ADSL X4 U S E R G U I D E
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Contents OVERVIEW ........................................................................................... 4 INSTALLATION INSTRUCTIONS ........................................................... 5 IMPORTANT! BEFORE YOU BEGIN................................................................... 5 INSTALLING THE X4 .......................................................................................... 7 WINDOWS INSTALLATION ............................................................................
Overview The X4 is an ADSL modem and a gateway/router all contained in one device. The ADSL modem gives you a connection to the Internet through your Internet service provider. The gateway/router provides an interface between the Internet and your own local network. It also includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic. The X4 modem is also enabled for Universal Plug and Play (UPnP™).
1 Installation Instructions This chapter covers the basic instructions needed to install your X4 and connect to the Internet. These instructions can be used with a Macintosh, Linux, or Windows operating system. Important! Before You Begin Before installing your X4, you must have ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. (Your service provider may refer to “ADSL service” as “DSL service.
The CD contains the installation software, documentation, warranty, and Customer Support information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: • Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only) • ADSL line filter(s) (certain units only) You Will Also Need • One of the following: ¾ A Windows Vista, XP, 2000, Me or 98 computer with an Ethernet or USB port.
Installing the X4 ¾ Macintosh and Linux users: please go to page 9. Windows Installation If you have already installed the X4 using the multilingual Installation Assistant on the CD, or if you are connecting the X4 directly to a hub or network device, skip this section and begin with Chapter 2, Status Monitoring, on page 23. Important: If you intend to use the X4’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software.
2 Close all open programs, including antivirus software or popup blockers. 3 Insert the supplied CD into the CD drive of your computer. The CD should start automatically. (If the CD does not start automatically, on the desktop, click the Start button, click Run, and then type E:\setup.exe, where E is the letter of your CD drive.) Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe: If the User Account Control dialog box appears, click Allow.
Windows Vista: If a message tells you that Windows can't verify the publisher of the driver software, select Install this driver software anyway. If you are prompted to enter your user name and password, remember that they are case-sensitive: 5 When you complete the installation and setup, click Finish to update your modem and close the Install Assistant. Congratulations! You have established communication and your computer is now connected to the Internet.
computer, you also have the option of connecting to your computer’s USB port. However, we recommend that Windows users connect to an Ethernet jack if one is available. ¾ If you are using a computer’s Ethernet port: Plug one end of the Ethernet cable into the modem’s ETHERNET LAN port and plug the other end into your computer’s Ethernet port. ¾ If you are using a Windows computer’s USB port: Plug one end of the USB cable into the modem’s USB port and the other end into your computer’s USB port.
DSL light should blink once. If the POWER light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube. 4 Turn the computer on. If you are using the USB port, you may see a Found New Hardware box indicating the progress of the installation. Typically no user action is necessary. If you are using Windows XP, you may be required to click Next.
Important! You must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 47 or Linux TCP/IP Settings on page 49 for instructions on how to do this. Establishing Communication You must set up the X4 so that it can communicate with your Internet service provider. To do this, you use the Zoom Configuration Manager. 1 Follow these two steps to log in to the Zoom Configuration Manager: a Open your Web browser and, in its address bar, type http://10.0.0.
2 The Zoom Configuration Manager opens and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X4 manually or you can have the modem automatically configure itself. Depending on your situation, do the following: ¾ Select MANUALLY if one or both of the following are true: You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.
¾ Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following: a Select the Enable option button, then click Save Changes. b The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration.
4 Depending on your Encapsulation setting, the following will happen when you click it: ¾ If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password. Your Internet service provider should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your email address) and a Password. Enter this information in the applicable boxes, then click Save Changes. A screen appears to let you know that the process was a success.
6 Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you need to do to get your computer on the Internet. The remainder of this user’s guide is for troubleshooting and for advanced users who need information about status monitoring and advanced setup options.
