User`s manual

Appendix A Troubleshooting 27
Problem: I receive the message “Unknown Network
Adapter.”
Solution: This problem can result if a NIC adapter is physically
present and recognized by Plug-and-Play, but the
proper drivers were not installed; Windows may have
added the device to the Other Devices list under De-
vice Manager. Reinstall the device.
Problem: I receive the message “Undetected Network
Adapter.”
Solution: The NIC adapter was not installed correctly. Reinstall
the device.
Problem: I receive the message “Missing Internet Proto-
col.”
Solution: Refer to page 29 for instructions on configuring net-
work settings.
Problem: I receive the message “Configure TCP/IP Failure
Error.”
Solution: Make sure that your Ethernet cable is plugged in: Un-
plug your modem from the electrical outlet for several
seconds, and then plug it back in. Be aware it will take
time for the modem to re-register itself and synchro-
nize itself with the cable system.
Problem: I receive the message “Cannot Find Files; Insert
Operating System Disk.”
Solution: Your computer is looking for the files included on the
original operating system CD or disks that came with
your computer. Remove your modem CD or disk (if
any) and insert your operating system CD or disk. Be
sure to remove the Windows CD when you’re done
and reinsert your modem CD or disk if applicable.