ADSL X5 U S E R G U I D E
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents OVERVIEW ........................................................................................... 4 INSTALLATION INSTRUCTIONS ........................................................... 5 IMPORTANT! BEFORE YOU BEGIN................................................................... 5 PACKAGE CONTENTS ........................................................................................ 5 INSTALLING THE X5 .........................................................................................
Overview The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic. With four ETHERNET ports, the X5 supports the direct connection of up to four computers with Ethernet ports.
1 Installation Instructions This chapter covers the basic instructions needed to install your X5 and connect to the Internet. These instructions can be used with a Macintosh, Linux, or Windows operating system. Important! Before You Begin Before installing your X5, you must have ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.
The CD contains the installation software, documentation, warranty, and Customer Support information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: • Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only) • ADSL line filter(s) (certain units only) You Will Also Need • An ADSL-enabled telephone wall jack to plug the X5 modem into.
• Additional Ethernet cables. These are required only if you plan to connect more than one computer/network device with an Ethernet port to the X5. (The X5 comes with one Ethernet cable and one USB cable.) Installing the X5 ¾ Macintosh and Linux users: please go to page 10. Windows Installation Windows users can quickly install the software and hardware and configure the X5 using Zoom's multilingual Installation Assistant on the CD.
Note If you need to use the X5’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software.On the desktop, click the Start button, and then—depending on your operating system—either click Control Panel, or click Settings and then Control Panel. In Control Panel, double-click Add/Remove Programs (Vista users: select Programs and Features and then Uninstall or change a program).
Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe. If the User Account Control dialog box appears, click Allow. 4 Select your language, select Installation Wizard, and follow the prompts to install the X5. Windows Vista: If a message tells you that Windows can't verify the publisher of the driver software, select Install this driver software anyway.
If you are prompted to enter your user name and password, remember that they are case-sensitive: 5 When you complete the installation and setup, click Finish to update your modem and close the Install Assistant. Congratulations! You have established communication and your computer is now connected to the Internet. If you want to connect more computers or a network device to the X5, continue with Connecting Additional Devices to the Internet on page 22. Otherwise, you are done with this user’s guide.
Important! Do not connect additional computers or a network device (such as a wireless access point, router, hub, or switch) to the other ETHERNET ports at this time. These instructions will let you know when to connect them. Windows users only: If you are connecting via USB, plug one end of the USB cable into the modem’s USB port and the other end into your computer’s USB port. 3 Plug the power cube into a power strip or wall outlet and then plug the power cube’s other end into the modem’s POWER jack.
DSL light should become steady on. If it does not, refer to the Troubleshooting section on page 57. Note: We recommend that at this point, if you haven’t already done so, you put an ADSL filter on every phone connected to the ADSL phone line. DO NOT put a filter between the X5and the wall jack that it is connected to. (In some countries, including the UK, a splitter is supplied with the X5.
Establishing Communication You must set up the X5 so that it can communicate with your Internet service provider. To do this, you use the Zoom Configuration Manager. 1 To log in to the Zoom Configuration Manager, do this: a Open your Web browser and, in its address bar, type http://10.0.0.2 if you are using the Ethernet jack or http://10.0.0.3 if you are using the USB port (Windows only), then press the Enter key on your keyboard.
2 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configure itself. Depending on your situation, do the following: ¾ Select MANUALLY if one or both of the following are true: You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.
(if you are NOT using a static IP address) or on page 20 (if you have a static IP address). ¾ Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following: a Select the Enable option button, then click Save Changes. b The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration.
Note: If your Encapsulation setting is not found (that is, if “No Encapsulation Protocol Detected” remains on the screen), select the Disable button, click Save Changes, then click the Basic Setup icon at the top of the screen and manually configure the modem, as explained in Configuring the X5 Manually on page 17. 4 .Depending on your Encapsulation setting, the following will happen when you click it: ¾ If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password.
¾ If your Encapsulation setting begins with something other than PPP: The EOA Interface—Add page will open. Click Save Changes on this page (without changing any settings on it). A screen appears to let you know that the process was a success. Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text. 5 On the Autodetect page, click Write Settings to Flash. 6 Verify that your Internet connection is working.
