can result in serious damage to the cable modem. • Do not place any items on top of the modem while it is powered up.
All connections are made on the rear panel of the modem as shown below. Note: You must give the Cable Modem MAC and Ethernet Adapter addresses to your cable company before you connect the modem. See page 5. Cable and Power Connections 1 Turn your computer on. 2 Connect one end of the 10BaseT/Ethernet cable to the 10BT jack on the rear of the modem and the other end to the 10BaseT jack on your computer. 3 Connect the coaxial cable to the cable jack on your wall.
After the modem completes a self-test, it synchronizes with the cable provider network. During this process, the SYNC light blinks, rapidly at first, then slowly. The ACT light flickers briefly as the modem receives information from the cable provider. Note: Synchronization can take from 20 seconds to five minutes. When the process is complete, the SYNC light becomes steady On. For details on the front panel lights and their modes, see Appendix A on page 31. This completes the installation of the modem.
2 Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet, via either phone lines or a LAN (Local Area Network). When using a cable modem, you need to set the browser to connect to the Internet via a LAN. This chapter describes how to configure some of the most common Internet browsers.
Internet Explorer 5.x 1 On your desktop, click the Internet Explorer icon. If you cannot access the Internet Explorer menu, follow these steps: a Click Start | Settings | Control Panel. b Click the Internet Options icon, and go to Step 3. 2 3 4 26 Click the Tools menu, and then Internet Options. In the Internet Properties dialog box, click the Connections tab. On the Connections tab, click the LAN Settings button.
5 In the Local Area Network (LAN) Settings dialog box, select Automatically detect settings and click OK. Netscape Navigator 1 On the desktop, click the Netscape Navigator icon. 2 From the Edit menu, select Preferences. 3 In the Preferences dialog box, click the Advanced option, and then click Proxies. 4 Select the option that allows you to connect to the Internet directly. AOL AOL 5.0 or higher has a cable modem option that configures your connection automatically.
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3 Using Your Cable Modem Once you’ve installed the modem and configured your browser to use a LAN, connecting to the Internet is as simple as clicking the icon that corresponds to the desired Internet application. Note: At this time you may also want to install and use other software, such as the programs furnished by your cable service provider. Refer to the CD(s) for installation instructions.
Note: If your cable TV service is interrupted, your cable modem service will also be interrupted. If you are unable to connect to the Internet, or if your browser notes that it is unable to find a selected URL, check to make sure that your cable TV service is operational. If not, contact your cable service provider.
Appendix A Front Panel Information After you’ve correctly installed the Zoom Cable Modem, the READY light, 10BT light, and SYNC light go on to indicate that the modem is fully operational. Light Mode Status READY On Power is on. 10BT On The 10BaseT/Ethernet Cable Modem is connected to the computer (the computer must be turned on). ACT Blinking Activity is present on the cable. The cable modem is sending data to the cable service provider or receiving data from it.
Appendix B Troubleshooting This section provides tips for troubleshooting your cable modem in the event of minor problems. In addition, check the Cable Modem Frequently Asked Questions (FAQs) section on our website: http://www.zoom.com/cable/faqs.html Note: If your cable modem is not responding, the first step should be to reinstall it. This may take a few minutes, but it is frequently the quickest and easiest solution. Problem: I cannot access my Internet service or send or receive email.
Solution: Check that you are using the adapter that came with your cable modem. Problem: I receive the message “Unknown Network Adapter.” Solution: This problem can occur if a Network Interface Card is physically present and was recognized by Plug-andPlay, but was not installed correctly. Reinstall it. Problem: I receive the message “Undetected Network Adapter.” Solution: The Network Interface Card is missing or incorrectly installed. Reinstall it.
Problem: The Cable Modem’s SYNC light blinks for 5 minutes, goes off, comes on again and repeats. Solution: • Make sure the connection is secure. • Check with your cable service provider to make sure that high speed access is available and running. • In rare instances, the cable signal may be low. Be sure the modem is attached to one of the ports on the first splitter after the cable enters your home or office (see page 21).
Appendix C Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Customer Support, you will need the information below.
