User guide

Connectivity
Chapter 19: Troubleshooting 389
Chapter 19
This chapter provides solutions to common problems you may encounter while using the
ZoneAlarm router.
Note: For information on troubleshooting wireless connectivity, see
Troubleshooting Wireless Connectivity on page
135.
This chapter includes the following topics:
Connectivity ............................................................................................ 389
Service Center and Upgrades................................................................... 393
Other Problems........................................................................................ 394
Connectivity
I cannot access the Internet. What should I do?
• Verify that the ZoneAlarm router is operating. If not, check the power
connection to the ZoneAlarm router.
• Check if the LED for the WAN port is green. If not, check the network cable to
the modem and make sure the modem is turned on.
• Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the ZoneAlarm router is
connected properly. Try replacing the cable or connecting it to a different LAN
port.
• Using your Web browser, go to http://my.firewall and see whether "Connected"
appears on the Status Bar. Make sure that your ZoneAlarm router network
settings are configured as per your ISP directions.
• Check your TCP/IP configuration according to Installing and Setting up the
ZoneAlarm Router on page
19.
• If Web Filtering or Email Filtering are on, try turning them off.
Troubleshooting