Manually configuring the modem requires that you log in to the Zoom Configuration Manager and enter information on its Basic Setup page. (If you need help logging in, see page 13.) 1 On the Basic Setup page, ensure that the MANUAL option button is selected. 2 Do the following, depending on whether you know your VPI, VCI, and Encapsulation settings: ¾ If your Internet service provider gave you the settings, continue with step 3 below.
Tip: If you do not know your Username and Password, contact your service provider and tell them that you misplaced the information. ¾ If your Encapsulation setting begins with 1483 Bridged or 1483 Routed: The Username and Password boxes will automatically disappear from the page because you do not need to enter this information. Continue with step 5. Important! If you plan to use a static IP address, you must manually configure the X5 from the WAN Configuration page and not the Basic Setup page.
If You Did Not Connect If you did not connect and you are using settings provided by your service provider, repeat steps 3–7 above and ensure that you enter the information correctly (especially your Username and Password, if your Encapsulation begins with PPP). If you still cannot connect, look up your provider in the ADSL Internet Settings Tables on page 45 and try the setting(s) shown, if different.
3 Enter the appropriate information on the WAN Configuration page. Use the table below as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. at the far (That is, click the arrow right of the box to view the items in the list, then select Enabled.) Encapsulation Select your service provider’s Encapsulation setting from the drop-down list. VPI and VCI Enter the VPI and VCI settings for your service provider.
6 Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! If you want to connect more computers or a network device to the X5, continue with the next section, Connecting Additional Devices to the Internet. Otherwise, you are done with this user’s guide. Enjoy your X5! Important! If you did not connect, see Appendix D: Troubleshooting on page 57.
Once your initial computer has been successfully connected to the Web, you can now connect the other computers and/or a network device. • To connect additional computers directly to the X5, see the next section. • To connect a network device to the X5, see page 24. To Connect Additional Computers 1 Shut down the computer you want to add to the X5. (This is important because the computer must locate the correct IP address for the modem. This is done when the computer is turned back on in step 3 below.
To Connect a Network Device This section provides general instructions for connecting a network device (such as a wireless access point, router, hub, or switch) to the X5. For information about setting up your network device, please refer to the documentation that came with that device. 1 Plug one end of an Ethernet cable into one of the modem’s ETHERNET ports (1, 2, 3, or 4) and the other end into the network device’s Ethernet port.
Removing the X5 Software If you have a Windows computer and want to remove your X5— for instance, if you move your computer to a location without ADSL service—you should remove the software before disconnecting the hardware. Note: Because Macintosh and Linux computers do not require the X5 software be installed, users of those operating systems do not have to remove the software prior to removing the X5.
Universal Plug and Play The X5 is enabled for Universal Plug and Play (UPnP™). This means that other devices plugged into your computer or network (for example, a gaming application, router, or stand-alone firewall) that use UPnP will automatically detect the X5 and make the needed configurations for them to work together. There is no setup for you to do. If You Need Help Zoom has many Technical Support services available to its customers.
2 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using an access point or a network hub, you can monitor your X5 from any of the computers that are connected to the access point or hub.
Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) The System Status page provides information about many aspects of your X5, including how long it has been since you last rebooted the modem, your WAN settings, your LAN settings, and so forth.
Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) The ADSL Status page provides information about your ADSL connection. For example, you can verify whether your ADSL connection is active or not (the ADSL Status setting will display Showtime if connected).
3 Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users. However, those that want or need to change the X5’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet service provider instructs you to enable, disable, or change the default settings for your X5 in order for it to work properly with your ADSL service.
How To Use the Advanced Options Configuring the X5 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page. To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 13.) You will notice that there are numerous buttons on the page, broken into three groups: Configuration, Status, and Administration.
Tip: If you plan to specify advanced options, you can view detailed information about each option in the online help. To open the help, click the button for the settings you want to specify (for example, the Firewall button to open the Firewall Configuration page), then click the Help icon at the top of the screen to open a help topic specifically about the page you are viewing. Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks.