¾ If your Internet service provider gave you the settings, continue with step 3 below. ¾ If you do not know the settings, refer to the ADSL Internet Settings Tables beginning on 41. Find your service provider on the list and make note of its settings. If there is more than one listing for your service provider, the most common one is labeled (1), the next (2), and so on.
Important! If you plan to use a static IP address, you must manually configure the X4 from the WAN Configuration page and not the Basic Setup page. For more information, see Using Static IP Addressing on page 19. Typically, you must make arrangements with (and pay) your Internet service provider for a static IP address. 5 In the VPI and VCI boxes, enter the settings for your service provider. 6 Click Save Changes and then Write Settings to Flash.
Using Static IP Addressing If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Routed, the X4 can be set for either a Dynamic Host Configuration Protocol (DHCP) address (also known as a dynamic IP address) or for a static IP address. Because most Internet service providers use DHCP, the X4 is set for dynamic IP addressing by default. There is typically an extra charge for a static IP address, and you usually have to make a special request to get one.
3 Enter the appropriate information on the WAN Configuration page. Use the table below as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. at the (That is, click the arrowhead far right of the box to view the items in the list, then select Enabled.) Encapsulation Select your service provider’s Encapsulation setting from the drop-down list. VPI and VCI Enter the VPI and VCI settings for your service provider.
6 Verify that your Internet connection is working. Open your Web browser and try to connect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! Congratulations! You have completed all you need to do to get your computer on the Internet. The remainder of this user’s guide is for troubleshooting and for advanced users who need information about status monitoring and advanced setup options.
Universal Plug and Play The X4 is enabled for Universal Plug and Play (UPnP™). This means that other devices plugged into your computer or network (for example, a gaming application, router, or stand-alone firewall) that use UPnP will automatically detect the X4 and make the needed configurations for them to work together. There is no setup for you to do. If You Need Help Zoom has many Technical Support services available to its customers.
2 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you are using an access point or a network hub, you can monitor your X4 from any of the computers that are connected to the access point or hub.
Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 12.) The System Status page provides information about many aspects of your X4, including how long it has been since you last rebooted the modem, your WAN settings, your LAN settings, and so forth.
Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at the top of the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 12.) The ADSL Status page provides information about your ADSL connection. For example, you can verify whether your ADSL connection is active or not (the ADSL Status setting will display Showtime if connected).
3 Advanced Setup Options The options that are set by default when the X4 is installed are sufficient for most users. However, those that want or need to change the X4’s settings can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet service provider instructs you to enable, disable, or change the default settings for your X4 in order for it to work properly with your ADSL service.
How To Use the Advanced Options Configuring the X4 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page. To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager. (If you forgot how to log in to the Zoom Configuration Manager, see page 12.) You will notice that there are numerous buttons on the page, broken into three groups: Configuration, Status, and Administration.
Tip: If you plan to specify advanced options, you can view detailed information about each option in the online help. To open the help, click the button for the settings you want to specify (for example, the Firewall button to open the Firewall Configuration page), then click the Help icon at the top of the screen to open a help topic specifically about the page you are viewing. Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks.
This button… Opens a page that lets you… IP Filtering Set up rules to control the forwarding of incoming and outgoing data between your LAN and the Internet and within your LAN. For example, you can create IP filter rules to block attempts by certain computers on your LAN to access certain types of data or Internet locations. You can also block or allow incoming access to computers on your LAN. This page displays the current filters and lets you edit and add filters.
This button… Opens a page that lets you… RIP Specify whether the X4 can communicate with other routing devices and, if so, on which interfaces. It also lets you specify how long routes remain in memory. LAN Specify the settings that control the connection between the X4 modem and your Ethernet jack or USB port (depending on which you used to connect the modem). UPnP (Universal Plug and Play) Connect automatically with other UPnP-enabled software and hardware.
Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the settings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… ADSL Status View in-depth information about your ADSL connection.
Administration Buttons The buttons in the Administration group are typically used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Configuration Manager password, etc. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you are viewing. This button… Opens a page that lets you… User Configuration Manage the User IDs and passwords that can access the Zoom Configuration Manager.
Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressing on page 19 for information on how to do this.
Changing Your Firewall Settings Use the Firewall Configuration page to change the X4’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X4, a firewall is automatically established to offer your computer protection as you use the Internet. (This built-in firewall is in addition to the NAT settings on your X4.
Changing User Names and Passwords Use the User Configuration page to manage the user names and passwords that can access the Zoom Configuration Manager. To open this page, click the User Configuration button, located in the Administration group on the Advanced Setup page. When you installed the X4 and tried to open the Zoom Configuration Manager, you were prompted for a User Name and Password in order to gain access. (The default name and password were supplied to you on page 12.
5 In the Confirm Password box, enter the new password again to confirm it. 6 Click Save Changes. A message appears to let you know that the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash. In addition, you can also create additional logins (that is, user names and passwords) with varying degrees of access to the Zoom Configuration Manager.
Backing Up Your Configuration Use the Backup/Restore Config page to back up your current configuration or restore an old configuration to your X4. To open this page, click the Backup/Restore Config button, located in the Administration group on the Advanced Setup page. Users who change the configuration settings for the X4 may want to back up their settings. This will enable them to restore those settings at a later time, if needed.
To restore a configuration 1 On the Backup/Restore Config page, click Browse and navigate to the file containing the configuration to which you want the X4 restored. 2 Click Upload. For more information about backing up and restoring your customized settings, click the Help icon at the top of the screen while you are on the Backup/Restore Config page. This opens the online help and displays a topic containing detailed information about this process.
Restoring Default Settings If you have changed the system settings on your X4 and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset. To reset using the X4’s Web interface If you can open your Web browser and access your X4’s user interface, do the following to perform a software reset: 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page.
Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filtering button in the Configuration section of the Advanced Setup page. To filter Internet traffic, you must define one or more rules (that is, criteria you want the information to meet before it can proceed).
Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. We post updated tables on our Web site. If your country is not listed in the tables below, please consult www.zoom.
Service Provider VPI VCI Encapsulation SBC (3) Socket (1) Socket (2) Socket (3) Sonic Sprint (Embarq) (1) Sprint (Embarq) (2) Uniserve Verizon (1) Verizon (2) Service Provider Not Shown 8 8 0 0 0 0 8 0 0 0 0 35 35 35 35 35 35 35 33 35 35 35 1483 Bridged IP LLC 1483 Bridged IP LLC 1483 Bridged IP LLC PPPoE LLC 1483 Bridged IP LLC PPPoA LLC PPPoE LLC 1483 Bridged IP LLC PPPoE LLC 1483 Bridged IP LLC PPPoE LLC Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia-Telstr
Service Provider VPI VCI Encapsulation Jamaica (3) Jamaica (4) Kazakhstan Mexico Netherlands-BBNED Netherlands-MX Stream Portugal Saudi Arabia (1) Saudi Arabia (2) Saudi Arabia (3) Saudi Arabia (4) Saudi Arabia (5) Saudi Arabia (6) Spain- Albura, Tiscali Spain- Colt Telecom, Ola Internet Spain -EresMas, Retevision Spain-Knet Comunicaciones S.L.
Appendix B Front and Back Panels The front panel of the X4 looks like this: The following table describes the LEDs on the front panel. LED Description POWER Lights when the X4 is plugged into a power source. DSL Blinks when the X4 is trying to connect to your ADSL service. Steady on when the unit is connected to your ADSL service.
The back panel of the X4 looks like this: Port or button Description DSL Connects the modem to the ADSL telephone wall jack. USB Connects the modem to the USB port of a Windows computer. RESET Resets the modem to its factory settings. To reset, insert a paper clip and press the button three times. ETHERNET LAN Connects the modem to an access point, a network hub, or the Ethernet port of a computer. POWER Connects the modem to the power adapter. Appendix B.
Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your Windows computer will automatically configure them for you. Only Windows users who are troubleshooting the X4 will need to verify the TCP/IP settings.
Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below. Otherwise, go to page 48. Mac OS X 1 From the Dock, choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure button.) 2 Ensure that Automatic is selected from the Location list box. 3 Under the Show drop-down tab, choose Built-in Ethernet.
Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in. 3 Under Configure:, select Using DHCP Server. Do not enter anything in the DHCP Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the changes. Click Save.
Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation. Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, and so forth). If you select an identifier other than eth0 for your ADSL modem, use that identifier throughout.
Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows XP 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Control Panel, and then click Network and Internet Connections. b Click Network Connections. c Right-click the Local Area Connection icon, and select Properties.
Windows 2000 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Network and Dial-up Connections. b Right-click the Local Area Connection icon, and select Properties. c Select your NIC card’s TCP/IP entry (it should include “TCP/IP” in it, but not “AOL,” “Dial-up,” or “Adapter”) and click the Properties button.
Windows 98/Me 1 Open the Internet Protocol (TCP/IP) Properties dialog box. a From the desktop, click the Start button, point to Settings, then Control Panel. b Double-click the Network icon to display the Network dialog box.
Appendix D Troubleshooting The following are some problems you may experience and some possible solutions to remedy the situation. Problem My X4’s DSL light is steady on, but I cannot connect to the Internet. Solution First, perform a power cycle on your computer and the X4. Take the following steps in the order given: 1 2 3 4 Turn off the computer. Turn off your X4 and wait a few seconds. Turn the X4 back on. Turn on the computer.
¾ If you manually configured your modem, open the Basic Setup page, ensure that MANUAL is selected, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash. • Verify that your service provider’s ADSL connection is functioning properly. (Place a call to your service provider’s customer support department to verify this.) • Verify that your TCP/IP network settings are properly configured on your computer.
Windows XP Windows 98/Me/2000 a. a. b. c. d. e. On the Welcome to the New Connection Wizard dialog box, click Next. (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome dialog box.) On the Network Connection Type dialog box, select Connect to the Internet, then click Next. On the Getting Ready dialog box, select Set up my connection manually, then click Next.
Problem My X4’s DSL light continually blinks and does not stay steady on. Solution There are several issues that could cause this problem. Check these items: • Ensure that the phone cord is firmly plugged into the wall jack and the ADSL jack on the back of the X4. • Verify that the jack the phone cord is connected to is enabled for ADSL service. Unless your service provider has enabled it, you cannot use a standard telephone jack for ADSL service. • Your phone cord may be defective.
• If you are using a Windows computer, perform a Release/Renew operation: ¾ Windows 2000/XP: From the desktop, click the Start button, then point to Programs, point to Accessories, and then select Command Prompt. Type ipconfig /all and press the Enter key on your keyboard. In the subsequent dialog box, make sure the NIC adapter is highlighted in the drop-down list, click Renew and then click Release. Then type 10.0.0.2 or 10.0.0.
Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following standard jack types for network connection: RJ11C: This equipment contains an FCC compliant modular jack.
U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Safety Notices CAUTION: To reduce the risk of fire, use the supplied phone cord or an AWG 26 or larger UL-listed or CSA-certified telecommunication line cord. Do not use this product near water – for example, in a wet basement or near a swimming pool. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. The unit may require resetting after a severe electrostatic discharge event.
Declaration of Conformity Declaration of Conformity Conformiteitsverklaring van de EU Konformitätserklärung Dichiarazione di conformità Declaração de Conformidade Konformitetsdeklaration Overensstemmelseserklæring Déclaration de conformité Δήλωση Συμμόρφωσης Deklaracja zgodności Declaración de conformidad Cam kết về sự tuân thủ ở Châu Âu Manufacturer/Producent/Fabrikant/ Constructeur/Hersteller/Κατασκευαστής/ Fabbricante/ Fabricante/Tillverkare/Nhà sản xuất Zoom Technologies, Inc.
