User guide

Other Problems

I have forgotten my password. What should I do?

Reset your ZoneAlarm router to factory defaults using the Reset button as detailed in

Resetting the ZoneAlarm Router to Defaults on page

361.

Why are the date and time displayed incorrectly?

You can adjust the time on the Setup page's Tools tab. For information, see Setting the

Time on the Router on page

341.

I cannot use a certain network application. What should I do?

Look at the Event Log page. If it lists blocked attacks, do the following:

• Set the ZoneAlarm router's firewall level to Low and try again.

• If the application still does not work, set the computer on which you want to use

the application to be the exposed host.

For instructions, see Defining an Exposed Host.

When you have finished using the application, make sure to clear the exposed host setting,

otherwise your security might be compromised.

In the ZoneAlarm Portal, I do not see the pop-up windows that the guide describes. What

should I do?

Disable any pop-up blockers for http://my.firewall.