This button… Opens a page that lets you… IP Filtering Set up rules to control the forwarding of incoming and outgoing data between your LAN and the Internet and within your LAN. For example, you can create IP filter rules to block attempts by certain computers on your LAN to access certain types of data or Internet locations. You can also block or allow incoming access to computers on your LAN. This page displays the current filters and lets you edit and add filters.
This button… Opens a page that lets you… RIP Specify whether the X5 can communicate with other routing devices and, if so, on which interfaces. It also lets you specify how long routes remain in memory. LAN Specify the settings that control the connection between the X5 modem and your Ethernet jack or USB port (depending on which you used to connect the modem). UPnP (Universal Plug and Play) Connect automatically with other UPnP-enabled software and hardware.
Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… ADSL Status View in-depth information about your ADSL connection.
Administration Buttons The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… User Configuration Manage the User IDs and passwords that can access the Zoom Configuration Manager.
Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 20 for information on how to do this.
Changing Your Firewall Settings Use the Firewall Configuration page to change the X5’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X5, a firewall is automatically established to offer your computer protection as you use the Internet. (This built-in firewall is in addition to the NAT settings on your X5.
Changing User Names and Passwords Use the User Configuration page to manage the user names and passwords that can access the Zoom Configuration Manager. To open this page, click the User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X5 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 13.
5 In the Confirm Password box, enter the new password again to confirm it. 6 Click Save Changes. A message appears to let you know that the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager.
Backing Up Your Configuration Use the Backup/Restore Config page to back up your current configuration or restore an old configuration to your X5. To open this page, click the Backup/Restore Config button, located in the Administration group on the Advanced Setup page. Users who change the configuration settings for the X5 may want to back up their settings. This will enable them to restore those settings at a later time, if needed.
To restore a configuration 1 On the Backup/Restore Config page, click Browse and navigate to the file containing the configuration to which you want the X5 restored. 2 Click Upload. For more information about backing up and restoring your customized settings, click the Help icon at the top of the screen while you are on the Backup/Restore Config page. This opens the online help and displays a topic containing detailed information about this process.
Restoring Default Settings If you have changed the system settings on your X5 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset. To reset using the X5’s Web interface If you can open your Web browser and access your X5’s user interface, do the following to perform a software reset: 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page.
Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).
Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.
Service Provider VPI VCI Encapsulation SBC (1) SBC (2) SBC (3) Socket (1) Socket (2) Socket (3) Sonic Sprint (Embarq) (1) Sprint (Embarq) (2) Uniserve Verizon (1) Verizon (2) Service Provider Not Shown 0 0 8 8 0 0 0 0 8 0 0 0 0 35 35 35 35 35 35 35 35 35 33 35 35 35 PPPoE LLC 1483 Bridged IP LLC 1483 Bridged IP LLC 1483 Bridged IP LLC 1483 Bridged IP LLC PPPoE LLC 1483 Bridged IP LLC PPPoA LLC PPPoE LLC 1483 Bridged IP LLC PPPoE LLC 1483 Bridged IP LLC PPPoE LLC Table B: Countries Other Than The USA S
Service Provider VPI VCI Encapsulation Italy Jamaica (1) Jamaica (2) Jamaica (3) Jamaica (4) Kazakhstan Mexico Netherlands-Baby XL Netherlands-BBNED Netherlands-BBNED-Bridged Netherlands-MX Stream Portugal Saudi Arabia (1) Saudi Arabia (2) Saudi Arabia (3) Saudi Arabia (4) Saudi Arabia (5) Saudi Arabia (6) Spain- Albura, Tiscali Spain- Colt Telecom, Ola Internet Spain -EresMas, Retevision Spain-Knet Comunicaciones S.L.
Appendix B Front and Back Panels The front panel of the X5 looks like this: The following table describes the LEDs on the front panel. LED Description POWER Lights when the X5 is plugged into a power source. ETHERNET 1 2 3 4 Lights when the corresponding ETHERNET port of the X5 is connected to the Ethernet port of a powered-up device. Blinks when data is sent. USB Lights when the X5's USB port is connected to the USB port of a powered-up Windows computer.
The back panel of the X5 looks like this: Port or button Description DSL Connects the modem to the ADSL telephone wall jack. USB Connects the modem to the Ethernet port of a Windows computer. ETHERNET 4 3 2 1 Ports for connecting the modem to an access point, a network hub, or the Ethernet port of a computer. RESET Resets the modem to its factory settings. To reset, insert a paper clip and press the button three times. POWER Connects the unit to the power adapter.
Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your Windows computer will automatically configure them for you. Only Windows users who are troubleshooting the X5 will need to verify the TCP/IP settings.
Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 52. Mac OS X 1 From the Dock, choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure button.) 2 Ensure that Automatic is selected from the Location list box. 3 Under the Show drop-down tab, choose Built-in Ethernet.
Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in. 3 Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the changes. Click Save.
Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so forth). If you select an identifier other than eth0 for your ADSL modem, use that identifier throughout.
Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections. b Click Network Connections. c Right-click the Local Area Connection icon, and select Properties.
Windows 2000 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. b Right-click the Local Area Connection icon, and select Properties. c Select your NIC card’s TCP/IP entry (it should include “TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”) and click the Properties button.
Windows 98/Me 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Control Panel. b Double-click the Network icon to display the Network dialog box.
Appendix D Troubleshooting The following are some problems you may experience and some possible solutions to remedy the situation. Problem My X5’s DSL light is solidly lit, but I cannot connect to the Internet. Solution First, perform a power cycle on your computer and the X5. Take the following steps in the order given: 1 2 3 4 Turn off the computer. Turn off your X5 and wait a few seconds. Turn the X5 back on. Turn on the computer.
¾ If you manually configured your modem, open the Basic Setup page, ensure that MANUAL is selected, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash. • Verify that your service provider’s ADSL connection is functioning properly. (Place a call to your service provider’s customer support department to verify this.) • Verify that your TCP/IP network settings are properly configured on your computer.
Windows XP Windows 98/Me/2000 a. a. b. c. d. e. On the Welcome to the New Connection Wizard dialog box, click Next. (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome dialog box.) On the Network Connection Type dialog box, select Connect to the Internet, then click Next. On the Getting Ready dialog box, select Set up my connection manually, then click Next.
Problem My X5’s DSL light continually blinks and does not stay solidly lit. Solution There are several issues that could cause this problem. Check these items: • Ensure that the phone cord is firmly plugged into the wall jack and the ADSL jack on the back of the X5. • Verify that the jack the phone cord is connected to is enabled for ADSL service. Unless your service provider has enabled it, you cannot use a standard telephone jack for ADSL service. • Your phone cord may be defective.
• If you are using a Windows computer, perform a Release/Renew operation: ¾ Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories, and then select Command Prompt. Type ipconfig /all and press the Enter key on your keyboard. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release. Type 10.0.0.2 or 10.0.0.3 (as appropriate) in your browser’s address bar and press Enter.
Problem The computer on which I installed the X5 software is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch). Check these items: • Try rebooting each computer on your network. For example, if you are using a router, reboot each computer that is connected to the router.
Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C: This equipment contains an FCC compliant modular jack.
U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Safety Notices CAUTION: To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger UL-listed or CSA-certified telecommunication line cord. Do not use this product near water – for example, in a wet basement or near a swimming pool. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. The unit may require resetting after a severe electrostatic discharge event.
Declaration of Conformity Declaration of Conformity Conformiteitsverklaring van de EU Konformitätserklärung Dichiarazione di conformità Declaração de Conformidade Konformitetsdeklaration Manufacturer/Producent/Fabrikant/ Constructeur/Hersteller/Κατασκευαστής/ Fabbricante/ Fabricante/Tillverkare/Nhà sản xuất Brand/Varemærke/Merk/Marque/Mark e/Μάρκα/Marchio/Marka/Marca/Märke/ Thương hiệu Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu Overensstemmelseserklæring Déclaration de conformité Δήλωση Συμμόρφωσης Deklaracja zgodn
